UFX announced today that it has integrated the Zendesk customer service software, helping with its overall customer relations. Utilising one of the industry’s best third-party customer service solutions into its own internal customer-relation system, the online broker looks to not only maintain its level of trader support, but better it.
Zendesk, Inc (NYSE:ZEN), based in San Francisco, provides a cloud-based customer service platform, also called Zendesk, that includes ticketing, self-service options, and customer support features.
The broker says that by adding new tools from Zendesk, such as its live-chat interface, and custom reports generator and a menagerie of other solutions, UFX has substantially minimised support response times, while improving general performance and end results.
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“As a leader in not only online trading, but trader support as well, there is no better solution for UFX and its customers than Zendesk. Melding our industry-leading trading platform with Zendesk’s best-in-class support capabilities makes for the best online trading experience available,” Dennis De Jong, UFX’s Managing Director.