Technology solutions provider and developer Gold-i, which operates trading system integration products such as its bridge, post-trade products, risk management and execution tools, announced today the expansion of its range of offerings under its managed services solutions in order to better cater to various broker’s outsourced IT needs.
In order to makes its managed services offering more applicable to a wide range of needs of its clients, Gold-i has launched a series of options from within its range of solutions that are part of its outsourced IT solution, enabling various levels of its service.
While it hasn’t added a new product per se, it re-packaged its existing solutions under its managed service offering and created four new categories – each consisting of components that cater to various levels, from basic to more advanced. Thus the change will enable firms that previously may not have required the entire package to pick and choose, whereas other firms that may have required more, may now be able to find the additional component they needed.
Bronze, Silver, Gold and Platinum, Managed Services Get Re-Packaged
Around time of publication, Forex Magnates received comments directly from the firm’s CEO, Tom Higgins, who explained, “Previously we just had a single offering – the gold level service. However, we were seeing a lot of demand for lower level support and also some demand for unlimited managed services, with a dedicated out of hours support number. That’s why we’ve introduced this range of options.”
He further opined regarding the new set of options, “Managing a trading system is extremely complicated and we envisage that every client will opt to use our managed services, at least at bronze level.”
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The new Gold-i options available are:
- Bronze – Available for customers who have their own in-house IT function but require second level support and out of hours cover
- Silver – Provides all the functionality of Bronze but with pro-active monitoring of the customer’s systems and end user training
- Gold – Includes set up of the MT4 servers and regular health checks and consultancy
- Platinum – Aimed at larger brokers who want an unlimited Managed Service with a dedicated out of hours support number
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The offerings were described as having been made to support the company’s next phase of growth, where it anticipates that 40% of its business will be made up of Managed Services by the end of 2015.
Commenting in the official press release, Mr. Higgins said, “We are increasingly seeing that retail brokers require additional support to help to run their MetaTrader environments. Some simply require an out of hours service to provide support when their in-house IT team is not available. Others do not have the IT skills in-house to support MetaTrader and are looking for a fully outsourced option.”
He added, “As specialists in this area, known for our excellent 24×5 support, we are often asked by clients to help with differing levels of IT support and that’s why we are now introducing a wider range of support options – to help clients with varying requirements to run efficiently at all times.”
Mr. Higgins concluded in the official announcement, “Whilst we see Managed Services as a huge growth area for the business and feel extremely qualified to run these services very effectively, our overall focus remains very much on developing innovative products which drive the market forward, helping retail brokers to trade and manage their risk more effectively.”
We covered the recent hire of Chris Rowe earlier this year, and the subsequent partnership announced with Sanko Menkul to connect its MT4 bridge, ahead of the Turkey FX conference Forex Magnates organized last month in Istanbul.