Update: Dukascopy Trading Platform Recovers, Website Remains Offline
The Swiss broker's website and trading platforms have gone offline minutes before Federal Reserve Chair Janet Yellen speaks
Swiss Dukascopy Bank servers appear to be offline as the outage affects the real and demo platforms as well as the company’s website. There is no official information about the reasons for the outage yet, but multiple sources close to Finance Magnates are confirming that they have no access to their trading accounts.
With Janet Yellen speaking in about 10 minutes, the timing of this outage is quite unfortunate for traders with open positions during a rather volatile day for the currency markets.
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Finance Magnates will update our readers with more information as the situation unfolds.
Official information follows for clients who want to close positions:
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Email support: info@dukascopy.com
Main phone: +41 (0) 22 799 48 88 or +41 (0) 22 799 48 44
Fax: +41 (0) 22 799 48 80
Trading desk email: RM@dukascopy.com
Trading desk phone: +41 (0) 22 799 48 38 or +41 (0) 22 799 48 48
A Skype link is available at the Dukascopy site: http://www.dukascopy.com/swiss/engli…ct/?ibref=1062
According to the first tweets submitted about the matter, the outage occurred sometime around 10 minutes before 1 PM GMT.
Great, Alpari go bust on me and now I can’t access my Dukascopy account, what is happening 🙁
— Fx whitebelt (@whitebelt4ever) May 6, 2015
UPDATE: The live trading platform of Dukascopy is now back up and running. For the time being there has been no information about the website’s functionality, but it appears offline.
BY the way, you should add labels to the windows above, so people know that the name and the mail address go there. Otherwise we keep on repeating our comments.
The question with an event like this will always be if this a fundamental health issue with the broker, as this happens before a news event.
I seem to have similar problems with another broker, luckily I only use this broker to play around and teach my wife lol
BY the way, you should add labels to the windows above, so people know that the name and the mail address go there. Otherwise we keep on repeating our comments.
The question with an event like this will always be if this a fundamental health issue with the broker, as this happens before a news event.
I seem to have similar problems with another broker, luckily I only use this broker to play around and teach my wife lol
Profiforex also went down for 30 minutes live and demo but they are back now it could be related to breakers tripping after this morning Swiss flash crash
Profiforex also went down for 30 minutes live and demo but they are back now it could be related to breakers tripping after this morning Swiss flash crash
As you my know today starting from 12:31 GMT to 13:44 GMT Dukascopy servers were down due to DDOS attack.
DDOS attack was successfully mitigated and it is expected that it will not happen again. Protection measures have been implemented, including enabling third party services specializing on such kind of threats.
Daniel Egorov, Dukascopy Bank SA
As you my know today starting from 12:31 GMT to 13:44 GMT Dukascopy servers were down due to DDOS attack.
DDOS attack was successfully mitigated and it is expected that it will not happen again. Protection measures have been implemented, including enabling third party services specializing on such kind of threats.
Daniel Egorov, Dukascopy Bank SA