Dukascopy Launches Chatbot to Automate its Services, Including Bitcoin Trading

Dukascopy confirms that its users are increasingly comfortable interacting with digital assistants.

Swiss forex bank and brokerage firm Dukascopy is taking a further step towards establishing artificial-intelligence powered customer service by launching a ChatBot that is built around its ‘Dukascopy Connect 911’ messenger.

The in-house-developed communication solution replaces certain manual operations and allows the bank’s customers to do their everyday banking tasks just like they deal with a bank representative. In a sense, chatbots restore some of the personal connection as the internet has made the experience more self directed.

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This includes “payments by bank transfer, currency exchange, instant payments, instant issuance of virtual cards and ordering of plastic cards, top-ups of those cards, instant top-ups of client’s cards issued by other banks,” the company said in a statement.

More interestingly, the chatbot can help you while investing in financial instruments, including purchase and the transfer of CFD contracts on Bitcoin. Although mainstream Swiss firms have largely distanced themselves from engaging with cryptocurrency offerings, Dukascopy in March launched a contract-for-difference (CFD) for Bitcoin paired against the US dollar.

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The deployment of such technology is the latest move by Dukascopy to beef up its digital capabilities. Earlier in June, the Swiss firm announced that it will allow crypto-related companies to open business accounts.

The Geneva-based brokerage firm also said that it would launch a dedicated crypto gateway in September 2018, which will allow its clients to deposit and withdraw funds in digital coins on/from their Dukascopy accounts.

Dukascopy confirms that its users are increasingly comfortable interacting with digital assistants, and its Connect 911 messenger in particular, as the technology is only improving.

The company further explains: “The opening of all types of the accounts with the Bank since 2018 mostly done through the messenger. At this time, an account can be opened 24/7, having filled in the registration form and gone through the video identification process in real time. Today, the Bank opens around 100 accounts per day and planning to increase that number in the near future to 1000 accounts per day, becoming the leading online retail bank in Switzerland.”

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