The integration aims to provide faster responses and more personalized service across clients' preferred messaging channels.
Convrs is currently working with more than 50 FX/CFD companies, recently cooperating with FxPro and Leverate.
CMC Markets, the publicly listed retail trading company
(LSE: CMX), has implemented Convrs' messaging platform to enhance its client
communication capabilities across multiple channels, FinanceMagnates.com
has learned.
CMC Markets Integrates
Convrs Messaging Platform to Streamline Client Communications
The partnership will enable CMC Markets to leverage
Convrs' omnichannel messaging technology to connect with clients through
popular apps including WhatsApp, Messenger, and Telegram, with the goal of
reducing response times and delivering more personalized service.
Benjamin Charbonneau, CMC's Global Head of Retail
“This exciting partnership with Convrs will be
instrumental in providing a consistent and cohesive customer experience across
numerous communication channels,” said Benjamin Charbonneau, CMC's Global
Head of Retail.
“Traders will now be able to connect with us
through their preferred medium, including the ubiquitous WhatsApp, ultimately
strengthening trust, fostering deeper connections and delivering more immediate
support,” he added.
For Convrs, this marks its third collaboration in the
CFD space in recent months. In early April, the messaging makeover was also
carried out with the technology company Leverate, and in December 2024 with
FxPro. In total, the company’s list of broker partners includes 50 different
brands, including Capital.com, OANDA, and IronFX.
CMC Expands Offering
The implementation comes as part of CMC Markets'
broader investment in technology and client experience improvements. The Convrs
platform combines smart automation, live chat, and compliant messaging
capabilities designed specifically for financial services companies.
Jeremy White, Co-Founder of Convrs
“Partnering with CMC Markets means supporting a
shared vision for faster, smarter communication,” Jeremy White, Co-Founder of
Convrs, noted. “They're investing in messaging as a core part of the client
experience, and we're excited to help them scale that capability securely and
effectively.”
The integration acknowledges the widespread adoption
of messaging apps, particularly WhatsApp with its billions of users worldwide.
For trading clients, the new capabilities will allow for more immediate support
through their preferred communication channels.
CMC Markets, the publicly listed retail trading company
(LSE: CMX), has implemented Convrs' messaging platform to enhance its client
communication capabilities across multiple channels, FinanceMagnates.com
has learned.
CMC Markets Integrates
Convrs Messaging Platform to Streamline Client Communications
The partnership will enable CMC Markets to leverage
Convrs' omnichannel messaging technology to connect with clients through
popular apps including WhatsApp, Messenger, and Telegram, with the goal of
reducing response times and delivering more personalized service.
Benjamin Charbonneau, CMC's Global Head of Retail
“This exciting partnership with Convrs will be
instrumental in providing a consistent and cohesive customer experience across
numerous communication channels,” said Benjamin Charbonneau, CMC's Global
Head of Retail.
“Traders will now be able to connect with us
through their preferred medium, including the ubiquitous WhatsApp, ultimately
strengthening trust, fostering deeper connections and delivering more immediate
support,” he added.
For Convrs, this marks its third collaboration in the
CFD space in recent months. In early April, the messaging makeover was also
carried out with the technology company Leverate, and in December 2024 with
FxPro. In total, the company’s list of broker partners includes 50 different
brands, including Capital.com, OANDA, and IronFX.
CMC Expands Offering
The implementation comes as part of CMC Markets'
broader investment in technology and client experience improvements. The Convrs
platform combines smart automation, live chat, and compliant messaging
capabilities designed specifically for financial services companies.
Jeremy White, Co-Founder of Convrs
“Partnering with CMC Markets means supporting a
shared vision for faster, smarter communication,” Jeremy White, Co-Founder of
Convrs, noted. “They're investing in messaging as a core part of the client
experience, and we're excited to help them scale that capability securely and
effectively.”
The integration acknowledges the widespread adoption
of messaging apps, particularly WhatsApp with its billions of users worldwide.
For trading clients, the new capabilities will allow for more immediate support
through their preferred communication channels.
Damian's adventure with financial markets began at the Cracow University of Economics, where he obtained his MA in finance and accounting. Starting from the retail trader perspective, he collaborated with brokerage houses and financial portals in Poland as an independent editor and content manager. His adventure with Finance Magnates began in 2016, where he is working as a business intelligence analyst.
iFOREX Adds Saudi and South Korean Equity CFDs as IPO Is Delayed
Executive Interview | Charlotte Bullock | Chief Product Officer, Bank of London | FMLS:25
Executive Interview | Charlotte Bullock | Chief Product Officer, Bank of London | FMLS:25
In this interview, we sat down with Charlotte Bullock, Head of Product at The Bank of London, previously at SAP and now shaping product at one of the sector’s most ambitious new banking players.
Charlotte reflects on the Summit so far and talks about the culture inside fintech banks today. We look at the pressures that come with scaling, and how firms can hold onto the nimble approach that made them stand out early on.
We also cover the state of payments ahead of her appearance on the payments roundtable: the blockages financial firms face, the areas that still need fixing, and what a realistic solution looks like in 2026.
In this interview, we sat down with Charlotte Bullock, Head of Product at The Bank of London, previously at SAP and now shaping product at one of the sector’s most ambitious new banking players.
Charlotte reflects on the Summit so far and talks about the culture inside fintech banks today. We look at the pressures that come with scaling, and how firms can hold onto the nimble approach that made them stand out early on.
We also cover the state of payments ahead of her appearance on the payments roundtable: the blockages financial firms face, the areas that still need fixing, and what a realistic solution looks like in 2026.
In this conversation, we sit down with Drew Niv, CSO at ATFX Connect and one of the most influential figures in modern FX.
We speak about market structure, the institutional view on liquidity, and the sharp rise of prop trading, a sector Drew has been commenting on in recent months. Drew explains why he once dismissed prop trading, why his view changed, and what he now thinks the model means for brokers, clients and risk managers.
We explore subscription-fee dependency, the high reneging rate, and the long-term challenge: how brokers can build a more stable and honest version of the model. Drew also talks about the traffic advantage standalone prop firms have built and why brokers may still win in the long run if they take the right approach.
In this conversation, we sit down with Drew Niv, CSO at ATFX Connect and one of the most influential figures in modern FX.
We speak about market structure, the institutional view on liquidity, and the sharp rise of prop trading, a sector Drew has been commenting on in recent months. Drew explains why he once dismissed prop trading, why his view changed, and what he now thinks the model means for brokers, clients and risk managers.
We explore subscription-fee dependency, the high reneging rate, and the long-term challenge: how brokers can build a more stable and honest version of the model. Drew also talks about the traffic advantage standalone prop firms have built and why brokers may still win in the long run if they take the right approach.
Executive Interview | Remonda Z. Kirketerp Møller| CEO & Founder Muinmos | FMLS:25
Executive Interview | Remonda Z. Kirketerp Møller| CEO & Founder Muinmos | FMLS:25
In this interview, Remonda Z. Kirketerp Møller, founder of Muinmos, breaks down the state of AI in regtech and what responsible adoption really looks like for brokers. We talk about rising fragmentation, the pressures around compliance accuracy, and why most firms are still in the early stages of AI maturity.
Ramanda also shares insights on regulator sandboxes, shifting expectations around accountability, and the current reality of MiCA licensing and passporting in Europe.
A concise look at where compliance, onboarding, and AI-driven processes are heading next.
In this interview, Remonda Z. Kirketerp Møller, founder of Muinmos, breaks down the state of AI in regtech and what responsible adoption really looks like for brokers. We talk about rising fragmentation, the pressures around compliance accuracy, and why most firms are still in the early stages of AI maturity.
Ramanda also shares insights on regulator sandboxes, shifting expectations around accountability, and the current reality of MiCA licensing and passporting in Europe.
A concise look at where compliance, onboarding, and AI-driven processes are heading next.
In this conversation, we speak with Aydin Bonabi, CEO and co-founder of Surveill, a firm focused on fraud detection and AI-driven compliance tools for financial institutions.
We start with Aydin’s view of the Summit and the challenges brokers face as fraud tactics grow more complex. He explains how firms can stay ahead through real-time signals, data patterns, and early-stage detection.
We also talk about AI training and why compliance teams often struggle to keep models accurate, fair, and aligned with regulatory expectations. Aydin breaks down what “good” AI training looks like inside a financial environment, including the importance of clean data, domain expertise, and human oversight.
He closes with a clear message: fraud is scaling, and so must the tools that stop it.
In this conversation, we speak with Aydin Bonabi, CEO and co-founder of Surveill, a firm focused on fraud detection and AI-driven compliance tools for financial institutions.
We start with Aydin’s view of the Summit and the challenges brokers face as fraud tactics grow more complex. He explains how firms can stay ahead through real-time signals, data patterns, and early-stage detection.
We also talk about AI training and why compliance teams often struggle to keep models accurate, fair, and aligned with regulatory expectations. Aydin breaks down what “good” AI training looks like inside a financial environment, including the importance of clean data, domain expertise, and human oversight.
He closes with a clear message: fraud is scaling, and so must the tools that stop it.
Exness expands its presence in Africa: Inside our interview with Paul Margarites in Cape Town
Exness expands its presence in Africa: Inside our interview with Paul Margarites in Cape Town
Finance Magnates met with Paul Margarites, Exness regional commercial director for Sub-Saharan Africa, during a visit to the firm’s office opening in Cape Town. In this talk, led by Andrea Badiola Mateos, Co-CEO at Finance Magnates, Paul shares views on the South African trading space, local user behavior, mobile trends, regulation, team growth, and how Exness plans to grow in more markets across the region. @Exness
Read the article at: https://www.financemagnates.com/thought-leadership/exness-expands-its-presence-in-africa-inside-our-interview-with-paul-margarites/
#exness #financemagnates #exnesstrading #CFDtrading #tradeonline #africanews #capetown
Finance Magnates met with Paul Margarites, Exness regional commercial director for Sub-Saharan Africa, during a visit to the firm’s office opening in Cape Town. In this talk, led by Andrea Badiola Mateos, Co-CEO at Finance Magnates, Paul shares views on the South African trading space, local user behavior, mobile trends, regulation, team growth, and how Exness plans to grow in more markets across the region. @Exness
Read the article at: https://www.financemagnates.com/thought-leadership/exness-expands-its-presence-in-africa-inside-our-interview-with-paul-margarites/
#exness #financemagnates #exnesstrading #CFDtrading #tradeonline #africanews #capetown
