A recent update to the EU’s Consumer Rights Directive, which goes into effect today, is the inability for traders and merchants to charge a surcharge for credit card based transactions.
The new ban on surcharges means traders are not allowed to charge more than the actual cost of processing a card, an issue associated primarily with travel and event tickets. The new addition to the directive joins a list of new consumer based regulations throughout the EU.
The list of changes includes:
-Aforementioned inability to charge of additional surcharges on credit cards.
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-Ban on pre-ticked boxes which may entail additional charges to the final total.
-No hidden fees. Amounts charged must now include, shipping, taxes, VAT etc. prior to charging the used payment method.
-Extension of the customer cool-off period from 7 to 14 days.
-Addition of customers which purchased digital media and products to the 14 day cool off period. The digital cool-off period comes into effect after the customer consents to the actual downloading of a product.
We will post more on changes in the EU’s Consumer Directive when more information is made available.