Topstep, a popular futures trading prop firm, is facing backlash on social media after outages and anomalies on its only trading platform. Its founder and CEO, Michael Patak, also acknowledged the outages and stated that “in January we will be making things right.”
Prop Traders Blame Topstep for Outages
According to claims on social media, traders are facing significant issues on the trading platform offered by Topstep. Some traders said they were unable to open or close positions.
A few also claimed that their accounts were blown up due to the outages. One trader said that Topstep did not always acknowledge the outages.
Its official, @Topstep is the absolute worst platform to trade with.
— Kobeblu (@kblutrades) December 17, 2025
This is an every week thing with them.
Then they just send out free stuff.. but for what if their platform never works to use it?
Any more prop firm recommendations? who should i switch to? pic.twitter.com/v0tU5wdlZr
According to an X user, Ajtradesss, Topstep had 11 confirmed platform issues in the past three months, which the company also acknowledged were not the trader’s fault.
Frustration increased with claims of an unsupportive response from Topstep when handling traders who suffered losses due to the outages.
Topstep offers trading on only one platform, TopstepX, which is a rebranded version of ProjectX. Although many claim a connection between Topstep and ProjectX, neither company has officially confirmed it.
Last month, multiple futures prop firms announced that ProjectX will end its services to all “third-party” platforms at the end of February 2026. Only Topstep will continue to offer services with ProjectX.
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“Right now, we are not delivering the Ultimate Trading Experience we promised,” Topstep wrote on Discord, acknowledging the outages. “The Ultimate Trading Experience means a trusted platform, reliable support, and a trader-first programme designed to help you perform at your best.”
Working on improving platform stability and support a day at a time. That’s our total focus. As mentioned today on @TopstepTV in January we will be making things right. We always have. Please stay patient. 💪
— Michael Patak (@MichaelPatak) December 23, 2025
Interestingly, Plus500, one of the major contracts for differences (CFD) brands, became the trading tech provider to TopStep.
A Dent in Credibility?
The repeated outages have also affected Topstep’s credibility. The Trustpilot rating of the platform dropped to 3.6, with 16 per cent one-star ratings. While handling Trustpilot reviews is a priority for many prop firms and brokers, Topstep replied to only 4 per cent of negative reviews and typically responds within two weeks.
FinanceMagnates.com recently reported that FundingTicks, another futures prop trading firm, is facing backlash after it retroactively changed its trading rules. The Trustpilot score of that platform dropped to 3.2, with 38 per cent one-star ratings.
