The special administrator of Alpari UK, KPMG, has issued an update about the status of the client access to the claims portal specifically constructed for the needs of customers of the failed brokerage to recover their insured deposits.
According to the update, about 89,000 clients whose deposits were insured for up to £50,000 have been invited by KPMG to access the claims portal. After registering, those clients were able to confirm their claims by either agreeing, disputing or waiving the amount they are owed.
about 1,200 accounts have trades in the CHF
KPMG details in its announcement that to date about 7,500 accounts with balances and 6,800 without balances have yet to be granted access to the claims portal. Amongst those, about 1,200 accounts have trades in the CHF.
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The reasons are divided in two groups – some clients had CHF trades on their accounts while other accounts have been classified as “withheld”.
About 1,200 clients who had trades in any of the CHF pairs in the period between the 15th and the 16th of January have yet to get final pricing on their trades, almost three months into the event.
Accounts which are classified as “withheld” are those that do not have sufficient data in the systems of Alpari UK, which KPMG is inspecting in order to obtain detailed client information. According to the announcement, KPMG is attempting to get in touch with these clients, but the process “could take months”.
Clients of Alpari UK have been urged to check their emails used when opening their account with the brokerage in order to get access to the claims portal. After logging in into the portal, they may agree, dispute or waive their claims.