Trading 212 Reverses Interface Redesign After Users Warn They'll Switch Brokers: "It's Like You're Intentionally Trying To Anger Us"

Monday, 29/12/2025 | 11:05 GMT by Damian Chmiel
  • The UK trading company changes course on its interface overhaul after hundreds of complaints about the bubble design and hidden information.
  • The company has promised a January rollback amid reports that traders are threatening to switch platforms due to usability concerns.
Trading 212 (shutterstock)

Trading 212 will reverse its controversial portfolio redesign next month after users flooded the company's forums and social media with complaints about the new interface, marking a rare retreat for the UK-based broker.

Trading 212 Scraps Portfolio Redesign After User Revolt

The company rolled out the redesign around mid-December, introducing a bubble-style layout that sparked immediate backlash from retail investors who said the changes buried critical information and made the app harder to navigate. Within 10 days, Trading 212 announced it would restore the previous version.

"We appreciate your feedback on the portfolio redesign and understand the concerns it raised," KrisG, a Trading 212 representative, wrote in the company's community forum on December 24. "Based on what we've heard, we'll be rolling out an update in January that brings back the previous layout."

Source: Trading 212
Source: Trading 212

Reddit user Vendor_BBMC posted a screenshot from the mobile app showing what the “Portfolio” tab looks like after the changes. Unfortunately, FinanceMagnates.com did not find a screenshot of the earlier version for comparison.

Source: Reddit
Source: Reddit

In the meantime, the company’s former COO launched a fractional shares and commission-free trading app for retail traders, combining Investing.one and MyInsider.app.

Bubble Design Drew Fire Over Screen Space

The new design replaced a straightforward list view with rounded cards and pull-up menus that users said wasted screen space and required extra taps to access basic information. Portfolio holdings were hidden behind a search bar instead of appearing immediately when users opened the app.

"Why is information split into multiple bubble-style windows?" wrote user Minmax77 on December 14 in a post that received 65 likes. "The borders, padding, and background gaps take up more room than the actual content. Instead of a clean, compact layout, everything is spread out into small 'islands' of information surrounded by empty space."

Source: Trading 212
Source: Trading 212

Users singled out specific functionality losses. The portfolio value graph removed axis numbers, pending orders no longer showed cash allocation amounts, and the interface stopped respecting user color theme preferences. One user created an account solely to complain, choosing the username "IHateTheNewLayout."

"The app feels completely unserious. Who creates charts without a Y-axis?" wrote user NakamuraRTS on December 16. "People are using your app to deploy their life savings. Do better in 2026."

Traders Threaten Platform Switch

Multiple users said the changes prompted them to explore rival brokers, a threat that appears to have caught Trading 212's attention. The complaints spread beyond the company's official forum to Reddit and app store reviews, where users coordinated negative feedback campaigns.

"This new designe is terrible. It is really dealbreaker for me and Iam thinking about switching to another broker," user Anibohovi wrote on December 15.

User Vladel captured the frustration on December 17, writing: "Honestly I can't imagine anyone thinking this was a good idea. Why are 212 intentionally making it harder to find information? Now going from home to portfolio I can't now instantly see all the information I could before, why would you do that?? It's like you're intentionally trying to anger your users."

Another user who goes by mbaat said Trading 212 support initially dismissed the concerns. "I have contacted support yesterday and they said that this was a business decision and that there are no plans of reverting the changes," mbaat wrote on December 18. Days later, the company announced the reversal.

Company Acknowledges Design Missteps

Trading 212 team members began responding to complaints on December 16, acknowledging the problems.

"We're actively reviewing all the feedback we've received and have already identified a few areas that need improvement based on your comments," wrote Bogi.H, another company representative.

By December 19, the company pushed minor fixes, including restoring the ability to tap pending orders to open instrument pages. But the changes didn't satisfy users demanding a complete rollback.

The reversal announcement on December 24 drew relief from most users, though some defended the modern aesthetic. User saifali argued Trading 212 should offer both layouts. calling them "Modern" and "Legacy" versions - to allow continued innovation while preserving user choice.

"There will always be a group of people who will not like the new design, that's just how it is, but design evolves and so does the taste of people," saifali wrote on December 25.

Pattern Of Interface Complaints

The December redesign wasn't Trading 212's first brush with user interface backlash. Earlier in 2025, the company made changes to its home screen that moved watchlists into pull-up tabs, drawing similar complaints about reduced functionality.

Several users called for Trading 212 to establish a beta testing program with community members before rolling out major interface changes.

"Push out changes first to a beta branch with limited participation and collect feedback, make the necessary improvements before rolling this out to everyone," user cosmic90 suggested on December 17.

Trading 212 hasn't specified exactly when in January the rollback will occur or whether it will implement user testing for future updates.

Trading 212 will reverse its controversial portfolio redesign next month after users flooded the company's forums and social media with complaints about the new interface, marking a rare retreat for the UK-based broker.

Trading 212 Scraps Portfolio Redesign After User Revolt

The company rolled out the redesign around mid-December, introducing a bubble-style layout that sparked immediate backlash from retail investors who said the changes buried critical information and made the app harder to navigate. Within 10 days, Trading 212 announced it would restore the previous version.

"We appreciate your feedback on the portfolio redesign and understand the concerns it raised," KrisG, a Trading 212 representative, wrote in the company's community forum on December 24. "Based on what we've heard, we'll be rolling out an update in January that brings back the previous layout."

Source: Trading 212
Source: Trading 212

Reddit user Vendor_BBMC posted a screenshot from the mobile app showing what the “Portfolio” tab looks like after the changes. Unfortunately, FinanceMagnates.com did not find a screenshot of the earlier version for comparison.

Source: Reddit
Source: Reddit

In the meantime, the company’s former COO launched a fractional shares and commission-free trading app for retail traders, combining Investing.one and MyInsider.app.

Bubble Design Drew Fire Over Screen Space

The new design replaced a straightforward list view with rounded cards and pull-up menus that users said wasted screen space and required extra taps to access basic information. Portfolio holdings were hidden behind a search bar instead of appearing immediately when users opened the app.

"Why is information split into multiple bubble-style windows?" wrote user Minmax77 on December 14 in a post that received 65 likes. "The borders, padding, and background gaps take up more room than the actual content. Instead of a clean, compact layout, everything is spread out into small 'islands' of information surrounded by empty space."

Source: Trading 212
Source: Trading 212

Users singled out specific functionality losses. The portfolio value graph removed axis numbers, pending orders no longer showed cash allocation amounts, and the interface stopped respecting user color theme preferences. One user created an account solely to complain, choosing the username "IHateTheNewLayout."

"The app feels completely unserious. Who creates charts without a Y-axis?" wrote user NakamuraRTS on December 16. "People are using your app to deploy their life savings. Do better in 2026."

Traders Threaten Platform Switch

Multiple users said the changes prompted them to explore rival brokers, a threat that appears to have caught Trading 212's attention. The complaints spread beyond the company's official forum to Reddit and app store reviews, where users coordinated negative feedback campaigns.

"This new designe is terrible. It is really dealbreaker for me and Iam thinking about switching to another broker," user Anibohovi wrote on December 15.

User Vladel captured the frustration on December 17, writing: "Honestly I can't imagine anyone thinking this was a good idea. Why are 212 intentionally making it harder to find information? Now going from home to portfolio I can't now instantly see all the information I could before, why would you do that?? It's like you're intentionally trying to anger your users."

Another user who goes by mbaat said Trading 212 support initially dismissed the concerns. "I have contacted support yesterday and they said that this was a business decision and that there are no plans of reverting the changes," mbaat wrote on December 18. Days later, the company announced the reversal.

Company Acknowledges Design Missteps

Trading 212 team members began responding to complaints on December 16, acknowledging the problems.

"We're actively reviewing all the feedback we've received and have already identified a few areas that need improvement based on your comments," wrote Bogi.H, another company representative.

By December 19, the company pushed minor fixes, including restoring the ability to tap pending orders to open instrument pages. But the changes didn't satisfy users demanding a complete rollback.

The reversal announcement on December 24 drew relief from most users, though some defended the modern aesthetic. User saifali argued Trading 212 should offer both layouts. calling them "Modern" and "Legacy" versions - to allow continued innovation while preserving user choice.

"There will always be a group of people who will not like the new design, that's just how it is, but design evolves and so does the taste of people," saifali wrote on December 25.

Pattern Of Interface Complaints

The December redesign wasn't Trading 212's first brush with user interface backlash. Earlier in 2025, the company made changes to its home screen that moved watchlists into pull-up tabs, drawing similar complaints about reduced functionality.

Several users called for Trading 212 to establish a beta testing program with community members before rolling out major interface changes.

"Push out changes first to a beta branch with limited participation and collect feedback, make the necessary improvements before rolling this out to everyone," user cosmic90 suggested on December 17.

Trading 212 hasn't specified exactly when in January the rollback will occur or whether it will implement user testing for future updates.

About the Author: Damian Chmiel
Damian Chmiel
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About the Author: Damian Chmiel
Damian's adventure with financial markets began at the Cracow University of Economics, where he obtained his MA in finance and accounting. Starting from the retail trader perspective, he collaborated with brokerage houses and financial portals in Poland as an independent editor and content manager. His adventure with Finance Magnates began in 2016, where he is working as a business intelligence analyst.
  • 3121 Articles
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