The regulator now requires companies to commit to a data-driven approach for the success of the Consumer Duty.
This standard faces persistent issues, particularly in administration and customer service.
The Financial Conduct Authority’s (FCA’s) Consumer Duty
officially came into action over a year ago, with an implementation deadline of
31st July 2023 for all new and existing products and services.
The regulator favored a phased approach, with different
obligations landing at different stages throughout the adaptation. This
concluded in July 2024, the deadline for closed products and services, and also
for firms’ first annual reports on complying with the new regulations.
The one-year anniversary is an appropriate milestone to
assess the Duty’s impact so far, how well it has fulfilled its objectives, and
how we’re likely to see it evolve.
Amid a cost-of-living crisis and a post-pandemic rise in e-commerce, consumer protection found itself at the top of the agenda.
That overarching premise was broken down into four target
areas: products and services, price and value, consumer understanding, and consumer support. In the run-up to its introduction, there was much confusion around the Duty, including who it applied to, what actions needed to be taken,
and how progress and adherence would be measured.
A Work in Progress
The first milestone of Consumer Duty was on the first
day of its implementation. The FCA asserted its authority straight away, taking steps
to ensure consumers benefited from higher interest rates in the savings market.
This immediately demonstrated that the regulator meant business and was
fighting to help consumers wherever possible.
The FCA released data in February 2023 showing that 43% of the firms surveyed had no difficulty implementing the duty. While this is framed as a positive, it does show that the majority had encountered some issues.
Source: FCA
The regulator promptly shared guidelines on what firms were
doing well and what could be improved. The guidelines contained six segments comprised of the four target areas, as well as sections on culture, governance, monitoring, and consumers in vulnerable circumstances.
It provided immensely detailed
overviews for each of these six sections, and while most of the feedback
provided on firms’ activity so far is positive, it also provides a great deal
of direction for those having difficulty.
This level of analysis, positive reinforcement, and prescriptive guidelines, as well as the speed of its turnaround, suggests that the FCA is committed to delivering a successful Consumer Duty and has acknowledged that it’s a constant work in progress.
FCA's Perspective
On July 31st, 2024, Sheldon Mills, FCA executive director of
consumers and competition, gave a speech assessing the impact of the Duty a
year after its introduction. He reiterates what we have surmised above, albeit
providing the kind of positive assessment that you would probably expect from
one of the champions of the new rules under scrutiny.
“The duty is already having a tangible impact on consumer
outcomes. And it has been driving improvements in firm culture, conduct, and governance, too, which, over time, will still drive better outcomes.”
“Some firms have changed their employee bonus structures to
make sure that incentives are right, and employees only get good outcomes when
their customers do.
“We are also seeing firms being more proactive with their
communications, contacting customers to provide information on what better
products may be available, and monitoring the impact so they can learn and
improve. And many are rewriting those communications to make them simpler and
easy to understand.”
Source: FCA
The language is vague and non-committal, with no real
examples shared of the successes being discussed, but instead ‘some’ and ‘many’
firms. While this could simply be a case of Mills not deeming it necessary to
qualify every statement, it does feel vague and suggests that the Duty’s impact
so far may have been underwhelming or unproven, at least in terms of the data
available.
Negative Feedback
Despite the FCA’s assertions, feedback from elsewhere
suggests there’s still much room for improvement. A year after the Duty was introduced, Abby Thomas, chief
executive of the Financial Ombudsman Service, said poor administration and
customer service continue to be the biggest areas of complaint.
“We now regularly receive complaints about things that have
happened since the Duty’s been in force... Overall, poor administration and
customer service continue to be among the biggest areas of complaint. This
could be about poor service, lack of timely support, or broken promises,”
According to research from Moneyhub, an engagement, data, and
customer journey platform, 41% of
customers have not noticed any changes to their treatment since the regulations
came into effect. The research, which polled 2,000 UK consumers, found that
just 22% had noticed any positive changes.
Moneyhub Reveals Significant Fines Imposed as Consumer Duty Remains a Work in Progress https://t.co/PMEEkmh2Qi
— FF News | Fintech Finance (@fintechf) July 9, 2024
The End of the Beginning
Despite some negativity about its impact so far, many customers
believe that Consumer Duty will significantly affect how firms interact
with them. 40% believe it will improve customer service, rising to 48% of
younger respondents.
Above all else, firms will now need to evidence their actions to improve consumer outcomes with hard data. Firms have delivered their first annual Consumer Duty board report, showing that they have met the duty's requirements and are also making
progress on delivering good outcomes for their customers.
The FCA is
increasingly data-driven and wants the companies under its jurisdiction to
commit to constant evolution and improvement. That means tangible facts and
figures and demonstrable upgrades, year on year.
At the Consumer Duty: One Year On event, Sheldon Mills
continued, “UK financial services are not in need of a resurrection. We are
rightfully proud to have one of the most dynamic, capable, and innovative
financial services industries in the world.
“But today does mark something of a new start. A year ago,
the Duty came into force for open products and services. Today, it comes into
force for closed products and services. You’ve heard this from us before, but
the Consumer Duty was never going to be a once-and-done act. It is an ongoing
journey for improvement that we’re on together.
“We know we have more to do. This is not the beginning of
the end for all of our efforts to implement the Consumer Duty, but the end of
the beginning.”
There’s a long way to go, but that troublesome first hurdle
has been cleared. The FCA has bet the house on this initiative and, as demonstrated by the level of detail in its feedback so far, is doing everything in its power to ensure it continues improving. After all, that’s what it
expects of the firms it regulates, who must find the right tools to demonstrate
improved consumer outcomes.
The Financial Conduct Authority’s (FCA’s) Consumer Duty
officially came into action over a year ago, with an implementation deadline of
31st July 2023 for all new and existing products and services.
The regulator favored a phased approach, with different
obligations landing at different stages throughout the adaptation. This
concluded in July 2024, the deadline for closed products and services, and also
for firms’ first annual reports on complying with the new regulations.
The one-year anniversary is an appropriate milestone to
assess the Duty’s impact so far, how well it has fulfilled its objectives, and
how we’re likely to see it evolve.
Amid a cost-of-living crisis and a post-pandemic rise in e-commerce, consumer protection found itself at the top of the agenda.
That overarching premise was broken down into four target
areas: products and services, price and value, consumer understanding, and consumer support. In the run-up to its introduction, there was much confusion around the Duty, including who it applied to, what actions needed to be taken,
and how progress and adherence would be measured.
A Work in Progress
The first milestone of Consumer Duty was on the first
day of its implementation. The FCA asserted its authority straight away, taking steps
to ensure consumers benefited from higher interest rates in the savings market.
This immediately demonstrated that the regulator meant business and was
fighting to help consumers wherever possible.
The FCA released data in February 2023 showing that 43% of the firms surveyed had no difficulty implementing the duty. While this is framed as a positive, it does show that the majority had encountered some issues.
Source: FCA
The regulator promptly shared guidelines on what firms were
doing well and what could be improved. The guidelines contained six segments comprised of the four target areas, as well as sections on culture, governance, monitoring, and consumers in vulnerable circumstances.
It provided immensely detailed
overviews for each of these six sections, and while most of the feedback
provided on firms’ activity so far is positive, it also provides a great deal
of direction for those having difficulty.
This level of analysis, positive reinforcement, and prescriptive guidelines, as well as the speed of its turnaround, suggests that the FCA is committed to delivering a successful Consumer Duty and has acknowledged that it’s a constant work in progress.
FCA's Perspective
On July 31st, 2024, Sheldon Mills, FCA executive director of
consumers and competition, gave a speech assessing the impact of the Duty a
year after its introduction. He reiterates what we have surmised above, albeit
providing the kind of positive assessment that you would probably expect from
one of the champions of the new rules under scrutiny.
“The duty is already having a tangible impact on consumer
outcomes. And it has been driving improvements in firm culture, conduct, and governance, too, which, over time, will still drive better outcomes.”
“Some firms have changed their employee bonus structures to
make sure that incentives are right, and employees only get good outcomes when
their customers do.
“We are also seeing firms being more proactive with their
communications, contacting customers to provide information on what better
products may be available, and monitoring the impact so they can learn and
improve. And many are rewriting those communications to make them simpler and
easy to understand.”
Source: FCA
The language is vague and non-committal, with no real
examples shared of the successes being discussed, but instead ‘some’ and ‘many’
firms. While this could simply be a case of Mills not deeming it necessary to
qualify every statement, it does feel vague and suggests that the Duty’s impact
so far may have been underwhelming or unproven, at least in terms of the data
available.
Negative Feedback
Despite the FCA’s assertions, feedback from elsewhere
suggests there’s still much room for improvement. A year after the Duty was introduced, Abby Thomas, chief
executive of the Financial Ombudsman Service, said poor administration and
customer service continue to be the biggest areas of complaint.
“We now regularly receive complaints about things that have
happened since the Duty’s been in force... Overall, poor administration and
customer service continue to be among the biggest areas of complaint. This
could be about poor service, lack of timely support, or broken promises,”
According to research from Moneyhub, an engagement, data, and
customer journey platform, 41% of
customers have not noticed any changes to their treatment since the regulations
came into effect. The research, which polled 2,000 UK consumers, found that
just 22% had noticed any positive changes.
Moneyhub Reveals Significant Fines Imposed as Consumer Duty Remains a Work in Progress https://t.co/PMEEkmh2Qi
— FF News | Fintech Finance (@fintechf) July 9, 2024
The End of the Beginning
Despite some negativity about its impact so far, many customers
believe that Consumer Duty will significantly affect how firms interact
with them. 40% believe it will improve customer service, rising to 48% of
younger respondents.
Above all else, firms will now need to evidence their actions to improve consumer outcomes with hard data. Firms have delivered their first annual Consumer Duty board report, showing that they have met the duty's requirements and are also making
progress on delivering good outcomes for their customers.
The FCA is
increasingly data-driven and wants the companies under its jurisdiction to
commit to constant evolution and improvement. That means tangible facts and
figures and demonstrable upgrades, year on year.
At the Consumer Duty: One Year On event, Sheldon Mills
continued, “UK financial services are not in need of a resurrection. We are
rightfully proud to have one of the most dynamic, capable, and innovative
financial services industries in the world.
“But today does mark something of a new start. A year ago,
the Duty came into force for open products and services. Today, it comes into
force for closed products and services. You’ve heard this from us before, but
the Consumer Duty was never going to be a once-and-done act. It is an ongoing
journey for improvement that we’re on together.
“We know we have more to do. This is not the beginning of
the end for all of our efforts to implement the Consumer Duty, but the end of
the beginning.”
There’s a long way to go, but that troublesome first hurdle
has been cleared. The FCA has bet the house on this initiative and, as demonstrated by the level of detail in its feedback so far, is doing everything in its power to ensure it continues improving. After all, that’s what it
expects of the firms it regulates, who must find the right tools to demonstrate
improved consumer outcomes.
Harriet graduated from the University of Sheffield in 2010, with a BA in Management Accounting, Entrepreneurship, Business Law, BSR, HR. She entered the Tourism space, starting as an Accounts Executive at LateRooms.com, and earning the title of Global Accounts Manager within 3 years. She occupied this role for a further 5 years as the business continued to evolve and flourish, before taking up her role as a Key Account Manager with MirrorWeb, a data archiving solution based in Manchester.
Harriet was appointed Chief Operating Officer in 2020. Since then, she has helped oversee the evolution of the MirrorWeb product and service offering, as well as the business' impressive growth since her taking on the role.
https://www.mirrorweb.com/
In this conversation, we sit down with Drew Niv, CSO at ATFX Connect and one of the most influential figures in modern FX.
We speak about market structure, the institutional view on liquidity, and the sharp rise of prop trading, a sector Drew has been commenting on in recent months. Drew explains why he once dismissed prop trading, why his view changed, and what he now thinks the model means for brokers, clients and risk managers.
We explore subscription-fee dependency, the high reneging rate, and the long-term challenge: how brokers can build a more stable and honest version of the model. Drew also talks about the traffic advantage standalone prop firms have built and why brokers may still win in the long run if they take the right approach.
In this conversation, we sit down with Drew Niv, CSO at ATFX Connect and one of the most influential figures in modern FX.
We speak about market structure, the institutional view on liquidity, and the sharp rise of prop trading, a sector Drew has been commenting on in recent months. Drew explains why he once dismissed prop trading, why his view changed, and what he now thinks the model means for brokers, clients and risk managers.
We explore subscription-fee dependency, the high reneging rate, and the long-term challenge: how brokers can build a more stable and honest version of the model. Drew also talks about the traffic advantage standalone prop firms have built and why brokers may still win in the long run if they take the right approach.
In this conversation, we sit down with Drew Niv, CSO at ATFX Connect and one of the most influential figures in modern FX.
We speak about market structure, the institutional view on liquidity, and the sharp rise of prop trading, a sector Drew has been commenting on in recent months. Drew explains why he once dismissed prop trading, why his view changed, and what he now thinks the model means for brokers, clients and risk managers.
We explore subscription-fee dependency, the high reneging rate, and the long-term challenge: how brokers can build a more stable and honest version of the model. Drew also talks about the traffic advantage standalone prop firms have built and why brokers may still win in the long run if they take the right approach.
In this conversation, we sit down with Drew Niv, CSO at ATFX Connect and one of the most influential figures in modern FX.
We speak about market structure, the institutional view on liquidity, and the sharp rise of prop trading, a sector Drew has been commenting on in recent months. Drew explains why he once dismissed prop trading, why his view changed, and what he now thinks the model means for brokers, clients and risk managers.
We explore subscription-fee dependency, the high reneging rate, and the long-term challenge: how brokers can build a more stable and honest version of the model. Drew also talks about the traffic advantage standalone prop firms have built and why brokers may still win in the long run if they take the right approach.
Executive Interview | Remonda Z. Kirketerp Møller| CEO & Founder Muinmos | FMLS:25
Executive Interview | Remonda Z. Kirketerp Møller| CEO & Founder Muinmos | FMLS:25
Executive Interview | Remonda Z. Kirketerp Møller| CEO & Founder Muinmos | FMLS:25
Executive Interview | Remonda Z. Kirketerp Møller| CEO & Founder Muinmos | FMLS:25
Executive Interview | Remonda Z. Kirketerp Møller| CEO & Founder Muinmos | FMLS:25
Executive Interview | Remonda Z. Kirketerp Møller| CEO & Founder Muinmos | FMLS:25
In this interview, Remonda Z. Kirketerp Møller, founder of Muinmos, breaks down the state of AI in regtech and what responsible adoption really looks like for brokers. We talk about rising fragmentation, the pressures around compliance accuracy, and why most firms are still in the early stages of AI maturity.
Ramanda also shares insights on regulator sandboxes, shifting expectations around accountability, and the current reality of MiCA licensing and passporting in Europe.
A concise look at where compliance, onboarding, and AI-driven processes are heading next.
In this interview, Remonda Z. Kirketerp Møller, founder of Muinmos, breaks down the state of AI in regtech and what responsible adoption really looks like for brokers. We talk about rising fragmentation, the pressures around compliance accuracy, and why most firms are still in the early stages of AI maturity.
Ramanda also shares insights on regulator sandboxes, shifting expectations around accountability, and the current reality of MiCA licensing and passporting in Europe.
A concise look at where compliance, onboarding, and AI-driven processes are heading next.
In this interview, Remonda Z. Kirketerp Møller, founder of Muinmos, breaks down the state of AI in regtech and what responsible adoption really looks like for brokers. We talk about rising fragmentation, the pressures around compliance accuracy, and why most firms are still in the early stages of AI maturity.
Ramanda also shares insights on regulator sandboxes, shifting expectations around accountability, and the current reality of MiCA licensing and passporting in Europe.
A concise look at where compliance, onboarding, and AI-driven processes are heading next.
In this interview, Remonda Z. Kirketerp Møller, founder of Muinmos, breaks down the state of AI in regtech and what responsible adoption really looks like for brokers. We talk about rising fragmentation, the pressures around compliance accuracy, and why most firms are still in the early stages of AI maturity.
Ramanda also shares insights on regulator sandboxes, shifting expectations around accountability, and the current reality of MiCA licensing and passporting in Europe.
A concise look at where compliance, onboarding, and AI-driven processes are heading next.
In this interview, Remonda Z. Kirketerp Møller, founder of Muinmos, breaks down the state of AI in regtech and what responsible adoption really looks like for brokers. We talk about rising fragmentation, the pressures around compliance accuracy, and why most firms are still in the early stages of AI maturity.
Ramanda also shares insights on regulator sandboxes, shifting expectations around accountability, and the current reality of MiCA licensing and passporting in Europe.
A concise look at where compliance, onboarding, and AI-driven processes are heading next.
In this interview, Remonda Z. Kirketerp Møller, founder of Muinmos, breaks down the state of AI in regtech and what responsible adoption really looks like for brokers. We talk about rising fragmentation, the pressures around compliance accuracy, and why most firms are still in the early stages of AI maturity.
Ramanda also shares insights on regulator sandboxes, shifting expectations around accountability, and the current reality of MiCA licensing and passporting in Europe.
A concise look at where compliance, onboarding, and AI-driven processes are heading next.
In this conversation, we speak with Aydin Bonabi, CEO and co-founder of Surveill, a firm focused on fraud detection and AI-driven compliance tools for financial institutions.
We start with Aydin’s view of the Summit and the challenges brokers face as fraud tactics grow more complex. He explains how firms can stay ahead through real-time signals, data patterns, and early-stage detection.
We also talk about AI training and why compliance teams often struggle to keep models accurate, fair, and aligned with regulatory expectations. Aydin breaks down what “good” AI training looks like inside a financial environment, including the importance of clean data, domain expertise, and human oversight.
He closes with a clear message: fraud is scaling, and so must the tools that stop it.
In this conversation, we speak with Aydin Bonabi, CEO and co-founder of Surveill, a firm focused on fraud detection and AI-driven compliance tools for financial institutions.
We start with Aydin’s view of the Summit and the challenges brokers face as fraud tactics grow more complex. He explains how firms can stay ahead through real-time signals, data patterns, and early-stage detection.
We also talk about AI training and why compliance teams often struggle to keep models accurate, fair, and aligned with regulatory expectations. Aydin breaks down what “good” AI training looks like inside a financial environment, including the importance of clean data, domain expertise, and human oversight.
He closes with a clear message: fraud is scaling, and so must the tools that stop it.
In this conversation, we speak with Aydin Bonabi, CEO and co-founder of Surveill, a firm focused on fraud detection and AI-driven compliance tools for financial institutions.
We start with Aydin’s view of the Summit and the challenges brokers face as fraud tactics grow more complex. He explains how firms can stay ahead through real-time signals, data patterns, and early-stage detection.
We also talk about AI training and why compliance teams often struggle to keep models accurate, fair, and aligned with regulatory expectations. Aydin breaks down what “good” AI training looks like inside a financial environment, including the importance of clean data, domain expertise, and human oversight.
He closes with a clear message: fraud is scaling, and so must the tools that stop it.
In this conversation, we speak with Aydin Bonabi, CEO and co-founder of Surveill, a firm focused on fraud detection and AI-driven compliance tools for financial institutions.
We start with Aydin’s view of the Summit and the challenges brokers face as fraud tactics grow more complex. He explains how firms can stay ahead through real-time signals, data patterns, and early-stage detection.
We also talk about AI training and why compliance teams often struggle to keep models accurate, fair, and aligned with regulatory expectations. Aydin breaks down what “good” AI training looks like inside a financial environment, including the importance of clean data, domain expertise, and human oversight.
He closes with a clear message: fraud is scaling, and so must the tools that stop it.
In this conversation, we speak with Aydin Bonabi, CEO and co-founder of Surveill, a firm focused on fraud detection and AI-driven compliance tools for financial institutions.
We start with Aydin’s view of the Summit and the challenges brokers face as fraud tactics grow more complex. He explains how firms can stay ahead through real-time signals, data patterns, and early-stage detection.
We also talk about AI training and why compliance teams often struggle to keep models accurate, fair, and aligned with regulatory expectations. Aydin breaks down what “good” AI training looks like inside a financial environment, including the importance of clean data, domain expertise, and human oversight.
He closes with a clear message: fraud is scaling, and so must the tools that stop it.
In this conversation, we speak with Aydin Bonabi, CEO and co-founder of Surveill, a firm focused on fraud detection and AI-driven compliance tools for financial institutions.
We start with Aydin’s view of the Summit and the challenges brokers face as fraud tactics grow more complex. He explains how firms can stay ahead through real-time signals, data patterns, and early-stage detection.
We also talk about AI training and why compliance teams often struggle to keep models accurate, fair, and aligned with regulatory expectations. Aydin breaks down what “good” AI training looks like inside a financial environment, including the importance of clean data, domain expertise, and human oversight.
He closes with a clear message: fraud is scaling, and so must the tools that stop it.
Exness expands its presence in Africa: Inside our interview with Paul Margarites in Cape Town
Exness expands its presence in Africa: Inside our interview with Paul Margarites in Cape Town
Exness expands its presence in Africa: Inside our interview with Paul Margarites in Cape Town
Exness expands its presence in Africa: Inside our interview with Paul Margarites in Cape Town
Exness expands its presence in Africa: Inside our interview with Paul Margarites in Cape Town
Exness expands its presence in Africa: Inside our interview with Paul Margarites in Cape Town
Finance Magnates met with Paul Margarites, Exness regional commercial director for Sub-Saharan Africa, during a visit to the firm’s office opening in Cape Town. In this talk, led by Andrea Badiola Mateos, Co-CEO at Finance Magnates, Paul shares views on the South African trading space, local user behavior, mobile trends, regulation, team growth, and how Exness plans to grow in more markets across the region. @Exness
Read the article at: https://www.financemagnates.com/thought-leadership/exness-expands-its-presence-in-africa-inside-our-interview-with-paul-margarites/
#exness #financemagnates #exnesstrading #CFDtrading #tradeonline #africanews #capetown
Finance Magnates met with Paul Margarites, Exness regional commercial director for Sub-Saharan Africa, during a visit to the firm’s office opening in Cape Town. In this talk, led by Andrea Badiola Mateos, Co-CEO at Finance Magnates, Paul shares views on the South African trading space, local user behavior, mobile trends, regulation, team growth, and how Exness plans to grow in more markets across the region. @Exness
Read the article at: https://www.financemagnates.com/thought-leadership/exness-expands-its-presence-in-africa-inside-our-interview-with-paul-margarites/
#exness #financemagnates #exnesstrading #CFDtrading #tradeonline #africanews #capetown
Finance Magnates met with Paul Margarites, Exness regional commercial director for Sub-Saharan Africa, during a visit to the firm’s office opening in Cape Town. In this talk, led by Andrea Badiola Mateos, Co-CEO at Finance Magnates, Paul shares views on the South African trading space, local user behavior, mobile trends, regulation, team growth, and how Exness plans to grow in more markets across the region. @Exness
Read the article at: https://www.financemagnates.com/thought-leadership/exness-expands-its-presence-in-africa-inside-our-interview-with-paul-margarites/
#exness #financemagnates #exnesstrading #CFDtrading #tradeonline #africanews #capetown
Finance Magnates met with Paul Margarites, Exness regional commercial director for Sub-Saharan Africa, during a visit to the firm’s office opening in Cape Town. In this talk, led by Andrea Badiola Mateos, Co-CEO at Finance Magnates, Paul shares views on the South African trading space, local user behavior, mobile trends, regulation, team growth, and how Exness plans to grow in more markets across the region. @Exness
Read the article at: https://www.financemagnates.com/thought-leadership/exness-expands-its-presence-in-africa-inside-our-interview-with-paul-margarites/
#exness #financemagnates #exnesstrading #CFDtrading #tradeonline #africanews #capetown
Finance Magnates met with Paul Margarites, Exness regional commercial director for Sub-Saharan Africa, during a visit to the firm’s office opening in Cape Town. In this talk, led by Andrea Badiola Mateos, Co-CEO at Finance Magnates, Paul shares views on the South African trading space, local user behavior, mobile trends, regulation, team growth, and how Exness plans to grow in more markets across the region. @Exness
Read the article at: https://www.financemagnates.com/thought-leadership/exness-expands-its-presence-in-africa-inside-our-interview-with-paul-margarites/
#exness #financemagnates #exnesstrading #CFDtrading #tradeonline #africanews #capetown
Finance Magnates met with Paul Margarites, Exness regional commercial director for Sub-Saharan Africa, during a visit to the firm’s office opening in Cape Town. In this talk, led by Andrea Badiola Mateos, Co-CEO at Finance Magnates, Paul shares views on the South African trading space, local user behavior, mobile trends, regulation, team growth, and how Exness plans to grow in more markets across the region. @Exness
Read the article at: https://www.financemagnates.com/thought-leadership/exness-expands-its-presence-in-africa-inside-our-interview-with-paul-margarites/
#exness #financemagnates #exnesstrading #CFDtrading #tradeonline #africanews #capetown
Executive Interview | Jas Shah | FMLS:25
Executive Interview | Jas Shah | FMLS:25
Executive Interview | Jas Shah | FMLS:25
Executive Interview | Jas Shah | FMLS:25
Executive Interview | Jas Shah | FMLS:25
Executive Interview | Jas Shah | FMLS:25
Interview with Jas Shah
Builder | Adviser | Fintech Writer | Product Strategist
In this episode, Jonathan Fine sat down with Jas Shah, one of the most thoughtful voices in global fintech. Known for his work across advisory, product, stablecoins, and his widely read writing, Jas brings a rare combination of industry insight and plain-spoken clarity.
We talk about his first impression of the Summit, the projects that keep him busy today, and how they connect to the stablecoin panel he joined. Jas shares his view on the link between fintech, wealthtech and retail brokers, especially as firms like Revolut, eToro and Trading212 blur long-standing lines in the market.
We also explore what stablecoin adoption might look like for retail investment platforms, including a few product and UX angles that are not obvious at first glance.
To close, Jas explains how he thinks about writing, and how he approaches “shipping” pieces that spark debate across the industry.
Interview with Jas Shah
Builder | Adviser | Fintech Writer | Product Strategist
In this episode, Jonathan Fine sat down with Jas Shah, one of the most thoughtful voices in global fintech. Known for his work across advisory, product, stablecoins, and his widely read writing, Jas brings a rare combination of industry insight and plain-spoken clarity.
We talk about his first impression of the Summit, the projects that keep him busy today, and how they connect to the stablecoin panel he joined. Jas shares his view on the link between fintech, wealthtech and retail brokers, especially as firms like Revolut, eToro and Trading212 blur long-standing lines in the market.
We also explore what stablecoin adoption might look like for retail investment platforms, including a few product and UX angles that are not obvious at first glance.
To close, Jas explains how he thinks about writing, and how he approaches “shipping” pieces that spark debate across the industry.
Interview with Jas Shah
Builder | Adviser | Fintech Writer | Product Strategist
In this episode, Jonathan Fine sat down with Jas Shah, one of the most thoughtful voices in global fintech. Known for his work across advisory, product, stablecoins, and his widely read writing, Jas brings a rare combination of industry insight and plain-spoken clarity.
We talk about his first impression of the Summit, the projects that keep him busy today, and how they connect to the stablecoin panel he joined. Jas shares his view on the link between fintech, wealthtech and retail brokers, especially as firms like Revolut, eToro and Trading212 blur long-standing lines in the market.
We also explore what stablecoin adoption might look like for retail investment platforms, including a few product and UX angles that are not obvious at first glance.
To close, Jas explains how he thinks about writing, and how he approaches “shipping” pieces that spark debate across the industry.
Interview with Jas Shah
Builder | Adviser | Fintech Writer | Product Strategist
In this episode, Jonathan Fine sat down with Jas Shah, one of the most thoughtful voices in global fintech. Known for his work across advisory, product, stablecoins, and his widely read writing, Jas brings a rare combination of industry insight and plain-spoken clarity.
We talk about his first impression of the Summit, the projects that keep him busy today, and how they connect to the stablecoin panel he joined. Jas shares his view on the link between fintech, wealthtech and retail brokers, especially as firms like Revolut, eToro and Trading212 blur long-standing lines in the market.
We also explore what stablecoin adoption might look like for retail investment platforms, including a few product and UX angles that are not obvious at first glance.
To close, Jas explains how he thinks about writing, and how he approaches “shipping” pieces that spark debate across the industry.
Interview with Jas Shah
Builder | Adviser | Fintech Writer | Product Strategist
In this episode, Jonathan Fine sat down with Jas Shah, one of the most thoughtful voices in global fintech. Known for his work across advisory, product, stablecoins, and his widely read writing, Jas brings a rare combination of industry insight and plain-spoken clarity.
We talk about his first impression of the Summit, the projects that keep him busy today, and how they connect to the stablecoin panel he joined. Jas shares his view on the link between fintech, wealthtech and retail brokers, especially as firms like Revolut, eToro and Trading212 blur long-standing lines in the market.
We also explore what stablecoin adoption might look like for retail investment platforms, including a few product and UX angles that are not obvious at first glance.
To close, Jas explains how he thinks about writing, and how he approaches “shipping” pieces that spark debate across the industry.
Interview with Jas Shah
Builder | Adviser | Fintech Writer | Product Strategist
In this episode, Jonathan Fine sat down with Jas Shah, one of the most thoughtful voices in global fintech. Known for his work across advisory, product, stablecoins, and his widely read writing, Jas brings a rare combination of industry insight and plain-spoken clarity.
We talk about his first impression of the Summit, the projects that keep him busy today, and how they connect to the stablecoin panel he joined. Jas shares his view on the link between fintech, wealthtech and retail brokers, especially as firms like Revolut, eToro and Trading212 blur long-standing lines in the market.
We also explore what stablecoin adoption might look like for retail investment platforms, including a few product and UX angles that are not obvious at first glance.
To close, Jas explains how he thinks about writing, and how he approaches “shipping” pieces that spark debate across the industry.
