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Revolut Expands Security Features with In-App Calls for Personal Customers

Tuesday, 21/01/2025 | 13:17 GMT by Tareq Sikder
  • Impersonation scams targeting Revolut users are at a two-year low, according to the firm.
  • The company plans to introduce In-App calls to its Business customers soon.
revolut

Revolut, a fintech company with over 50 million global customers, has introduced In-App calls for personal customers. According to the company, this new feature aims to improve security by reducing impersonation scams and making contact with customer support more reliable and secure.

Revolut Warns Consumers About Impersonation Scams

Woody Malouf, Revolut’s Head of Financial Crime
Woody Malouf, Revolut’s Head of Financial Crime, Source: LinkedIn

"Impersonation scams can be a major hazard for many consumers. We know that the most effective way to stop a scam is to break the spell as fast as possible, before any money has been transferred," Revolut’s Head of Financial Crime, Woody Malouf, said.

Impersonation scams occur when someone pretends to be a trusted entity, such as a bank or authority, and deceives victims into transferring money or sharing sensitive information.

Meanwhile, Manchester City Women has formed a global partnership with Revolut, as reported by Finance Magnates. This marks Revolut’s first investment in women’s football and expands the commercial partnerships for Manchester City Women.

Revolut’s branding will be featured on the team's training kit sleeve, with captain Alex Greenwood serving as an ambassador. Revolut’s global presence is expected to raise the visibility of the team both in the UK and internationally.

Introducing In-App Calls for Security

While impersonation scams affecting Revolut customers are at their lowest level in nearly two years, the company is still addressing the emotional and financial damage caused to victims. After months of testing, Revolut has developed In-App calls, a feature that criminals cannot replicate. It enables secure communication between customers and Revolut's support team directly through the app.

"Impersonation scams can be a major hazard for many consumers. We know that the most effective way to stop a scam is to break the spell as fast as possible, before any money has been transferred," Revolut’s Head of Financial Crime, Woody Malouf, said.

Revolut, a fintech company with over 50 million global customers, has introduced In-App calls for personal customers. According to the company, this new feature aims to improve security by reducing impersonation scams and making contact with customer support more reliable and secure.

Revolut Warns Consumers About Impersonation Scams

Woody Malouf, Revolut’s Head of Financial Crime
Woody Malouf, Revolut’s Head of Financial Crime, Source: LinkedIn

"Impersonation scams can be a major hazard for many consumers. We know that the most effective way to stop a scam is to break the spell as fast as possible, before any money has been transferred," Revolut’s Head of Financial Crime, Woody Malouf, said.

Impersonation scams occur when someone pretends to be a trusted entity, such as a bank or authority, and deceives victims into transferring money or sharing sensitive information.

Meanwhile, Manchester City Women has formed a global partnership with Revolut, as reported by Finance Magnates. This marks Revolut’s first investment in women’s football and expands the commercial partnerships for Manchester City Women.

Revolut’s branding will be featured on the team's training kit sleeve, with captain Alex Greenwood serving as an ambassador. Revolut’s global presence is expected to raise the visibility of the team both in the UK and internationally.

Introducing In-App Calls for Security

While impersonation scams affecting Revolut customers are at their lowest level in nearly two years, the company is still addressing the emotional and financial damage caused to victims. After months of testing, Revolut has developed In-App calls, a feature that criminals cannot replicate. It enables secure communication between customers and Revolut's support team directly through the app.

"Impersonation scams can be a major hazard for many consumers. We know that the most effective way to stop a scam is to break the spell as fast as possible, before any money has been transferred," Revolut’s Head of Financial Crime, Woody Malouf, said.

Topics
revolut
fintech
About the Author: Tareq Sikder
Tareq Sikder
  • 1991 Articles
  • 33 Followers
About the Author: Tareq Sikder
A Forex technical analyst and writer who has been engaged in financial writing for 12 years.
  • 1991 Articles
  • 33 Followers

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    Mind The Gap: Can Retail Investors Save the UK Stock Market?

    As the dire state of listing and investment in the UK goes from a financial services problem to a national challenge, the retail investing industry is taken to task. Join a host of executives and experts for a candid conversation about the future of millions of Brits, as seen from a financial services standpoint: -Are they happy with the Leeds Reform, in principle and in practice? -Is it the government’s job to affect the ‘saver’ mentality? Is it doing well? -What can brokers and fintechs do to spur UK investment? -How can the FCA balance greater flexibility with consumer protection? Speakers: -Adam Button, Chief Currency Analyst at investingLive -Nicola Higgs, Partner at Latham & Watkins -Dan Lane, Investment Content Lead at Robinhood UK -Jack Crone, PR & Public Affairs Lead at IG -David Belle, Founder at Fink Money #fmls #fmls25 #fmevents #Brokers #FinanceLeadership #Trading #Fintech #RetailInvesting #UKFinance Connect with us at: 🔗 LinkedIn: / financemagnates-events 👍 Facebook: / financemagnatesevents 📸 Instagram: / fmevents_official 🐦 Twitter: / f_m_events 🎥 TikTok: / fmevents_official

    As the dire state of listing and investment in the UK goes from a financial services problem to a national challenge, the retail investing industry is taken to task. Join a host of executives and experts for a candid conversation about the future of millions of Brits, as seen from a financial services standpoint: -Are they happy with the Leeds Reform, in principle and in practice? -Is it the government’s job to affect the ‘saver’ mentality? Is it doing well? -What can brokers and fintechs do to spur UK investment? -How can the FCA balance greater flexibility with consumer protection? Speakers: -Adam Button, Chief Currency Analyst at investingLive -Nicola Higgs, Partner at Latham & Watkins -Dan Lane, Investment Content Lead at Robinhood UK -Jack Crone, PR & Public Affairs Lead at IG -David Belle, Founder at Fink Money #fmls #fmls25 #fmevents #Brokers #FinanceLeadership #Trading #Fintech #RetailInvesting #UKFinance Connect with us at: 🔗 LinkedIn: / financemagnates-events 👍 Facebook: / financemagnatesevents 📸 Instagram: / fmevents_official 🐦 Twitter: / f_m_events 🎥 TikTok: / fmevents_official

    As the dire state of listing and investment in the UK goes from a financial services problem to a national challenge, the retail investing industry is taken to task. Join a host of executives and experts for a candid conversation about the future of millions of Brits, as seen from a financial services standpoint: -Are they happy with the Leeds Reform, in principle and in practice? -Is it the government’s job to affect the ‘saver’ mentality? Is it doing well? -What can brokers and fintechs do to spur UK investment? -How can the FCA balance greater flexibility with consumer protection? Speakers: -Adam Button, Chief Currency Analyst at investingLive -Nicola Higgs, Partner at Latham & Watkins -Dan Lane, Investment Content Lead at Robinhood UK -Jack Crone, PR & Public Affairs Lead at IG -David Belle, Founder at Fink Money #fmls #fmls25 #fmevents #Brokers #FinanceLeadership #Trading #Fintech #RetailInvesting #UKFinance Connect with us at: 🔗 LinkedIn: / financemagnates-events 👍 Facebook: / financemagnatesevents 📸 Instagram: / fmevents_official 🐦 Twitter: / f_m_events 🎥 TikTok: / fmevents_official

    As the dire state of listing and investment in the UK goes from a financial services problem to a national challenge, the retail investing industry is taken to task. Join a host of executives and experts for a candid conversation about the future of millions of Brits, as seen from a financial services standpoint: -Are they happy with the Leeds Reform, in principle and in practice? -Is it the government’s job to affect the ‘saver’ mentality? Is it doing well? -What can brokers and fintechs do to spur UK investment? -How can the FCA balance greater flexibility with consumer protection? Speakers: -Adam Button, Chief Currency Analyst at investingLive -Nicola Higgs, Partner at Latham & Watkins -Dan Lane, Investment Content Lead at Robinhood UK -Jack Crone, PR & Public Affairs Lead at IG -David Belle, Founder at Fink Money #fmls #fmls25 #fmevents #Brokers #FinanceLeadership #Trading #Fintech #RetailInvesting #UKFinance Connect with us at: 🔗 LinkedIn: / financemagnates-events 👍 Facebook: / financemagnatesevents 📸 Instagram: / fmevents_official 🐦 Twitter: / f_m_events 🎥 TikTok: / fmevents_official

    As the dire state of listing and investment in the UK goes from a financial services problem to a national challenge, the retail investing industry is taken to task. Join a host of executives and experts for a candid conversation about the future of millions of Brits, as seen from a financial services standpoint: -Are they happy with the Leeds Reform, in principle and in practice? -Is it the government’s job to affect the ‘saver’ mentality? Is it doing well? -What can brokers and fintechs do to spur UK investment? -How can the FCA balance greater flexibility with consumer protection? Speakers: -Adam Button, Chief Currency Analyst at investingLive -Nicola Higgs, Partner at Latham & Watkins -Dan Lane, Investment Content Lead at Robinhood UK -Jack Crone, PR & Public Affairs Lead at IG -David Belle, Founder at Fink Money #fmls #fmls25 #fmevents #Brokers #FinanceLeadership #Trading #Fintech #RetailInvesting #UKFinance Connect with us at: 🔗 LinkedIn: / financemagnates-events 👍 Facebook: / financemagnatesevents 📸 Instagram: / fmevents_official 🐦 Twitter: / f_m_events 🎥 TikTok: / fmevents_official

    As the dire state of listing and investment in the UK goes from a financial services problem to a national challenge, the retail investing industry is taken to task. Join a host of executives and experts for a candid conversation about the future of millions of Brits, as seen from a financial services standpoint: -Are they happy with the Leeds Reform, in principle and in practice? -Is it the government’s job to affect the ‘saver’ mentality? Is it doing well? -What can brokers and fintechs do to spur UK investment? -How can the FCA balance greater flexibility with consumer protection? Speakers: -Adam Button, Chief Currency Analyst at investingLive -Nicola Higgs, Partner at Latham & Watkins -Dan Lane, Investment Content Lead at Robinhood UK -Jack Crone, PR & Public Affairs Lead at IG -David Belle, Founder at Fink Money #fmls #fmls25 #fmevents #Brokers #FinanceLeadership #Trading #Fintech #RetailInvesting #UKFinance Connect with us at: 🔗 LinkedIn: / financemagnates-events 👍 Facebook: / financemagnatesevents 📸 Instagram: / fmevents_official 🐦 Twitter: / f_m_events 🎥 TikTok: / fmevents_official
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