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CME Group Faces Data Centre-Related Outage: FX, Commodities Price Update Stop

Friday, 28/11/2025 | 06:40 GMT by Arnab Shome
  • The derivatives venue operator said that the outage is happening “due to a cooling issue in CyrusOne data centres.”
  • Prices were not updating on the EBS foreign exchange platform.
CME Group

The platforms operated by the US derivatives market giant CME Group have halted trading “due to a cooling issue in CyrusOne data centres.” The outage affected its popular currency platform and futures markets spanning foreign exchange, commodities, Treasuries and stocks.

“Our markets are currently halted,” CME noted in a statement. “Support is working to resolve the issue in the near term and will advise clients of pre-open details as soon as they are available.”

Headquartered in Dallas, Texas, CyrusOne operates more than 55 data centres, which are located in the US, Europe and Japan. The company has yet to issue an official statement on the cooling issue. It is also unclear which of its data centres are affected.

Key Market Prices Stall

CME operates one of the major derivatives trading venues, and prices on its platforms also act as benchmarks in markets from stocks to commodities.

Although it remains unclear about the total number of products that were affected, Reuters pointed out that prices for West Texas Intermediate crude, Treasury futures, S&P 500 futures, palm oil and gold were not updating.

Furthermore, prices were not updating on the EBS foreign exchange platform, which is heavily used for major currency pairs such as euro/dollar and dollar/yen.

The outage today (Friday) during the Asian business hours happened after the Thanksgiving holidays, when the demand in the markets is usually low.

Tech Outages Impacting Brokers

Meanwhile, another recent three-hour-long outage of Cloudflare directly affected many forex and contracts for difference (CFD) brokers, with many websites showing the classic “Internal server error.”

Although none of the brokers publicly discussed their losses, FinanceMagnates.com estimated that the outage may have cost them an average of $1.58 billion in trading volume, which can be correlated as almost 1 per cent of their monthly trading revenue.

Other past similar outages happened due to AWS issues, which also impacted the operations of many brokers and exchanges.

The platforms operated by the US derivatives market giant CME Group have halted trading “due to a cooling issue in CyrusOne data centres.” The outage affected its popular currency platform and futures markets spanning foreign exchange, commodities, Treasuries and stocks.

“Our markets are currently halted,” CME noted in a statement. “Support is working to resolve the issue in the near term and will advise clients of pre-open details as soon as they are available.”

Headquartered in Dallas, Texas, CyrusOne operates more than 55 data centres, which are located in the US, Europe and Japan. The company has yet to issue an official statement on the cooling issue. It is also unclear which of its data centres are affected.

Key Market Prices Stall

CME operates one of the major derivatives trading venues, and prices on its platforms also act as benchmarks in markets from stocks to commodities.

Although it remains unclear about the total number of products that were affected, Reuters pointed out that prices for West Texas Intermediate crude, Treasury futures, S&P 500 futures, palm oil and gold were not updating.

Furthermore, prices were not updating on the EBS foreign exchange platform, which is heavily used for major currency pairs such as euro/dollar and dollar/yen.

The outage today (Friday) during the Asian business hours happened after the Thanksgiving holidays, when the demand in the markets is usually low.

Tech Outages Impacting Brokers

Meanwhile, another recent three-hour-long outage of Cloudflare directly affected many forex and contracts for difference (CFD) brokers, with many websites showing the classic “Internal server error.”

Although none of the brokers publicly discussed their losses, FinanceMagnates.com estimated that the outage may have cost them an average of $1.58 billion in trading volume, which can be correlated as almost 1 per cent of their monthly trading revenue.

Other past similar outages happened due to AWS issues, which also impacted the operations of many brokers and exchanges.

Topics
CME Group
About the Author: Arnab Shome
Arnab Shome
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About the Author: Arnab Shome
Arnab is an electronics engineer-turned-financial editor. He entered the industry covering the cryptocurrency market for Finance Magnates and later expanded his reach to forex as well. He is passionate about the changing regulatory landscape on financial markets and keenly follows the disruptions in the industry with new-age technologies.
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    Much like their traders in the market, brokers must diversify to manage risk and stay resilient. But that can get costly, clunky, and lengthy. This candid panel brings together builders across the trading infrastructure space to uncover the shifting dynamics behind tools, interfaces, and full-stack ambitions. Attendees will hear: -Why platform dependency has become one of the most overlooked risks in the trading business? -Buy vs. build: What do hybrid models look like, and why are industry graveyards filled with failed ‘killer apps’? -How AI is already changing execution, risk, and reporting—and what’s next? -Which features, assets, and tools gain the most traction, and where brokers should look for tech-driven retention? Speakers: -Stephen Miles, Chief Revenue Officer at FYNXT -John Morris, Co-Founder at FXBlue -Matthew Smith, Group Chair & CEO at EC Markets -Tom Higgins, Founder & CEO at Gold-i -Gil Ben Hur, Founder at 5% Group #fmls #fmls25 #fmevents #Brokers #Trading #Fintech #FintechInnovation #TradingTechnology #Innovation Connect with us at: 🔗 LinkedIn: / financemagnates-events 👍 Facebook: / financemagnatesevents 📸 Instagram: / fmevents_official 🐦 Twitter: / f_m_events 🎥 TikTok: / fmevents_official
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