The FSA is effectively outsourcing its supervisory powers to overseas regulators.
RegTech has been cutting costs, streamlining processes and shortening times-to-market for decades.
Op-ed
The Bad Kind of Glocal
'Glocal' is a term mostly used positively to describe
something which enjoys both the advantages of a global mindset and the benefits
of a local community.
However, 'Glocal' has its dark side, too. For example, since
regulation is local, but trade is global, companies are incentivised to set shop
in a jurisdiction whose regulatory and supervisory regimes are relatively
lenient and provide services from there.
The combination of a jurisdiction with a lenient regulatory
and supervisory regime, as well as companies who choose to set shop in it for that
reason, make it very hard for those who see themselves deceived by said
companies to recover their funds from them.
Therefore, 'Glocal' doesn’t always mean enjoying the best
of the two; it can sometimes actually be suffering their worst.
The Regulatory Challenge and Process
Insourcing – the French and Dutch Approach to Regtech
The above-described phenomenon is nothing new, of course.
What is new is the way regulators are attempting to deal with it?
In December 2021 the AFM and AMF (French and Dutch
regulators) published a very unusual joint
statement, in which they stated they “increasingly observe practices of
financial firms obtaining a license and European passport in other EU member
states than that of their target audience,” and that these firms especially
are prominent when it comes to “offering high-risk products (such as CFDs)
as well as in terms of the complaints received from consumers on their
practices”.
Therefore, the AFM and AMF asked to transfer supervision
over those firms to them – a quite dramatic move, as it contradicts the
very notion of a unified European market.
Effectively, what the AFM and AMF were saying was that they
no longer wish to 'outsource' the supervision over French and Dutch residents
to other EU regulators; and wish to 'insource' the supervision back to them.
Apart from being contradictory to the very notion of the EU,
this type of 'reverse supervision' seems also quite impractical, as both the
criteria for its imposing are fluid and imprecise, at best; and as the actual
abilities of a regulatory authority to exercise effective supervision over a body
in a different jurisdiction is unclear.
Outsourcing – the Saint Vincent and Grenadine Approach
Just over a year later, on January 6, 2023, the Saint
Vincent and the Grenadines (SVG) Financial Services Authority (FSA) took the
exact opposite approach.
In a memorandum titled “Requirements for Business
Companies (BCs) and Limited Liability Companies (LLCs) Engaging in Forex
Business Activity,” the FSA stated the following:
“Owing to the sharp increase in the frequency and number
of complaints and allegations of fraud against SVG registered BCs and LLCs
which are engaged in FOREX trading or brokerage and the potential detrimental
effects on the reputation of St. Vincent and the Grenadines as an International
Financial Centre, the Financial Services Authority (FSA) has adopted the
following policy decision… Companies
wishing to engage in FOREX business must provide a certified copy of requisite
licences/approval from the jurisdiction(s)/authorities where their business
activities will be conducted…”
Remonda Kirketerp-Moller, Founder and CEO, Muinmos
Without such evidence, states the memorandum, applications
for new licenses will be rejected; and existing brokers have until 10.03.23 to
provide said evidence to the FSA, or risk being sanctioned.
This is a very unusual step taken by the FSA. Of course, strictly
speaking, in order to legally operate in a jurisdiction, one usually requires
to obtain a license there (there might also be other legal possibilities, though,
such as reverse solicitation or 'soft licensing' of various sorts).
However, here the FSA is effectively outsourcing its
supervisory powers to overseas regulators, saying it will only grant a license
(except for those who wish to operate only in SVG) to a firm that has been
previously licensed by a different regulatory authority.
This can be very effective, in the sense that the FSA
understands it cannot regulate the actions of financial institutions in their
operations elsewhere, and it is also aware firms are mis-using its license to
harm investors in those jurisdictions, and therefore wishes to remove from its
shores those specific firms who are interested in an unfair advantage.
However, this seems non-sustainable on a large scale, as it
is doubtful many regulators will follow suit. After all, this means that there
will be very little value to an offshore license. Also, not all regulators are able
to withstand the incentive to provide a lenient regulatory environment in order
to attract investments. And, this is before we even mention the paradox that
might be created, if ALL the regulators in the world (or at least many of them)
will implement a similar criterion…
Watch the recent FMLS22 panel discuss Regulation Roundup: Everything you need to know for 2023.
The Traditional Approach – Tightening Supervision
In December 2022, the FCA tackled the same issue of
cross-border trading. In a quite direct “Dear CEO” letter, the FCA highlighted
problems of bad practices in CFD trading, related among others to firms trading
in the UK via a temporary passporting regime, and made it clear it intends to
prioritise this issue, and expects firms to take clear action on this.
Contrary to the SVG FSA and the AMF, AFM approaches, the
FCA’s approach can be described as a “traditional” – tightening of supervision.
The advantages of this approach are clear; but so are its disadvantages. Among
other things, the FCA can only deal with the matter in its own “backyard”; and
that is, of course, only half the solution.
The Market Already Knows – Regulatory Challenges Are
Solved by Regulatory Technology
One regulator tightens its supervision; others ask to
insource it; another to outsource it. The variety of approaches is wide, and it
won’t come as too big of a surprise if a regulator would even choose to
ban electronic trading in their jurisdiction altogether (drastic as it may
sound). However, we would like to
suggest a better solution, harmonisation through technology.
As any market-maker or participant already knows, regulatory
challenges are solvable or at least are considerably eased by the use of
appropriate technology. Regulatory Technology solutions, or 'RegTech
solutions', have been cutting costs, streamlining processes and shortening
times-to-market for decades now, and are an essential and inseparable part of
the day-to-day practice of compliance, onboarding, reporting etc. teams in financial
institutions.
It makes perfect sense, then, to look for a RegTech solution
for this problem of cross-border trading as well. And, the solution exists, Muinmos’
mPASS™, an automated investor protection module, which automatically
categorises a client, assesses suitability and appropriateness, assigns it with
a risk profile etc., according to the legal systems of both the financial
institution’s domicile AND that of the client.
The implementation of such a system, of course, won’t solve
all the issues concerning cross-border trading. But, it will provide a much
better compliance starting point; can be implemented fast and at a relatively low cost; and is a lot more realistic than expecting all the regulators in the
world to ask for each other’s licenses before granting their own (something
that is also, as stated above, actually paradoxical).
Such is the power of RegTech: it can solve a regulatory
problem with relative ease and at a relatively fast pace, low cost, and to the
benefit of all regulators, firms and investors alike. In the context
discussed here, mPASS™ even presents a unique opportunity to create a unified
legal benchmark, thus eliminating regulatory arbitrage, proving that technology,
very much like trade, has the potential to transcend jurisdictional boundaries.
Remonda Kirketerp-Møller is the CEO/Founder of Muinmos
The Bad Kind of Glocal
'Glocal' is a term mostly used positively to describe
something which enjoys both the advantages of a global mindset and the benefits
of a local community.
However, 'Glocal' has its dark side, too. For example, since
regulation is local, but trade is global, companies are incentivised to set shop
in a jurisdiction whose regulatory and supervisory regimes are relatively
lenient and provide services from there.
The combination of a jurisdiction with a lenient regulatory
and supervisory regime, as well as companies who choose to set shop in it for that
reason, make it very hard for those who see themselves deceived by said
companies to recover their funds from them.
Therefore, 'Glocal' doesn’t always mean enjoying the best
of the two; it can sometimes actually be suffering their worst.
The Regulatory Challenge and Process
Insourcing – the French and Dutch Approach to Regtech
The above-described phenomenon is nothing new, of course.
What is new is the way regulators are attempting to deal with it?
In December 2021 the AFM and AMF (French and Dutch
regulators) published a very unusual joint
statement, in which they stated they “increasingly observe practices of
financial firms obtaining a license and European passport in other EU member
states than that of their target audience,” and that these firms especially
are prominent when it comes to “offering high-risk products (such as CFDs)
as well as in terms of the complaints received from consumers on their
practices”.
Therefore, the AFM and AMF asked to transfer supervision
over those firms to them – a quite dramatic move, as it contradicts the
very notion of a unified European market.
Effectively, what the AFM and AMF were saying was that they
no longer wish to 'outsource' the supervision over French and Dutch residents
to other EU regulators; and wish to 'insource' the supervision back to them.
Apart from being contradictory to the very notion of the EU,
this type of 'reverse supervision' seems also quite impractical, as both the
criteria for its imposing are fluid and imprecise, at best; and as the actual
abilities of a regulatory authority to exercise effective supervision over a body
in a different jurisdiction is unclear.
Outsourcing – the Saint Vincent and Grenadine Approach
Just over a year later, on January 6, 2023, the Saint
Vincent and the Grenadines (SVG) Financial Services Authority (FSA) took the
exact opposite approach.
In a memorandum titled “Requirements for Business
Companies (BCs) and Limited Liability Companies (LLCs) Engaging in Forex
Business Activity,” the FSA stated the following:
“Owing to the sharp increase in the frequency and number
of complaints and allegations of fraud against SVG registered BCs and LLCs
which are engaged in FOREX trading or brokerage and the potential detrimental
effects on the reputation of St. Vincent and the Grenadines as an International
Financial Centre, the Financial Services Authority (FSA) has adopted the
following policy decision… Companies
wishing to engage in FOREX business must provide a certified copy of requisite
licences/approval from the jurisdiction(s)/authorities where their business
activities will be conducted…”
Remonda Kirketerp-Moller, Founder and CEO, Muinmos
Without such evidence, states the memorandum, applications
for new licenses will be rejected; and existing brokers have until 10.03.23 to
provide said evidence to the FSA, or risk being sanctioned.
This is a very unusual step taken by the FSA. Of course, strictly
speaking, in order to legally operate in a jurisdiction, one usually requires
to obtain a license there (there might also be other legal possibilities, though,
such as reverse solicitation or 'soft licensing' of various sorts).
However, here the FSA is effectively outsourcing its
supervisory powers to overseas regulators, saying it will only grant a license
(except for those who wish to operate only in SVG) to a firm that has been
previously licensed by a different regulatory authority.
This can be very effective, in the sense that the FSA
understands it cannot regulate the actions of financial institutions in their
operations elsewhere, and it is also aware firms are mis-using its license to
harm investors in those jurisdictions, and therefore wishes to remove from its
shores those specific firms who are interested in an unfair advantage.
However, this seems non-sustainable on a large scale, as it
is doubtful many regulators will follow suit. After all, this means that there
will be very little value to an offshore license. Also, not all regulators are able
to withstand the incentive to provide a lenient regulatory environment in order
to attract investments. And, this is before we even mention the paradox that
might be created, if ALL the regulators in the world (or at least many of them)
will implement a similar criterion…
Watch the recent FMLS22 panel discuss Regulation Roundup: Everything you need to know for 2023.
The Traditional Approach – Tightening Supervision
In December 2022, the FCA tackled the same issue of
cross-border trading. In a quite direct “Dear CEO” letter, the FCA highlighted
problems of bad practices in CFD trading, related among others to firms trading
in the UK via a temporary passporting regime, and made it clear it intends to
prioritise this issue, and expects firms to take clear action on this.
Contrary to the SVG FSA and the AMF, AFM approaches, the
FCA’s approach can be described as a “traditional” – tightening of supervision.
The advantages of this approach are clear; but so are its disadvantages. Among
other things, the FCA can only deal with the matter in its own “backyard”; and
that is, of course, only half the solution.
The Market Already Knows – Regulatory Challenges Are
Solved by Regulatory Technology
One regulator tightens its supervision; others ask to
insource it; another to outsource it. The variety of approaches is wide, and it
won’t come as too big of a surprise if a regulator would even choose to
ban electronic trading in their jurisdiction altogether (drastic as it may
sound). However, we would like to
suggest a better solution, harmonisation through technology.
As any market-maker or participant already knows, regulatory
challenges are solvable or at least are considerably eased by the use of
appropriate technology. Regulatory Technology solutions, or 'RegTech
solutions', have been cutting costs, streamlining processes and shortening
times-to-market for decades now, and are an essential and inseparable part of
the day-to-day practice of compliance, onboarding, reporting etc. teams in financial
institutions.
It makes perfect sense, then, to look for a RegTech solution
for this problem of cross-border trading as well. And, the solution exists, Muinmos’
mPASS™, an automated investor protection module, which automatically
categorises a client, assesses suitability and appropriateness, assigns it with
a risk profile etc., according to the legal systems of both the financial
institution’s domicile AND that of the client.
The implementation of such a system, of course, won’t solve
all the issues concerning cross-border trading. But, it will provide a much
better compliance starting point; can be implemented fast and at a relatively low cost; and is a lot more realistic than expecting all the regulators in the
world to ask for each other’s licenses before granting their own (something
that is also, as stated above, actually paradoxical).
Such is the power of RegTech: it can solve a regulatory
problem with relative ease and at a relatively fast pace, low cost, and to the
benefit of all regulators, firms and investors alike. In the context
discussed here, mPASS™ even presents a unique opportunity to create a unified
legal benchmark, thus eliminating regulatory arbitrage, proving that technology,
very much like trade, has the potential to transcend jurisdictional boundaries.
Remonda Kirketerp-Møller is the CEO/Founder of Muinmos
Remonda Kirketerp-Møller, a qualified solicitor and a renowned expert in RegTech, Fintech and regulatory matters in financial services.
She has held senior executive positions at two highly successful, fast growth global firms, Saxo Bank and CFH Clearing, where she gained first hand experience about the complexities involved in compliance and onboarding.
Remonda founded Danish RegTech company, muinmos ApS in 2012 after spotting a gap in the market to use technology to automate highly complex legal and regulatory challenges in financial services, specifically in client onboarding.
With Remonda at the helm, Muinmos has won multiple awards for its innovative automated. AI-based onboarding solution and has been selected for the prestigious RegTech 100 for the last five consecutive years.
Remonda is also co-author of ‘The RegTech Book’ , published by Wiley in Summer 2019.
FXBO Adds IDWise KYC And AML Tools To Broker CRM Stack
Featured Videos
Buy, Build or Both? Trading Tech for Brokers, Banks & Beyond
Buy, Build or Both? Trading Tech for Brokers, Banks & Beyond
Buy, Build or Both? Trading Tech for Brokers, Banks & Beyond
Buy, Build or Both? Trading Tech for Brokers, Banks & Beyond
For every feature and product, someone has to decide: build it in-house or buy from a vendor. In Singapore and across APAC, local banks and global players face the same question with very different constraints.
This session gathers heads of technology and e-trading to compare how client demand and cost structures shape their choices, and how long it actually takes to ship in each.
Attendees will walk away with:
First-hand view of how client feedback informs decision-making across different market participants.
Understanding pain points and benefits of working with 3rd party integrations at scale.
Insight into products and innovation banks’ retail and trading heads will look for in 2026.
For every feature and product, someone has to decide: build it in-house or buy from a vendor. In Singapore and across APAC, local banks and global players face the same question with very different constraints.
This session gathers heads of technology and e-trading to compare how client demand and cost structures shape their choices, and how long it actually takes to ship in each.
Attendees will walk away with:
First-hand view of how client feedback informs decision-making across different market participants.
Understanding pain points and benefits of working with 3rd party integrations at scale.
Insight into products and innovation banks’ retail and trading heads will look for in 2026.
For every feature and product, someone has to decide: build it in-house or buy from a vendor. In Singapore and across APAC, local banks and global players face the same question with very different constraints.
This session gathers heads of technology and e-trading to compare how client demand and cost structures shape their choices, and how long it actually takes to ship in each.
Attendees will walk away with:
First-hand view of how client feedback informs decision-making across different market participants.
Understanding pain points and benefits of working with 3rd party integrations at scale.
Insight into products and innovation banks’ retail and trading heads will look for in 2026.
For every feature and product, someone has to decide: build it in-house or buy from a vendor. In Singapore and across APAC, local banks and global players face the same question with very different constraints.
This session gathers heads of technology and e-trading to compare how client demand and cost structures shape their choices, and how long it actually takes to ship in each.
Attendees will walk away with:
First-hand view of how client feedback informs decision-making across different market participants.
Understanding pain points and benefits of working with 3rd party integrations at scale.
Insight into products and innovation banks’ retail and trading heads will look for in 2026.
Regulation Roundup: Setup, Compliance, and Hidden Costs of Entry
Regulation Roundup: Setup, Compliance, and Hidden Costs of Entry
Regulation Roundup: Setup, Compliance, and Hidden Costs of Entry
Regulation Roundup: Setup, Compliance, and Hidden Costs of Entry
Regulation Roundup: Setup, Compliance, and Hidden Costs of Entry
Regulation Roundup: Setup, Compliance, and Hidden Costs of Entry
As Singapore's capital-intensive requirements leave only a few retail brokers active in the city-state, there are many opportunities to be made in and around.
This session gathers regulators, advisors, and operators who have set up across multiple APAC jurisdictions to break down figures, what's working, what's breaking, and what's next.
Attendees will walk away with:
Survey of capital thresholds and other requirements across regions in APAC
Nuanced understanding of Singapore's role in the retail trading space
Glimpse into parallel developments in digital assets and RWA
As Singapore's capital-intensive requirements leave only a few retail brokers active in the city-state, there are many opportunities to be made in and around.
This session gathers regulators, advisors, and operators who have set up across multiple APAC jurisdictions to break down figures, what's working, what's breaking, and what's next.
Attendees will walk away with:
Survey of capital thresholds and other requirements across regions in APAC
Nuanced understanding of Singapore's role in the retail trading space
Glimpse into parallel developments in digital assets and RWA
As Singapore's capital-intensive requirements leave only a few retail brokers active in the city-state, there are many opportunities to be made in and around.
This session gathers regulators, advisors, and operators who have set up across multiple APAC jurisdictions to break down figures, what's working, what's breaking, and what's next.
Attendees will walk away with:
Survey of capital thresholds and other requirements across regions in APAC
Nuanced understanding of Singapore's role in the retail trading space
Glimpse into parallel developments in digital assets and RWA
As Singapore's capital-intensive requirements leave only a few retail brokers active in the city-state, there are many opportunities to be made in and around.
This session gathers regulators, advisors, and operators who have set up across multiple APAC jurisdictions to break down figures, what's working, what's breaking, and what's next.
Attendees will walk away with:
Survey of capital thresholds and other requirements across regions in APAC
Nuanced understanding of Singapore's role in the retail trading space
Glimpse into parallel developments in digital assets and RWA
As Singapore's capital-intensive requirements leave only a few retail brokers active in the city-state, there are many opportunities to be made in and around.
This session gathers regulators, advisors, and operators who have set up across multiple APAC jurisdictions to break down figures, what's working, what's breaking, and what's next.
Attendees will walk away with:
Survey of capital thresholds and other requirements across regions in APAC
Nuanced understanding of Singapore's role in the retail trading space
Glimpse into parallel developments in digital assets and RWA
As Singapore's capital-intensive requirements leave only a few retail brokers active in the city-state, there are many opportunities to be made in and around.
This session gathers regulators, advisors, and operators who have set up across multiple APAC jurisdictions to break down figures, what's working, what's breaking, and what's next.
Attendees will walk away with:
Survey of capital thresholds and other requirements across regions in APAC
Nuanced understanding of Singapore's role in the retail trading space
Glimpse into parallel developments in digital assets and RWA
Rails for Growth: 'Payments as Infrastructure' for Financial Superapps
Rails for Growth: 'Payments as Infrastructure' for Financial Superapps
Rails for Growth: 'Payments as Infrastructure' for Financial Superapps
Rails for Growth: 'Payments as Infrastructure' for Financial Superapps
Rails for Growth: 'Payments as Infrastructure' for Financial Superapps
Rails for Growth: 'Payments as Infrastructure' for Financial Superapps
For fintechs who try to capture the retail investment crowd, payments can be a game-changer from user experience to back-office plumbing.
This session brings together builders from across the payment ecosystem to examine how new rails are altering the way capital moves in APAC and beyond.
Attendees will walk away with:
A clear view of how stablecoins, on-chain settlement, and tokenised money are being used in live institutional workflows today
Understanding of what MAS initiatives like Project Orchid and Project Bloom signal for the future of digital money in Singapore's capital markets
Insight into how mobile-first fund platforms and digital distribution channels are pulling payment infrastructure closer to the point of investment
Perspective on the compliance and custody challenges firms face when payments, trading, and settlement converge on the same rails
For fintechs who try to capture the retail investment crowd, payments can be a game-changer from user experience to back-office plumbing.
This session brings together builders from across the payment ecosystem to examine how new rails are altering the way capital moves in APAC and beyond.
Attendees will walk away with:
A clear view of how stablecoins, on-chain settlement, and tokenised money are being used in live institutional workflows today
Understanding of what MAS initiatives like Project Orchid and Project Bloom signal for the future of digital money in Singapore's capital markets
Insight into how mobile-first fund platforms and digital distribution channels are pulling payment infrastructure closer to the point of investment
Perspective on the compliance and custody challenges firms face when payments, trading, and settlement converge on the same rails
For fintechs who try to capture the retail investment crowd, payments can be a game-changer from user experience to back-office plumbing.
This session brings together builders from across the payment ecosystem to examine how new rails are altering the way capital moves in APAC and beyond.
Attendees will walk away with:
A clear view of how stablecoins, on-chain settlement, and tokenised money are being used in live institutional workflows today
Understanding of what MAS initiatives like Project Orchid and Project Bloom signal for the future of digital money in Singapore's capital markets
Insight into how mobile-first fund platforms and digital distribution channels are pulling payment infrastructure closer to the point of investment
Perspective on the compliance and custody challenges firms face when payments, trading, and settlement converge on the same rails
For fintechs who try to capture the retail investment crowd, payments can be a game-changer from user experience to back-office plumbing.
This session brings together builders from across the payment ecosystem to examine how new rails are altering the way capital moves in APAC and beyond.
Attendees will walk away with:
A clear view of how stablecoins, on-chain settlement, and tokenised money are being used in live institutional workflows today
Understanding of what MAS initiatives like Project Orchid and Project Bloom signal for the future of digital money in Singapore's capital markets
Insight into how mobile-first fund platforms and digital distribution channels are pulling payment infrastructure closer to the point of investment
Perspective on the compliance and custody challenges firms face when payments, trading, and settlement converge on the same rails
For fintechs who try to capture the retail investment crowd, payments can be a game-changer from user experience to back-office plumbing.
This session brings together builders from across the payment ecosystem to examine how new rails are altering the way capital moves in APAC and beyond.
Attendees will walk away with:
A clear view of how stablecoins, on-chain settlement, and tokenised money are being used in live institutional workflows today
Understanding of what MAS initiatives like Project Orchid and Project Bloom signal for the future of digital money in Singapore's capital markets
Insight into how mobile-first fund platforms and digital distribution channels are pulling payment infrastructure closer to the point of investment
Perspective on the compliance and custody challenges firms face when payments, trading, and settlement converge on the same rails
For fintechs who try to capture the retail investment crowd, payments can be a game-changer from user experience to back-office plumbing.
This session brings together builders from across the payment ecosystem to examine how new rails are altering the way capital moves in APAC and beyond.
Attendees will walk away with:
A clear view of how stablecoins, on-chain settlement, and tokenised money are being used in live institutional workflows today
Understanding of what MAS initiatives like Project Orchid and Project Bloom signal for the future of digital money in Singapore's capital markets
Insight into how mobile-first fund platforms and digital distribution channels are pulling payment infrastructure closer to the point of investment
Perspective on the compliance and custody challenges firms face when payments, trading, and settlement converge on the same rails
From Rewards to Retention: The 5 Loyalty Program Mistakes Brokers Need To Avoid (Case Study)
From Rewards to Retention: The 5 Loyalty Program Mistakes Brokers Need To Avoid (Case Study)
From Rewards to Retention: The 5 Loyalty Program Mistakes Brokers Need To Avoid (Case Study)
From Rewards to Retention: The 5 Loyalty Program Mistakes Brokers Need To Avoid (Case Study)
From Rewards to Retention: The 5 Loyalty Program Mistakes Brokers Need To Avoid (Case Study)
From Rewards to Retention: The 5 Loyalty Program Mistakes Brokers Need To Avoid (Case Study)
Acquisition is getting more expensive. Most brokers already know that. The harder question is what happens after the client funds the account.
This session looks at how broker loyalty programmes are moving from “nice-to-have rewards” into a serious retention layer inside the client portal.
In this session, Desmond Leong, CEO of Returning.AI, will break down the practical mechanics behind high-performing broker loyalty programmes: what to reward, what not to reward, how onshore and offshore entities need different incentive structures, what belongs in the rewards store, and how brokers can recycle reward budgets back into trading value instead of letting them disappear as pure cost.
The talk will cover common mistakes brokers make when launching loyalty programmes, including copying retail-style rewards, ignoring jurisdictional constraints, over-relying on bonuses, failing to connect rewards to lifecycle stages, and measuring vanity engagement instead of retention, LTV, CAC payback, deposits, and active trading behaviour.
Attendees will leave with a clear do-and-don’t framework they can use to pressure-test their own loyalty strategy.
Why loyalty is no longer a “nice-to-have” marketing feature for brokers
The building blocks of any loyalty program and what they mean: points, tiers, missions, stores, leaderboards, boosters, and cashback-style mechanics
Understanding of how key regulators read loyalty incentives and where the compliance lines are
What should go in the rewards store, and what quietly destroys ROI
How trading credits, rebates, VIP perks, education, and service benefits can recycle value back into the brokerage
The 5 mistakes brokers should avoid when building or buying a loyalty programme
Real figures from a live deployment: what moved in daily activity, tier progression, and trader spend
Acquisition is getting more expensive. Most brokers already know that. The harder question is what happens after the client funds the account.
This session looks at how broker loyalty programmes are moving from “nice-to-have rewards” into a serious retention layer inside the client portal.
In this session, Desmond Leong, CEO of Returning.AI, will break down the practical mechanics behind high-performing broker loyalty programmes: what to reward, what not to reward, how onshore and offshore entities need different incentive structures, what belongs in the rewards store, and how brokers can recycle reward budgets back into trading value instead of letting them disappear as pure cost.
The talk will cover common mistakes brokers make when launching loyalty programmes, including copying retail-style rewards, ignoring jurisdictional constraints, over-relying on bonuses, failing to connect rewards to lifecycle stages, and measuring vanity engagement instead of retention, LTV, CAC payback, deposits, and active trading behaviour.
Attendees will leave with a clear do-and-don’t framework they can use to pressure-test their own loyalty strategy.
Why loyalty is no longer a “nice-to-have” marketing feature for brokers
The building blocks of any loyalty program and what they mean: points, tiers, missions, stores, leaderboards, boosters, and cashback-style mechanics
Understanding of how key regulators read loyalty incentives and where the compliance lines are
What should go in the rewards store, and what quietly destroys ROI
How trading credits, rebates, VIP perks, education, and service benefits can recycle value back into the brokerage
The 5 mistakes brokers should avoid when building or buying a loyalty programme
Real figures from a live deployment: what moved in daily activity, tier progression, and trader spend
Acquisition is getting more expensive. Most brokers already know that. The harder question is what happens after the client funds the account.
This session looks at how broker loyalty programmes are moving from “nice-to-have rewards” into a serious retention layer inside the client portal.
In this session, Desmond Leong, CEO of Returning.AI, will break down the practical mechanics behind high-performing broker loyalty programmes: what to reward, what not to reward, how onshore and offshore entities need different incentive structures, what belongs in the rewards store, and how brokers can recycle reward budgets back into trading value instead of letting them disappear as pure cost.
The talk will cover common mistakes brokers make when launching loyalty programmes, including copying retail-style rewards, ignoring jurisdictional constraints, over-relying on bonuses, failing to connect rewards to lifecycle stages, and measuring vanity engagement instead of retention, LTV, CAC payback, deposits, and active trading behaviour.
Attendees will leave with a clear do-and-don’t framework they can use to pressure-test their own loyalty strategy.
Why loyalty is no longer a “nice-to-have” marketing feature for brokers
The building blocks of any loyalty program and what they mean: points, tiers, missions, stores, leaderboards, boosters, and cashback-style mechanics
Understanding of how key regulators read loyalty incentives and where the compliance lines are
What should go in the rewards store, and what quietly destroys ROI
How trading credits, rebates, VIP perks, education, and service benefits can recycle value back into the brokerage
The 5 mistakes brokers should avoid when building or buying a loyalty programme
Real figures from a live deployment: what moved in daily activity, tier progression, and trader spend
Acquisition is getting more expensive. Most brokers already know that. The harder question is what happens after the client funds the account.
This session looks at how broker loyalty programmes are moving from “nice-to-have rewards” into a serious retention layer inside the client portal.
In this session, Desmond Leong, CEO of Returning.AI, will break down the practical mechanics behind high-performing broker loyalty programmes: what to reward, what not to reward, how onshore and offshore entities need different incentive structures, what belongs in the rewards store, and how brokers can recycle reward budgets back into trading value instead of letting them disappear as pure cost.
The talk will cover common mistakes brokers make when launching loyalty programmes, including copying retail-style rewards, ignoring jurisdictional constraints, over-relying on bonuses, failing to connect rewards to lifecycle stages, and measuring vanity engagement instead of retention, LTV, CAC payback, deposits, and active trading behaviour.
Attendees will leave with a clear do-and-don’t framework they can use to pressure-test their own loyalty strategy.
Why loyalty is no longer a “nice-to-have” marketing feature for brokers
The building blocks of any loyalty program and what they mean: points, tiers, missions, stores, leaderboards, boosters, and cashback-style mechanics
Understanding of how key regulators read loyalty incentives and where the compliance lines are
What should go in the rewards store, and what quietly destroys ROI
How trading credits, rebates, VIP perks, education, and service benefits can recycle value back into the brokerage
The 5 mistakes brokers should avoid when building or buying a loyalty programme
Real figures from a live deployment: what moved in daily activity, tier progression, and trader spend
Acquisition is getting more expensive. Most brokers already know that. The harder question is what happens after the client funds the account.
This session looks at how broker loyalty programmes are moving from “nice-to-have rewards” into a serious retention layer inside the client portal.
In this session, Desmond Leong, CEO of Returning.AI, will break down the practical mechanics behind high-performing broker loyalty programmes: what to reward, what not to reward, how onshore and offshore entities need different incentive structures, what belongs in the rewards store, and how brokers can recycle reward budgets back into trading value instead of letting them disappear as pure cost.
The talk will cover common mistakes brokers make when launching loyalty programmes, including copying retail-style rewards, ignoring jurisdictional constraints, over-relying on bonuses, failing to connect rewards to lifecycle stages, and measuring vanity engagement instead of retention, LTV, CAC payback, deposits, and active trading behaviour.
Attendees will leave with a clear do-and-don’t framework they can use to pressure-test their own loyalty strategy.
Why loyalty is no longer a “nice-to-have” marketing feature for brokers
The building blocks of any loyalty program and what they mean: points, tiers, missions, stores, leaderboards, boosters, and cashback-style mechanics
Understanding of how key regulators read loyalty incentives and where the compliance lines are
What should go in the rewards store, and what quietly destroys ROI
How trading credits, rebates, VIP perks, education, and service benefits can recycle value back into the brokerage
The 5 mistakes brokers should avoid when building or buying a loyalty programme
Real figures from a live deployment: what moved in daily activity, tier progression, and trader spend
Acquisition is getting more expensive. Most brokers already know that. The harder question is what happens after the client funds the account.
This session looks at how broker loyalty programmes are moving from “nice-to-have rewards” into a serious retention layer inside the client portal.
In this session, Desmond Leong, CEO of Returning.AI, will break down the practical mechanics behind high-performing broker loyalty programmes: what to reward, what not to reward, how onshore and offshore entities need different incentive structures, what belongs in the rewards store, and how brokers can recycle reward budgets back into trading value instead of letting them disappear as pure cost.
The talk will cover common mistakes brokers make when launching loyalty programmes, including copying retail-style rewards, ignoring jurisdictional constraints, over-relying on bonuses, failing to connect rewards to lifecycle stages, and measuring vanity engagement instead of retention, LTV, CAC payback, deposits, and active trading behaviour.
Attendees will leave with a clear do-and-don’t framework they can use to pressure-test their own loyalty strategy.
Why loyalty is no longer a “nice-to-have” marketing feature for brokers
The building blocks of any loyalty program and what they mean: points, tiers, missions, stores, leaderboards, boosters, and cashback-style mechanics
Understanding of how key regulators read loyalty incentives and where the compliance lines are
What should go in the rewards store, and what quietly destroys ROI
How trading credits, rebates, VIP perks, education, and service benefits can recycle value back into the brokerage
The 5 mistakes brokers should avoid when building or buying a loyalty programme
Real figures from a live deployment: what moved in daily activity, tier progression, and trader spend
Stablecoins from Experimentation to Implementation
Stablecoins from Experimentation to Implementation
Stablecoins from Experimentation to Implementation
Stablecoins from Experimentation to Implementation
Stablecoins from Experimentation to Implementation
Stablecoins from Experimentation to Implementation
With over $300 billion in stablecoins now in circulation and APAC regulators moving from frameworks to enforcement, the conversation has shifted.
Held in partnership with 8Circle, this session brings together the builders of new payment rails and the institutions putting them to work.
Attendees will walk away with:
A clear view of which stablecoin use cases have cleared proof of concept and are now operating at scale in APAC
Understanding of what the MAS Payment Services Act and Hong Kong's fiat stablecoin licensing regime mean for brokers and payment providers in practice
Insight into the infrastructure gaps firms most commonly underestimate before going live
Perspective on where the next wave of adoption is heading and what existing systems need to accommodate
With over $300 billion in stablecoins now in circulation and APAC regulators moving from frameworks to enforcement, the conversation has shifted.
Held in partnership with 8Circle, this session brings together the builders of new payment rails and the institutions putting them to work.
Attendees will walk away with:
A clear view of which stablecoin use cases have cleared proof of concept and are now operating at scale in APAC
Understanding of what the MAS Payment Services Act and Hong Kong's fiat stablecoin licensing regime mean for brokers and payment providers in practice
Insight into the infrastructure gaps firms most commonly underestimate before going live
Perspective on where the next wave of adoption is heading and what existing systems need to accommodate
With over $300 billion in stablecoins now in circulation and APAC regulators moving from frameworks to enforcement, the conversation has shifted.
Held in partnership with 8Circle, this session brings together the builders of new payment rails and the institutions putting them to work.
Attendees will walk away with:
A clear view of which stablecoin use cases have cleared proof of concept and are now operating at scale in APAC
Understanding of what the MAS Payment Services Act and Hong Kong's fiat stablecoin licensing regime mean for brokers and payment providers in practice
Insight into the infrastructure gaps firms most commonly underestimate before going live
Perspective on where the next wave of adoption is heading and what existing systems need to accommodate
With over $300 billion in stablecoins now in circulation and APAC regulators moving from frameworks to enforcement, the conversation has shifted.
Held in partnership with 8Circle, this session brings together the builders of new payment rails and the institutions putting them to work.
Attendees will walk away with:
A clear view of which stablecoin use cases have cleared proof of concept and are now operating at scale in APAC
Understanding of what the MAS Payment Services Act and Hong Kong's fiat stablecoin licensing regime mean for brokers and payment providers in practice
Insight into the infrastructure gaps firms most commonly underestimate before going live
Perspective on where the next wave of adoption is heading and what existing systems need to accommodate
With over $300 billion in stablecoins now in circulation and APAC regulators moving from frameworks to enforcement, the conversation has shifted.
Held in partnership with 8Circle, this session brings together the builders of new payment rails and the institutions putting them to work.
Attendees will walk away with:
A clear view of which stablecoin use cases have cleared proof of concept and are now operating at scale in APAC
Understanding of what the MAS Payment Services Act and Hong Kong's fiat stablecoin licensing regime mean for brokers and payment providers in practice
Insight into the infrastructure gaps firms most commonly underestimate before going live
Perspective on where the next wave of adoption is heading and what existing systems need to accommodate
With over $300 billion in stablecoins now in circulation and APAC regulators moving from frameworks to enforcement, the conversation has shifted.
Held in partnership with 8Circle, this session brings together the builders of new payment rails and the institutions putting them to work.
Attendees will walk away with:
A clear view of which stablecoin use cases have cleared proof of concept and are now operating at scale in APAC
Understanding of what the MAS Payment Services Act and Hong Kong's fiat stablecoin licensing regime mean for brokers and payment providers in practice
Insight into the infrastructure gaps firms most commonly underestimate before going live
Perspective on where the next wave of adoption is heading and what existing systems need to accommodate