Pepperstone Appoints FP Markets’ Kim Reilly as Head of Client Experience

Pepperstone appointed Kim Reilly as its new Head of Client Experience. Reilly, a seasoned executive in the FX and CFD trading industry, joins from FP Markets, where she played key roles in client relations and partnerships.

Industry Expertise Brought to Pepperstone

According to Reilly’s LinkedIn profile, her career in financial services spans major brokerage firms, including FP Markets, IC Markets, and FxPro. At FP Markets, she held several leadership roles in both Cyprus and London, overseeing partnerships, customer journeys, and quality assurance.

She joined FP Markets as Head of Partnerships, served as the Head of Customer Journeys and Quality Assurance, and later as Learning and Development Manager. Reilly also worked for IC Markets as the Head of Partnerships and Client Relations. Previously, she held multiple roles at FxPro, including Client Relationship Manager, Client Relationship Supervisor, and Customer Support officer.

Pepperstone’s decision to bring in Reilly reflects its commitment to improving client experience amid growing competition in the FX and CFD brokerage industry.

Based in London, Reilly will focus on refining the company’s client service strategies and optimizing customer interactions. Her background in learning and development at FP Markets also suggests a strong emphasis on training and quality assurance within her new role.

Pepperstone Expansion in Sport Sponsorships

Meanwhile, Pepperstone is boosting its presence in the sports sponsorship space. Early this year, the Melbourne-headquartered forex and CFDs broker announced the latest sponsorship deal with the Aston Martin Aramco Formula One Team, Finance Magnates reported.

"We are thrilled to work together and build a winning partnership that drives success both on and off the track," said Tamas Szabo, Group CEO at Pepperstone, adding, "We can't wait to celebrate this at the Australian Grand Prix in Melbourne, the first of the season and our home race."

Pepperstone also announced a collaboration with the Ultimate Fighting Championship (UFC) in Asia last year, allowing the broker to become the UFC's Official Partner in Asia.