Bullwaves has appointed Martin Stoilov as its new Chief Operating Officer, according to an announcement by the company.

Stoilov joins the online trading firm after more than five years at FP Markets, where he held several roles in customer support and client relations. He spent his final three years and seven months at the broker as Global Head of CX and Client Relations.

London's trading industry is coming home!

Bullwaves has also expanded its trading technology offering. In July, the company signed an agreement with Acuity Trading to add market, event and trade intelligence tools to its retail trading platform Trading Platform In the FX space, a currency trading platform is a software provided by brokers to their respective client base, garnering access as traders in the broader market. Most commonly, this reflects an online interface or mobile app, complete with tools for order processing.Every broker needs one or more trading platforms to accommodate the needs of different clients. Being the backbone of the company’s offering, a trading platform provides clients with quotes, a selection of instruments to trade, real In the FX space, a currency trading platform is a software provided by brokers to their respective client base, garnering access as traders in the broader market. Most commonly, this reflects an online interface or mobile app, complete with tools for order processing.Every broker needs one or more trading platforms to accommodate the needs of different clients. Being the backbone of the company’s offering, a trading platform provides clients with quotes, a selection of instruments to trade, real Read this Term.

Bullwaves COO Takes Charge of Operations

At FP Markets, Stoilov focused on the customer journey, including client communications, lead management and conversion rates. His responsibilities also included monitoring performance, gathering client feedback and introducing technology to improve customer support.

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Before that, he served as Head of Customer Support for one year and two months. He oversaw global support operations across multiple channels, focusing on service quality, operational efficiency and client satisfaction.

Stoilov began his tenure at FP Markets as a Customer Service Representative, a position he held for one year before moving into management. Bullwaves said Stoilov will oversee operational strategy, customer experience and partner relations.

Acuity Trading Adds Bullwaves Retail Brand

Bullwaves first partnered with Acuity Trading in June, when the provider added Bullwaves Prime, the group's proprietary trading arm, to its client list. The July agreement extended the relationship to Bullwaves' retail brand. Paolo Vullo, the group's operations chief, represented Bullwaves in both announcements.