After suffering a system-wide outage on Thursday, the IG Group has again experienced technical issues this Friday, in which client positions were not appearing on its platform, the company said.
Via IG’s website, which details the status of its platform, the online trading provider said on the 22nd of May 2020 at 05:25 UTC (Coordinated Universal Time) that it was investigating an issue on its platform.
“We are currently aware of an intermittent issue where positions are not appearing on the platform. This is being investigated by our Incident team at the highest priority,” the update said. As of the time of publishing, the issue has since been resolved and the platform is performing as normal.
As Finance Magnates reported, on Thursday, clients of IG Group were reporting problems when using the firm’s trading terminals. Several users complained about problems logging into or using the broker’s platforms, as well as having trouble reaching help phone lines.
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Following the complaints, the IG Group posted on Twitter that all issues were resolved and clients should be able to log in and access the platform. The broker advised clients who continued to encounter issues to refresh and try to login again while the company’s staff continues to respond via their social channels to concerned customers who tweeted that they could not log in to their accounts yet.
Trading systems under pressure
IG Group is not the only trading provider to have reported system outages for its trading platform. In March, Robinhood experienced a system-wide outage, which left many users unable to access their accounts.
The outage made many of Robinhood’s customers furious, with a group of traders allegedly gathering signatures to sue the stock-buying app. There were a couple of theories floating around as to what caused the crash – a Leap Day bug, high trading volumes, and others were all pointed to as the reasons.
However, an official statement from the stock trading app said that the cause of the outage was stress on its infrastructure which struggled with an unprecedented load.