Over 60% of XTB's global teams now utilize AI-based tools implemented in the past year.
In 2024, the firm introduced automated investment plans and a multi-currency virtual wallet.
XTB grows client base by nearly 50% but struggles with profit decline in Q1
XTB, a global fintech, has integrated artificial
intelligence (AI) across various operations. An AI-powered chat feature is
being developed to handle basic client inquiries, allowing customer service
representatives to focus on more complex issues.
The firm is also focusing on proprietary technology, with
over 50% of its workforce now in its Technology and Product Department.
Broader AI Integration
Tomasz Gawron, Head of AI at XTB, Source: LinkedIn
The company aims to eventually launch a comprehensive AI
assistant to provide clients with platform support and investment insights. In
late 2023, XTB created a team within its Technology and Product Department to
drive these AI initiatives.
XTB has applied AI to streamline processes such as client
onboarding and account migration. Additionally, it uses an AI-driven
voice-of-customer system to analyse online feedback and perform sentiment
analysis, allowing for faster responses to user concerns.
Meanwhile, XTB
is launching two new products as part of its 2024 expansion strategy, as
reported by Finance Magnates.
The firm will introduce a virtual wallet with a multi-currency card and
Individual Retirement Accounts for Polish investors.
The wallet, already launched in Portugal and the Czech
Republic, is expected to be available in Poland soon, with plans to expand to
additional markets. It will support seven currencies initially, with more to
follow, and includes security
features such as two-factor authentication and adjustable spending limits.
Future Plans in Technology
The company continues to focus on proprietary technology,
with over 50% of its workforce now in its Technology and Product Department. In
2024, XTB introduced features such as automated investment plans,
multi-currency account exchange, retirement products, and a virtual wallet with
a multi-currency card. Plans for 2025 are set to be announced early next year.
“Most of our team regularly uses tools that support their
daily work, and generate nearly 100,000 AI-handled queries monthly, which
allows us to focus on what matters, unleashig next-level AI-powered human
creativity and personalized customer service,” said Tomasz Gawron, Head of AI
at XTB.
XTB, a global fintech, has integrated artificial
intelligence (AI) across various operations. An AI-powered chat feature is
being developed to handle basic client inquiries, allowing customer service
representatives to focus on more complex issues.
The firm is also focusing on proprietary technology, with
over 50% of its workforce now in its Technology and Product Department.
Broader AI Integration
Tomasz Gawron, Head of AI at XTB, Source: LinkedIn
The company aims to eventually launch a comprehensive AI
assistant to provide clients with platform support and investment insights. In
late 2023, XTB created a team within its Technology and Product Department to
drive these AI initiatives.
XTB has applied AI to streamline processes such as client
onboarding and account migration. Additionally, it uses an AI-driven
voice-of-customer system to analyse online feedback and perform sentiment
analysis, allowing for faster responses to user concerns.
Meanwhile, XTB
is launching two new products as part of its 2024 expansion strategy, as
reported by Finance Magnates.
The firm will introduce a virtual wallet with a multi-currency card and
Individual Retirement Accounts for Polish investors.
The wallet, already launched in Portugal and the Czech
Republic, is expected to be available in Poland soon, with plans to expand to
additional markets. It will support seven currencies initially, with more to
follow, and includes security
features such as two-factor authentication and adjustable spending limits.
Future Plans in Technology
The company continues to focus on proprietary technology,
with over 50% of its workforce now in its Technology and Product Department. In
2024, XTB introduced features such as automated investment plans,
multi-currency account exchange, retirement products, and a virtual wallet with
a multi-currency card. Plans for 2025 are set to be announced early next year.
“Most of our team regularly uses tools that support their
daily work, and generate nearly 100,000 AI-handled queries monthly, which
allows us to focus on what matters, unleashig next-level AI-powered human
creativity and personalized customer service,” said Tomasz Gawron, Head of AI
at XTB.
Tareq is a financial writer with 15 years of experience covering global markets. His work spans technical analysis, forex broker reviews, and market sentiment, with a focus on topics relevant to retail traders. He joined Finance Magnates in 2023.
At Finance Magnates, he serves as News Editor, covering retail forex and CFD brokers, cryptocurrency exchanges, fintech firms, and regulatory developments shaping the trading industry. He holds an Honours degree in Information Technology from Anfell College, London.
Education:
Honours degree Information Technology, Anfell College, London
IG Group Expects About £300 Million Revenue in Q1 2026
Finance Magnates Awards 2026 – Nominations Now Open
Finance Magnates Awards 2026 – Nominations Now Open
The Finance Magnates Awards 2026 nominations are now open. 🏆
From fintech innovators to leading brokers, this is where the finance industry celebrates its biggest achievements.
Winners will be announced at the Cyprus Gala Dinner on November 6, 2026.
Nominate your brand now.
https://awards.financemagnates.com/?utm_source=linkedin&utm_medium=video&utm_campaign=nominations-open
#FMAwards #FinanceMagnates #FintechAwards #Fintech #FinanceIndustry
The Finance Magnates Awards 2026 nominations are now open. 🏆
From fintech innovators to leading brokers, this is where the finance industry celebrates its biggest achievements.
Winners will be announced at the Cyprus Gala Dinner on November 6, 2026.
Nominate your brand now.
https://awards.financemagnates.com/?utm_source=linkedin&utm_medium=video&utm_campaign=nominations-open
#FMAwards #FinanceMagnates #FintechAwards #Fintech #FinanceIndustry
Finance Magnates Awards 2026 | Nominations Now Open 🏆#Fintech #FMAwards #TradingIndustry
Finance Magnates Awards 2026 | Nominations Now Open 🏆#Fintech #FMAwards #TradingIndustry
Lights on. Cameras ready. 🎬
Finance Magnates Awards 2026 nominations are now open. 🏆
#FMAwards #FinanceMagnates #FintechAwards #Fintech
Lights on. Cameras ready. 🎬
Finance Magnates Awards 2026 nominations are now open. 🏆
#FMAwards #FinanceMagnates #FintechAwards #Fintech
Exness sees trust as the key theme for growth in MENA Trading Growth for 2026
Exness sees trust as the key theme for growth in MENA Trading Growth for 2026
Mohammad Amer, Regional Commercial Director at Exness, sits down to discuss the booming MENA financial trading market. Find out why Dubai is key to the company's growth strategy, how a mobile-first generation is changing expectations, and why trust will be the defining theme for traders in 2026.
In this interview, you'll learn:
* Why Dubai and the MENA region are critical growth markets for fintech and online trading.
* How Exness is addressing the demands of mobile-first, younger traders through engineering, platform stability, and transparent conditions.
* The essential role local talent plays in providing a culturally relevant and compliant user experience.
* Mohammad Amer's outlook on the future of the online trading industry and why stronger controls and systems are necessary.
* Why "trust" isn't just a brand value, but has commercial value—and why he predicts 2026 will be the "Year of Trust."
Key Takeaways:
➡️ The MENA region is rapidly shaping global financial markets.
➡️ New traders expect stability, precise execution, and transparency.
➡️ Local expertise is key to regulatory compliance and user experience.
➡️ Future success belongs to firms capable of meeting rising standards across regulation and platform consistency.
Read the full article at: https://www.financemagnates.com/thought-leadership/exness-sees-trust-as-the-key-theme-for-growth-in-mena-trading-growth-for-2026/
#Exness #MENA #Trading #FinTech #Dubai #OnlineTrading #FinanceMagnates #MohammadAmer #Trust #MobileTrading
Mohammad Amer, Regional Commercial Director at Exness, sits down to discuss the booming MENA financial trading market. Find out why Dubai is key to the company's growth strategy, how a mobile-first generation is changing expectations, and why trust will be the defining theme for traders in 2026.
In this interview, you'll learn:
* Why Dubai and the MENA region are critical growth markets for fintech and online trading.
* How Exness is addressing the demands of mobile-first, younger traders through engineering, platform stability, and transparent conditions.
* The essential role local talent plays in providing a culturally relevant and compliant user experience.
* Mohammad Amer's outlook on the future of the online trading industry and why stronger controls and systems are necessary.
* Why "trust" isn't just a brand value, but has commercial value—and why he predicts 2026 will be the "Year of Trust."
Key Takeaways:
➡️ The MENA region is rapidly shaping global financial markets.
➡️ New traders expect stability, precise execution, and transparency.
➡️ Local expertise is key to regulatory compliance and user experience.
➡️ Future success belongs to firms capable of meeting rising standards across regulation and platform consistency.
Read the full article at: https://www.financemagnates.com/thought-leadership/exness-sees-trust-as-the-key-theme-for-growth-in-mena-trading-growth-for-2026/
#Exness #MENA #Trading #FinTech #Dubai #OnlineTrading #FinanceMagnates #MohammadAmer #Trust #MobileTrading
Paytiko CEO Razi Salih on Why Payment Orchestration is a MUST-HAVE for Brokers in 2026
Paytiko CEO Razi Salih on Why Payment Orchestration is a MUST-HAVE for Brokers in 2026
At iFX Expo Dubai, Finance Magnates spoke with Razi Salih, CEO at Paytiko, about the evolution of the payments ecosystem and why payment orchestration has shifted from an option to a necessity for brokers, prop firms, and exchanges.
Mr. Salih explains how global expansion, the need for deep localisation, and the sheer number of new payment methods, from instant banking to stablecoins, are driving this critical infrastructure shift.
#PaymentOrchestration #Fintech #Brokerage #TradingPayments #RaziSalih #Paytiko #iFXExpoDubai #Stablecoins #AIinFintech
At iFX Expo Dubai, Finance Magnates spoke with Razi Salih, CEO at Paytiko, about the evolution of the payments ecosystem and why payment orchestration has shifted from an option to a necessity for brokers, prop firms, and exchanges.
Mr. Salih explains how global expansion, the need for deep localisation, and the sheer number of new payment methods, from instant banking to stablecoins, are driving this critical infrastructure shift.
#PaymentOrchestration #Fintech #Brokerage #TradingPayments #RaziSalih #Paytiko #iFXExpoDubai #Stablecoins #AIinFintech
Altima CTO Sunil Jadhav: Solving Data Fragmentation & Lag for Brokers & Prop Firms
Altima CTO Sunil Jadhav: Solving Data Fragmentation & Lag for Brokers & Prop Firms
Altima CTO Sunil Jadhav sits down with Finance Magnates to discuss the core technology challenges facing CFD brokers and proprietary trading firms today.
Jadhav explains how the industry's reliance on batch processing and fragmented systems (where CRMs, risk tools, and trading platforms operate with separate 'sources of truth') leads to delayed data and inconsistent operational decisions. He argues that real-time event processing is essential for managing fast-moving trading activity and risk.
Learn how Altima's unified, event-driven architecture, connecting Altima CRM, Altima Prop, IB systems, and risk management through a single backbone, is designed to provide synchronous data and better operational coordination for modern brokerage and prop firm stacks.
Key Topics:
- Broker and Prop Firm Data Challenges
- The problem of delayed data processing (batch processing vs. real-time events)
- Fragmented systems and conflicting data sources
- Altima's unified, event-driven solution architecture
- The concept of a "risk-aware CRM"
- Built-in risk management in Altima Prop
#Altima #financemagnates #iFXDubai #FinTech #BrokerTech #PropFirm #CFDBroker #TradingTechnology #RealTimeData #RiskManagement #CRM #FinancialMarkets #EventDrivenArchitecture
Altima CTO Sunil Jadhav sits down with Finance Magnates to discuss the core technology challenges facing CFD brokers and proprietary trading firms today.
Jadhav explains how the industry's reliance on batch processing and fragmented systems (where CRMs, risk tools, and trading platforms operate with separate 'sources of truth') leads to delayed data and inconsistent operational decisions. He argues that real-time event processing is essential for managing fast-moving trading activity and risk.
Learn how Altima's unified, event-driven architecture, connecting Altima CRM, Altima Prop, IB systems, and risk management through a single backbone, is designed to provide synchronous data and better operational coordination for modern brokerage and prop firm stacks.
Key Topics:
- Broker and Prop Firm Data Challenges
- The problem of delayed data processing (batch processing vs. real-time events)
- Fragmented systems and conflicting data sources
- Altima's unified, event-driven solution architecture
- The concept of a "risk-aware CRM"
- Built-in risk management in Altima Prop
#Altima #financemagnates #iFXDubai #FinTech #BrokerTech #PropFirm #CFDBroker #TradingTechnology #RealTimeData #RiskManagement #CRM #FinancialMarkets #EventDrivenArchitecture
