itexsys, a UK-based MT4 white label technology company, has expanded its partnership agreement with trading systems integration specialist, Gold-i, Finance Magnates has learned.
itexsys is a London-based technology venue that provides start-up and early-stage brokers. The group offers a wide spectrum of product options specializing in connectivity and hosting. While itexsys and Gold-i have been engaged in an existing partnership since the beginning of the month, itexsys has opted to expand upon the original agreement in an effort to augment its level of technical support available from Gold-i to all its clientele.
As a result of the new accord, Gold-i will now handle the mantle of responsibility for all MT4 set ups, configurations, and ongoing technology support for itexsys’ White Label clients – this will include the provision of a 24-hour technical support line. In addition, the new iteration of the partnership will entail bespoke, tailored client training and client visits by members of the Gold-i team in regards to periodic updates and business support.
According to Simon Blackledge, Business Development and Client Services Director at itexsys, in a recent statement on the partnership, “Gold-i has proved to be an invaluable partner since we launched and we are delighted to be extending our agreement with them, freeing up more of our time to focus on client relationships and business development.”
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“MetaTrader is extremely complex and, by partnering with Gold-i – MT4 technology experts – we know that our clients will operate with maximum efficiency at all times. They will also benefit from Gold-i’s wealth of industry knowledge and have a team of experts on hand to offer practical guidance and advice as they start up and grow their brokerage.”
“Clients value the fact that we are an independent technology company, not affiliated to a broker, and therefore have no conflict of interest. This has really fuelled our growth. Our main focus is on providing the expertise, guidance and technology support to help an MT4 broker to start-up and flourish, eventually getting them to a stage where they can become a fully established standalone broker with their own MT4 licence. Our client base consists of early stage brokers and we concentrate on what really matters to them: speed, reliability, IT support, neutrality and cost-effectiveness,” added Mr. Blackledge.
“itexsys, just like Gold-i, puts client service at the heart of its offering and we are delighted to be playing a larger role in running the MetaTrader environments for all their clients. As they continue to expand, we have the resources to grow with them – and we look forward to servicing their Asian clients from our Shanghai office when it opens next March,” added Tom Higgins, CEO, Gold-i, in an accompanying statement.
Earlier this month, Gold-i announced its plans to expand its physical presence to China in a bid to focus on delivering customer support in the region. The move came on the heels of increasing business activity in the Asia-Pacific (APAC) region for the company. The office space has not yet opened in Shanghai and has already been set up as a Wholly Owned Foreign Enterprise (WOFE) – the office is scheduled to open by March 2016 with Max Tsen heading the effort.