KLM Royal Dutch Airlines now offers online flight plan payments through social media outlets, Facebook and Twitter.
The new payment option adds itself to already existing services such as flight arrangements, seat reservations, and overweight baggage preparations, all being done through Facebook and Twitter. Until now payments were conducted strictly by phone agents. The new option allows KLM social representatives to offer a more simple and convenient travel arrangement experience.
The new payment option comes after KLM received feedback from many flyers, indicating they would prefer to pay for their flights online, where they made all of their other flight arrangements.
To pay through the social media outlets, a KLM social representative sends a link to a payment page via private message, either on Facebook or Twitter, depending on where the prior arrangements were made. Once on the payment page, the customer can choose the preferred payment method and complete the transaction. Once the payment is completed, the KLM social representative receives a notification and sends a conformation message back to the customer.
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KLM takes social media very seriously, and currently has over 5.1 million fans on Facebook, making KLM the most “liked” airline in the world.
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