Wise Increases Active User Base by 29% to 8 Million

by Damian Chmiel
  • Financial performance was strong with 36% income growth.
Wise

In a testament to the growing popularity of its financial platform, Wise has reported another quarter of robust customer growth and financial performance. The London-based payments company saw its active customer base surge to 7.9 million in the fourth quarter of the fiscal year 2024 (FY24), an increase of 29% compared to the same period last year.

Wise Reports Strong Customer Growth and Financial Performance in Q4 FY24

Wise's financial performance was also strong, with income growing 36% year-over-year (Y-o-Y) to £381.2 million in Q4 FY24. The company processed £30.6 billion in cross-border volume during the quarter, an uplift of 14% from the previous year while maintaining a cross-border take rate of 67 basis points.

Although the previous quarter was extremely strong for Wise, the latest results have surpassed previous outcomes. Income increased by about £6 million, from the £375.1 million reported in mid-January.

The company's growth can be attributed to the increasing adoption of its cross-border money transfers, the Wise card for international spending, the Assets feature for earning returns, and local account details. Many of Wise's personal and business customers now use the platform for multiple purposes beyond cross-border transactions.

“Our continued customer growth laps strong results and tells us that the investments that we're making are meeting real needs, giving me confidence that we're progressing well on our mission,” commented Kristo Käärmann, the Co-Founder and Chief Executive Officer of Wise.

The company's other revenue streams, primarily the Wise card, accounted for 26% of total revenue. Additionally, Wise account balances increased 24% Y-o-Y to £13.3 billion, indicating growing customer trust in the platform.

Wise expects its financial performance to remain strong throughout FY24, with income growth projected to exceed initial expectations of 42-44%. The company's gross profit margin and Adjusted EBITDA margins are further anticipated to benefit from higher interest income and lower transactional costs.

New CFO and New Partnerships

A month ago, a notable shift occurred in Wise's senior management with Emmanuel Thomassin's appointment as the incoming Chief Financial Officer and Director, effective from 1 October 2024. Thomassin will be taking over from Matthew Briers, who resigned in May last year after approximately eight years in the position. Until Thomassin assumes his role, Kingsley Kemish, the current Senior Group Financial Director, will act as the interim CFO.

Additionally, just a week ago, the company announced a strategic partnership with Nubank, a prominent financial institution in Brazil. This alliance enhances Nubank's services by introducing a global account and an international debit card.

On top of that, Wise has made strides in its global expansion efforts, resuming business customer onboarding in most of Europe, obtaining a Type 1 Fund Provider license in Japan, and expanding its partnerships in Asia with Standard Chartered's Mox in Hong Kong and Tiger Brokers in Singapore.

“This quarter, we resumed business customer onboarding across the vast majority of Europe, and we continued to invest in our infrastructure and broaden our offering across the world,” Käärmann added.

As Wise continues to invest in its infrastructure and expand its offerings worldwide, the company appears well-positioned to maintain its growth and strengthen its position in the global financial services sector.

In a testament to the growing popularity of its financial platform, Wise has reported another quarter of robust customer growth and financial performance. The London-based payments company saw its active customer base surge to 7.9 million in the fourth quarter of the fiscal year 2024 (FY24), an increase of 29% compared to the same period last year.

Wise Reports Strong Customer Growth and Financial Performance in Q4 FY24

Wise's financial performance was also strong, with income growing 36% year-over-year (Y-o-Y) to £381.2 million in Q4 FY24. The company processed £30.6 billion in cross-border volume during the quarter, an uplift of 14% from the previous year while maintaining a cross-border take rate of 67 basis points.

Although the previous quarter was extremely strong for Wise, the latest results have surpassed previous outcomes. Income increased by about £6 million, from the £375.1 million reported in mid-January.

The company's growth can be attributed to the increasing adoption of its cross-border money transfers, the Wise card for international spending, the Assets feature for earning returns, and local account details. Many of Wise's personal and business customers now use the platform for multiple purposes beyond cross-border transactions.

“Our continued customer growth laps strong results and tells us that the investments that we're making are meeting real needs, giving me confidence that we're progressing well on our mission,” commented Kristo Käärmann, the Co-Founder and Chief Executive Officer of Wise.

The company's other revenue streams, primarily the Wise card, accounted for 26% of total revenue. Additionally, Wise account balances increased 24% Y-o-Y to £13.3 billion, indicating growing customer trust in the platform.

Wise expects its financial performance to remain strong throughout FY24, with income growth projected to exceed initial expectations of 42-44%. The company's gross profit margin and Adjusted EBITDA margins are further anticipated to benefit from higher interest income and lower transactional costs.

New CFO and New Partnerships

A month ago, a notable shift occurred in Wise's senior management with Emmanuel Thomassin's appointment as the incoming Chief Financial Officer and Director, effective from 1 October 2024. Thomassin will be taking over from Matthew Briers, who resigned in May last year after approximately eight years in the position. Until Thomassin assumes his role, Kingsley Kemish, the current Senior Group Financial Director, will act as the interim CFO.

Additionally, just a week ago, the company announced a strategic partnership with Nubank, a prominent financial institution in Brazil. This alliance enhances Nubank's services by introducing a global account and an international debit card.

On top of that, Wise has made strides in its global expansion efforts, resuming business customer onboarding in most of Europe, obtaining a Type 1 Fund Provider license in Japan, and expanding its partnerships in Asia with Standard Chartered's Mox in Hong Kong and Tiger Brokers in Singapore.

“This quarter, we resumed business customer onboarding across the vast majority of Europe, and we continued to invest in our infrastructure and broaden our offering across the world,” Käärmann added.

As Wise continues to invest in its infrastructure and expand its offerings worldwide, the company appears well-positioned to maintain its growth and strengthen its position in the global financial services sector.

About the Author: Damian Chmiel
Damian Chmiel
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About the Author: Damian Chmiel
Damian's adventure with financial markets began at the Cracow University of Economics, where he obtained his MA in finance and accounting. Starting from the retail trader perspective, he collaborated with brokerage houses and financial portals in Poland as an independent editor and content manager. His adventure with Finance Magnates began in 2016, where he is working as a business intelligence analyst.
  • 1392 Articles
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