BDO Unibank, by far the largest bank in the Philippines, has expanded its long-term relationship with Fiserv after upgrading to the recent versions of Signature, a retail core banking platform, and Teller, a front-end teller system. The Brookfield-based financial services technology company will also offer BDO Unibank its Communicator enterprise framework solution to include Managed Services and provide integration between Signature and third-party solutions.
With the upgrade of the Signature and Teller solutions, BDO Unibank now has a new front-end design that offers continued ease-of-use and a streamlined view of the customer for bank staff. On the back end, the bank now has real-time online transaction processing and streamlined end-of-day processes that save hours of manual work per day.
Live in more than 40 countries, Signature is a multi-lingual, multicurrency core account processing solution designed to meet the enterprise needs of today’s innovative banks. Teller is a branch-tellering and transaction-processing solution that provides tools to automate daily operations and give management the visibility and controls necessary to remain compliant and operate safely within a global context.
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Founded in 1984 and headquartered in Brookfield, Wisconsin, Fiserv has made a major expansion in the Asia Pacific region, with its solutions now used by 80 clients in 13 countries. Worldwide, Fiserv supports more than 13,000 clients in over 80 countries.
Marc Mathenz, Managing Director of Asia Pacific at Fiserv, commented: “The financial services industry has to stay ahead of rapid changes driven by consumers who expect banking services to keep pace with their daily lives. Fiserv provides the expertise and resources to help a financial institution cost-effectively manage technology systems and automate IT processes, while allowing the bank to focus on serving its customers.”
Enrico Hernandez, Senior Vice President for IT Development at BDO Unibank, added: “Throughout our relationship with Fiserv, we have had high-quality support on our core banking platform and surround solutions. We chose to expand the relationship with the company’s qualified team of experts to help augment our capacity and drive IT initiatives. With Managed Services, we can ensure that systems already in place are optimised and focus our organisation’s resources on growth initiatives, future plans and offering our customers the best possible banking experience.”