Convergences in A.I. are set to transform the next generation of robo-advisors.
Source: YouTube
What if five years from now robo-advisors are a thing of the past? That would seem counter-intuitive given the current trend and the enthusiasm for it, with technology accelerating as quickly as the many startups competing in FinTech and related verticals, and as the industry for robo-advisors is still in the very early stages of development.
How then, could the future of automated financial advice be further transformed, taking on a different dimension that makes the current approach obsolete?
By 2020, the market for machine learning will reach $40 billion, according to market research firm IDC.
Combine that with the potential for more than 20% of financial services companies to be at risk of losing business to FinTech firms by 2020, according to a recent PricewaterhouseCoopers (PWC) report from earlier this month, and a change in the landscape may be underway, accelerating as approaches to technology cause industries to converge. The next version of robo-advisors could be greatly enhanced compared to their predecessors.
The advantages of robo-advisory generally have been seen as savings costs and using a systematic and non-biased approach. However, the real potential benefit could be leveraging machine-learning to take advantage of tailored investment opportunities, not based on just pre-selected criteria or underlying pre-determined assumptions.
Machines are increasingly able to do cognitive tasks, opening up a much broader set of things that only humans were previously able to do
A.I. will transform finance
The potentially all-encompassing prospects for artificial intelligence appear significant and inevitable. MIT professor Erik Brynjolfsson, speaking at the World Economic Forum (WEF) earlier this year, said that in the future people won't need to know how to program, we'll just talk to computers normally (to write a program), and other natural "new" skills will be more valuable for humans (than their current perceived value) because of how technology will evolve.
While on a panel at Davos, Mr. Brynjolfsson said "Machines are increasingly able to do cognitive tasks, opening up a much broader set of things that only humans were previously able to do," and differentiated between automating tasks - which he called "lazy" - with the more valuable strategy of using machines to add value to human roles.
Source: CB Insights
Convergences in related fields
In terms of why the current approach to robo-advisory could be drastically transformed, the answer may be due to convergences.
The race to advance artificial intelligence is speeding up so that earlier this month in South Korea, Google's AlphaGo beat a human player in a game of 'go', and elsewhere, new approaches to wireless technology are fast underway thanks to a recent military inspired initiative by U.S. Defense Advanced Research Projects Agency (DARPA) which could help find technologies applicable to industries beyond defense, including in finance.
We want to radically accelerate the development of machine-learning technologies and strategies...
DARPA unveiled last week what it called the world’s first collaborative machine-learning competition.
“DARPA Challenges have traditionally rewarded teams that dominate their competitors, but when it comes to making the most of the electromagnetic spectrum, the team that shares most intelligently is going to win,” said SC2 program manager Paul Tilghman of DARPA’s Microsystems Technology Office (MTO), commenting in the agencies press release.
“We want to radically accelerate the development of machine-learning technologies and strategies that will allow on-the-fly sharing of spectrum at machine timescales.”
The below chart of the allocated frequencies shows how new approaches could be applied towards the vast number of applicable industries that communicate and connect wirelessly.
Source: DARPA
Radiowaves might seem like the furthest thing from financial markets, yet observations into the remnant background cosmic microwave radiation from billions of light years away by astrophysicists have inspired algorithmic approaches to identify non-random data from all the random background noise. A similar quantitative approach applies to finding opportunities in big data and financial markets here on planet earth.
Algorithmic trading and even the use of A.I. inspired approaches have been in use in foreign exchange markets for more than a decade already. One of the first non-banks to trade on EBS when it first opened its API was a Cambridge-based company named Financial Labs LLC where a group of scientists developed trading systems using genetically programmed algorithms. This firm was later acquired by Bank of America.
Fintech: old to new
Algorithms have been around in financial markets working behind the scenes for a while now and are nothing new, yet their recent application to the customer-facing side for qualitative purposes has helped take a more quantitative approach to investment advice, based on pre-determined options as seen in robo-advisory offerings.
Many of the large online brokerages in the U.S. including Charles Schwab and Vanguard, among others, have jumped on the robo-advisor bandwagon already, as well as testing out social trading platforms. Fintech startups like Betterment and Wealthfront have picked up vast numbers of customers in a very short period of time thanks to their high-tech approach to financial services.
“FinTech is shifting the paradigm of traditional intermediary roles by making them obsolete."
FinTech innovations will create opportunity and competition, coupled with a changing landscape due to convergences between analytics and A.I. in financial services.
In the aforementioned PwC report, compiled from a survey of nearly 550 respondents, Manoj Kashyap, PwC Global Financial Services FinTech Leader, said: “FinTech is shifting the paradigm of traditional intermediary roles by making them obsolete. While Financial Services organisations have acted as intermediaries in the financial system by providing an invaluable service to clients, their functions are being usurped by new technology-driven business models."
Source: PWC
A.I. versus automated
Currently, the pre-determined options that robo-advisors have to choose from in order to provide clients with relevant choices is exactly where their weakness lies. In other words, robo advisors are only as good as the underlying assumptions programmed into them, and the subsequent related product options available to offer clients.
For example, there could be 10 ETF products that a robot advisor can choose from to build a portfolio for clients, based on 100 client variables, thus resulting in 10,000 possible variations of particular advice scenarios. Furthermore, rules may be implemented to enable automatic portfolio rebalancing based on target weightings or to adjust for a new target holding based on changes in the underlying market drivers.
Even if firms have dynamic assumptions that are correlated to underlying markets or other changing variables that could cause the advice to be adjusted based on changing conditions, this would appear to be a smart engine underlying the robo-advisors, yet the decision-making process behind that engine is still likely to be human-driven.
Silver bullet far away but getting closer
The silver bullet solution to robo-advisors is not a genetically programmed one that can make all its own decisions with minimal primordial configuration, but instead the ability for such technology to be commonplace inside all trading platforms and client mobile apps. This is based on well-defined goals and client objectives, with the aim of increasing the effectiveness of market analysis and accuracy of predictions.
The likes of Amazon, Google, IBM, and Microsoft could be some of the first to branch A.I.into financial markets retail facing platforms, and they already offer numerous A.I related solutions in other industries (i.e. such as recognizing people's faces from photos).
"The relationship between big companies and deep machine intelligence is just starting."
These offerings are still far from mastering financial market predictions or finding the best investment advice to offer, but perhaps not for long. However, the technology likely already exists on a very small scale, such as by high-frequency trading firms or data research companies who use proprietary programs for trading. Therefore, while it may be some time before A.I. driven robo-advisors show up on the retail facing side, they are indeed already here, just in different forms and to a lesser degree.
Diana B. Greene, head of Google Compute Engine, was quoted in a recent WSJ article saying: “The relationship between big companies and deep machine intelligence is just starting", and she added: "just teaching companies how to use A.I. will be a big business."
All about data analytics
Big data and the use of analytics is one of the driving forces behind firms that are incorporating qualitative news with quantitative market data, for example, a company named Kensho can find answers to as many as 65 million question combinations by scanning 90,000 different actions, in order to find meaning.
It's been nearly fifteen years since the early days of algorithmic trading took place via EBS’s API for foreign exchange markets, and retail-driven automated trading already accounts for a significant amount of retail trading volumes.
Yet, the context of what automated means may be further refined to include A.I. driven, and not just a rules-based algorithm.
Because at some point its hard to tell the difference between a highly automated technology and an artificially intelligent one, especially if the technology combines both automation and A.I.
There is a fine line between where one ends and the other one begins.
Artificially intelligent platforms
A.I. isn't the real thing, it's artificially intelligent (pun intended). Its advantages could be nonetheless wide-ranging across all electronic mediums and industries, and likely to invade nearly all digital mediums and household electronics too.
Even after software becomes conscious or aware of itself, there should always be a human element underlying key rules and permissions, otherwise rogue machines could find ways to circumvent rules or manipulate the market - paralleling a flash-crash style event again.
A.I could include more than just complex event processing, neural networks, and genetic programming - we may soon see quantum algorithms coupled with machine learning from the vast amounts of data generated, in order for the programs to identify which markets/instruments have the highest predictability probability over a given time frame, and choosing which strategy to employ to help best meet client's goals. The limitations of efficient market theory may become tested and redefined.
The market is moving towards a future where the complexity of the client-facing side is largely removed - coupled with improvements in UI/UX designs - while on the back-end, legacy systems are replaced with new approaches. Thus, if robo-advisors aid market efficiency this could either hamper or amplify returns, depending on geopolitical and regulatory changes, and how effective A.I. robo-advisors in finance prove to be.
What if five years from now robo-advisors are a thing of the past? That would seem counter-intuitive given the current trend and the enthusiasm for it, with technology accelerating as quickly as the many startups competing in FinTech and related verticals, and as the industry for robo-advisors is still in the very early stages of development.
How then, could the future of automated financial advice be further transformed, taking on a different dimension that makes the current approach obsolete?
By 2020, the market for machine learning will reach $40 billion, according to market research firm IDC.
Combine that with the potential for more than 20% of financial services companies to be at risk of losing business to FinTech firms by 2020, according to a recent PricewaterhouseCoopers (PWC) report from earlier this month, and a change in the landscape may be underway, accelerating as approaches to technology cause industries to converge. The next version of robo-advisors could be greatly enhanced compared to their predecessors.
The advantages of robo-advisory generally have been seen as savings costs and using a systematic and non-biased approach. However, the real potential benefit could be leveraging machine-learning to take advantage of tailored investment opportunities, not based on just pre-selected criteria or underlying pre-determined assumptions.
Machines are increasingly able to do cognitive tasks, opening up a much broader set of things that only humans were previously able to do
A.I. will transform finance
The potentially all-encompassing prospects for artificial intelligence appear significant and inevitable. MIT professor Erik Brynjolfsson, speaking at the World Economic Forum (WEF) earlier this year, said that in the future people won't need to know how to program, we'll just talk to computers normally (to write a program), and other natural "new" skills will be more valuable for humans (than their current perceived value) because of how technology will evolve.
While on a panel at Davos, Mr. Brynjolfsson said "Machines are increasingly able to do cognitive tasks, opening up a much broader set of things that only humans were previously able to do," and differentiated between automating tasks - which he called "lazy" - with the more valuable strategy of using machines to add value to human roles.
Source: CB Insights
Convergences in related fields
In terms of why the current approach to robo-advisory could be drastically transformed, the answer may be due to convergences.
The race to advance artificial intelligence is speeding up so that earlier this month in South Korea, Google's AlphaGo beat a human player in a game of 'go', and elsewhere, new approaches to wireless technology are fast underway thanks to a recent military inspired initiative by U.S. Defense Advanced Research Projects Agency (DARPA) which could help find technologies applicable to industries beyond defense, including in finance.
We want to radically accelerate the development of machine-learning technologies and strategies...
DARPA unveiled last week what it called the world’s first collaborative machine-learning competition.
“DARPA Challenges have traditionally rewarded teams that dominate their competitors, but when it comes to making the most of the electromagnetic spectrum, the team that shares most intelligently is going to win,” said SC2 program manager Paul Tilghman of DARPA’s Microsystems Technology Office (MTO), commenting in the agencies press release.
“We want to radically accelerate the development of machine-learning technologies and strategies that will allow on-the-fly sharing of spectrum at machine timescales.”
The below chart of the allocated frequencies shows how new approaches could be applied towards the vast number of applicable industries that communicate and connect wirelessly.
Source: DARPA
Radiowaves might seem like the furthest thing from financial markets, yet observations into the remnant background cosmic microwave radiation from billions of light years away by astrophysicists have inspired algorithmic approaches to identify non-random data from all the random background noise. A similar quantitative approach applies to finding opportunities in big data and financial markets here on planet earth.
Algorithmic trading and even the use of A.I. inspired approaches have been in use in foreign exchange markets for more than a decade already. One of the first non-banks to trade on EBS when it first opened its API was a Cambridge-based company named Financial Labs LLC where a group of scientists developed trading systems using genetically programmed algorithms. This firm was later acquired by Bank of America.
Fintech: old to new
Algorithms have been around in financial markets working behind the scenes for a while now and are nothing new, yet their recent application to the customer-facing side for qualitative purposes has helped take a more quantitative approach to investment advice, based on pre-determined options as seen in robo-advisory offerings.
Many of the large online brokerages in the U.S. including Charles Schwab and Vanguard, among others, have jumped on the robo-advisor bandwagon already, as well as testing out social trading platforms. Fintech startups like Betterment and Wealthfront have picked up vast numbers of customers in a very short period of time thanks to their high-tech approach to financial services.
“FinTech is shifting the paradigm of traditional intermediary roles by making them obsolete."
FinTech innovations will create opportunity and competition, coupled with a changing landscape due to convergences between analytics and A.I. in financial services.
In the aforementioned PwC report, compiled from a survey of nearly 550 respondents, Manoj Kashyap, PwC Global Financial Services FinTech Leader, said: “FinTech is shifting the paradigm of traditional intermediary roles by making them obsolete. While Financial Services organisations have acted as intermediaries in the financial system by providing an invaluable service to clients, their functions are being usurped by new technology-driven business models."
Source: PWC
A.I. versus automated
Currently, the pre-determined options that robo-advisors have to choose from in order to provide clients with relevant choices is exactly where their weakness lies. In other words, robo advisors are only as good as the underlying assumptions programmed into them, and the subsequent related product options available to offer clients.
For example, there could be 10 ETF products that a robot advisor can choose from to build a portfolio for clients, based on 100 client variables, thus resulting in 10,000 possible variations of particular advice scenarios. Furthermore, rules may be implemented to enable automatic portfolio rebalancing based on target weightings or to adjust for a new target holding based on changes in the underlying market drivers.
Even if firms have dynamic assumptions that are correlated to underlying markets or other changing variables that could cause the advice to be adjusted based on changing conditions, this would appear to be a smart engine underlying the robo-advisors, yet the decision-making process behind that engine is still likely to be human-driven.
Silver bullet far away but getting closer
The silver bullet solution to robo-advisors is not a genetically programmed one that can make all its own decisions with minimal primordial configuration, but instead the ability for such technology to be commonplace inside all trading platforms and client mobile apps. This is based on well-defined goals and client objectives, with the aim of increasing the effectiveness of market analysis and accuracy of predictions.
The likes of Amazon, Google, IBM, and Microsoft could be some of the first to branch A.I.into financial markets retail facing platforms, and they already offer numerous A.I related solutions in other industries (i.e. such as recognizing people's faces from photos).
"The relationship between big companies and deep machine intelligence is just starting."
These offerings are still far from mastering financial market predictions or finding the best investment advice to offer, but perhaps not for long. However, the technology likely already exists on a very small scale, such as by high-frequency trading firms or data research companies who use proprietary programs for trading. Therefore, while it may be some time before A.I. driven robo-advisors show up on the retail facing side, they are indeed already here, just in different forms and to a lesser degree.
Diana B. Greene, head of Google Compute Engine, was quoted in a recent WSJ article saying: “The relationship between big companies and deep machine intelligence is just starting", and she added: "just teaching companies how to use A.I. will be a big business."
All about data analytics
Big data and the use of analytics is one of the driving forces behind firms that are incorporating qualitative news with quantitative market data, for example, a company named Kensho can find answers to as many as 65 million question combinations by scanning 90,000 different actions, in order to find meaning.
It's been nearly fifteen years since the early days of algorithmic trading took place via EBS’s API for foreign exchange markets, and retail-driven automated trading already accounts for a significant amount of retail trading volumes.
Yet, the context of what automated means may be further refined to include A.I. driven, and not just a rules-based algorithm.
Because at some point its hard to tell the difference between a highly automated technology and an artificially intelligent one, especially if the technology combines both automation and A.I.
There is a fine line between where one ends and the other one begins.
Artificially intelligent platforms
A.I. isn't the real thing, it's artificially intelligent (pun intended). Its advantages could be nonetheless wide-ranging across all electronic mediums and industries, and likely to invade nearly all digital mediums and household electronics too.
Even after software becomes conscious or aware of itself, there should always be a human element underlying key rules and permissions, otherwise rogue machines could find ways to circumvent rules or manipulate the market - paralleling a flash-crash style event again.
A.I could include more than just complex event processing, neural networks, and genetic programming - we may soon see quantum algorithms coupled with machine learning from the vast amounts of data generated, in order for the programs to identify which markets/instruments have the highest predictability probability over a given time frame, and choosing which strategy to employ to help best meet client's goals. The limitations of efficient market theory may become tested and redefined.
The market is moving towards a future where the complexity of the client-facing side is largely removed - coupled with improvements in UI/UX designs - while on the back-end, legacy systems are replaced with new approaches. Thus, if robo-advisors aid market efficiency this could either hamper or amplify returns, depending on geopolitical and regulatory changes, and how effective A.I. robo-advisors in finance prove to be.
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As Singapore's capital-intensive requirements leave only a few retail brokers active in the city-state, there are many opportunities to be made in and around.
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Attendees will walk away with:
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As Singapore's capital-intensive requirements leave only a few retail brokers active in the city-state, there are many opportunities to be made in and around.
This session gathers regulators, advisors, and operators who have set up across multiple APAC jurisdictions to break down figures, what's working, what's breaking, and what's next.
Attendees will walk away with:
Survey of capital thresholds and other requirements across regions in APAC
Nuanced understanding of Singapore's role in the retail trading space
Glimpse into parallel developments in digital assets and RWA
As Singapore's capital-intensive requirements leave only a few retail brokers active in the city-state, there are many opportunities to be made in and around.
This session gathers regulators, advisors, and operators who have set up across multiple APAC jurisdictions to break down figures, what's working, what's breaking, and what's next.
Attendees will walk away with:
Survey of capital thresholds and other requirements across regions in APAC
Nuanced understanding of Singapore's role in the retail trading space
Glimpse into parallel developments in digital assets and RWA
As Singapore's capital-intensive requirements leave only a few retail brokers active in the city-state, there are many opportunities to be made in and around.
This session gathers regulators, advisors, and operators who have set up across multiple APAC jurisdictions to break down figures, what's working, what's breaking, and what's next.
Attendees will walk away with:
Survey of capital thresholds and other requirements across regions in APAC
Nuanced understanding of Singapore's role in the retail trading space
Glimpse into parallel developments in digital assets and RWA
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This session brings together builders from across the payment ecosystem to examine how new rails are altering the way capital moves in APAC and beyond.
Attendees will walk away with:
A clear view of how stablecoins, on-chain settlement, and tokenised money are being used in live institutional workflows today
Understanding of what MAS initiatives like Project Orchid and Project Bloom signal for the future of digital money in Singapore's capital markets
Insight into how mobile-first fund platforms and digital distribution channels are pulling payment infrastructure closer to the point of investment
Perspective on the compliance and custody challenges firms face when payments, trading, and settlement converge on the same rails
For fintechs who try to capture the retail investment crowd, payments can be a game-changer from user experience to back-office plumbing.
This session brings together builders from across the payment ecosystem to examine how new rails are altering the way capital moves in APAC and beyond.
Attendees will walk away with:
A clear view of how stablecoins, on-chain settlement, and tokenised money are being used in live institutional workflows today
Understanding of what MAS initiatives like Project Orchid and Project Bloom signal for the future of digital money in Singapore's capital markets
Insight into how mobile-first fund platforms and digital distribution channels are pulling payment infrastructure closer to the point of investment
Perspective on the compliance and custody challenges firms face when payments, trading, and settlement converge on the same rails
For fintechs who try to capture the retail investment crowd, payments can be a game-changer from user experience to back-office plumbing.
This session brings together builders from across the payment ecosystem to examine how new rails are altering the way capital moves in APAC and beyond.
Attendees will walk away with:
A clear view of how stablecoins, on-chain settlement, and tokenised money are being used in live institutional workflows today
Understanding of what MAS initiatives like Project Orchid and Project Bloom signal for the future of digital money in Singapore's capital markets
Insight into how mobile-first fund platforms and digital distribution channels are pulling payment infrastructure closer to the point of investment
Perspective on the compliance and custody challenges firms face when payments, trading, and settlement converge on the same rails
For fintechs who try to capture the retail investment crowd, payments can be a game-changer from user experience to back-office plumbing.
This session brings together builders from across the payment ecosystem to examine how new rails are altering the way capital moves in APAC and beyond.
Attendees will walk away with:
A clear view of how stablecoins, on-chain settlement, and tokenised money are being used in live institutional workflows today
Understanding of what MAS initiatives like Project Orchid and Project Bloom signal for the future of digital money in Singapore's capital markets
Insight into how mobile-first fund platforms and digital distribution channels are pulling payment infrastructure closer to the point of investment
Perspective on the compliance and custody challenges firms face when payments, trading, and settlement converge on the same rails
For fintechs who try to capture the retail investment crowd, payments can be a game-changer from user experience to back-office plumbing.
This session brings together builders from across the payment ecosystem to examine how new rails are altering the way capital moves in APAC and beyond.
Attendees will walk away with:
A clear view of how stablecoins, on-chain settlement, and tokenised money are being used in live institutional workflows today
Understanding of what MAS initiatives like Project Orchid and Project Bloom signal for the future of digital money in Singapore's capital markets
Insight into how mobile-first fund platforms and digital distribution channels are pulling payment infrastructure closer to the point of investment
Perspective on the compliance and custody challenges firms face when payments, trading, and settlement converge on the same rails
For fintechs who try to capture the retail investment crowd, payments can be a game-changer from user experience to back-office plumbing.
This session brings together builders from across the payment ecosystem to examine how new rails are altering the way capital moves in APAC and beyond.
Attendees will walk away with:
A clear view of how stablecoins, on-chain settlement, and tokenised money are being used in live institutional workflows today
Understanding of what MAS initiatives like Project Orchid and Project Bloom signal for the future of digital money in Singapore's capital markets
Insight into how mobile-first fund platforms and digital distribution channels are pulling payment infrastructure closer to the point of investment
Perspective on the compliance and custody challenges firms face when payments, trading, and settlement converge on the same rails
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Acquisition is getting more expensive. Most brokers already know that. The harder question is what happens after the client funds the account.
This session looks at how broker loyalty programmes are moving from “nice-to-have rewards” into a serious retention layer inside the client portal.
In this session, Desmond Leong, CEO of Returning.AI, will break down the practical mechanics behind high-performing broker loyalty programmes: what to reward, what not to reward, how onshore and offshore entities need different incentive structures, what belongs in the rewards store, and how brokers can recycle reward budgets back into trading value instead of letting them disappear as pure cost.
The talk will cover common mistakes brokers make when launching loyalty programmes, including copying retail-style rewards, ignoring jurisdictional constraints, over-relying on bonuses, failing to connect rewards to lifecycle stages, and measuring vanity engagement instead of retention, LTV, CAC payback, deposits, and active trading behaviour.
Attendees will leave with a clear do-and-don’t framework they can use to pressure-test their own loyalty strategy.
Why loyalty is no longer a “nice-to-have” marketing feature for brokers
The building blocks of any loyalty program and what they mean: points, tiers, missions, stores, leaderboards, boosters, and cashback-style mechanics
Understanding of how key regulators read loyalty incentives and where the compliance lines are
What should go in the rewards store, and what quietly destroys ROI
How trading credits, rebates, VIP perks, education, and service benefits can recycle value back into the brokerage
The 5 mistakes brokers should avoid when building or buying a loyalty programme
Real figures from a live deployment: what moved in daily activity, tier progression, and trader spend
Acquisition is getting more expensive. Most brokers already know that. The harder question is what happens after the client funds the account.
This session looks at how broker loyalty programmes are moving from “nice-to-have rewards” into a serious retention layer inside the client portal.
In this session, Desmond Leong, CEO of Returning.AI, will break down the practical mechanics behind high-performing broker loyalty programmes: what to reward, what not to reward, how onshore and offshore entities need different incentive structures, what belongs in the rewards store, and how brokers can recycle reward budgets back into trading value instead of letting them disappear as pure cost.
The talk will cover common mistakes brokers make when launching loyalty programmes, including copying retail-style rewards, ignoring jurisdictional constraints, over-relying on bonuses, failing to connect rewards to lifecycle stages, and measuring vanity engagement instead of retention, LTV, CAC payback, deposits, and active trading behaviour.
Attendees will leave with a clear do-and-don’t framework they can use to pressure-test their own loyalty strategy.
Why loyalty is no longer a “nice-to-have” marketing feature for brokers
The building blocks of any loyalty program and what they mean: points, tiers, missions, stores, leaderboards, boosters, and cashback-style mechanics
Understanding of how key regulators read loyalty incentives and where the compliance lines are
What should go in the rewards store, and what quietly destroys ROI
How trading credits, rebates, VIP perks, education, and service benefits can recycle value back into the brokerage
The 5 mistakes brokers should avoid when building or buying a loyalty programme
Real figures from a live deployment: what moved in daily activity, tier progression, and trader spend
Acquisition is getting more expensive. Most brokers already know that. The harder question is what happens after the client funds the account.
This session looks at how broker loyalty programmes are moving from “nice-to-have rewards” into a serious retention layer inside the client portal.
In this session, Desmond Leong, CEO of Returning.AI, will break down the practical mechanics behind high-performing broker loyalty programmes: what to reward, what not to reward, how onshore and offshore entities need different incentive structures, what belongs in the rewards store, and how brokers can recycle reward budgets back into trading value instead of letting them disappear as pure cost.
The talk will cover common mistakes brokers make when launching loyalty programmes, including copying retail-style rewards, ignoring jurisdictional constraints, over-relying on bonuses, failing to connect rewards to lifecycle stages, and measuring vanity engagement instead of retention, LTV, CAC payback, deposits, and active trading behaviour.
Attendees will leave with a clear do-and-don’t framework they can use to pressure-test their own loyalty strategy.
Why loyalty is no longer a “nice-to-have” marketing feature for brokers
The building blocks of any loyalty program and what they mean: points, tiers, missions, stores, leaderboards, boosters, and cashback-style mechanics
Understanding of how key regulators read loyalty incentives and where the compliance lines are
What should go in the rewards store, and what quietly destroys ROI
How trading credits, rebates, VIP perks, education, and service benefits can recycle value back into the brokerage
The 5 mistakes brokers should avoid when building or buying a loyalty programme
Real figures from a live deployment: what moved in daily activity, tier progression, and trader spend
Acquisition is getting more expensive. Most brokers already know that. The harder question is what happens after the client funds the account.
This session looks at how broker loyalty programmes are moving from “nice-to-have rewards” into a serious retention layer inside the client portal.
In this session, Desmond Leong, CEO of Returning.AI, will break down the practical mechanics behind high-performing broker loyalty programmes: what to reward, what not to reward, how onshore and offshore entities need different incentive structures, what belongs in the rewards store, and how brokers can recycle reward budgets back into trading value instead of letting them disappear as pure cost.
The talk will cover common mistakes brokers make when launching loyalty programmes, including copying retail-style rewards, ignoring jurisdictional constraints, over-relying on bonuses, failing to connect rewards to lifecycle stages, and measuring vanity engagement instead of retention, LTV, CAC payback, deposits, and active trading behaviour.
Attendees will leave with a clear do-and-don’t framework they can use to pressure-test their own loyalty strategy.
Why loyalty is no longer a “nice-to-have” marketing feature for brokers
The building blocks of any loyalty program and what they mean: points, tiers, missions, stores, leaderboards, boosters, and cashback-style mechanics
Understanding of how key regulators read loyalty incentives and where the compliance lines are
What should go in the rewards store, and what quietly destroys ROI
How trading credits, rebates, VIP perks, education, and service benefits can recycle value back into the brokerage
The 5 mistakes brokers should avoid when building or buying a loyalty programme
Real figures from a live deployment: what moved in daily activity, tier progression, and trader spend
Acquisition is getting more expensive. Most brokers already know that. The harder question is what happens after the client funds the account.
This session looks at how broker loyalty programmes are moving from “nice-to-have rewards” into a serious retention layer inside the client portal.
In this session, Desmond Leong, CEO of Returning.AI, will break down the practical mechanics behind high-performing broker loyalty programmes: what to reward, what not to reward, how onshore and offshore entities need different incentive structures, what belongs in the rewards store, and how brokers can recycle reward budgets back into trading value instead of letting them disappear as pure cost.
The talk will cover common mistakes brokers make when launching loyalty programmes, including copying retail-style rewards, ignoring jurisdictional constraints, over-relying on bonuses, failing to connect rewards to lifecycle stages, and measuring vanity engagement instead of retention, LTV, CAC payback, deposits, and active trading behaviour.
Attendees will leave with a clear do-and-don’t framework they can use to pressure-test their own loyalty strategy.
Why loyalty is no longer a “nice-to-have” marketing feature for brokers
The building blocks of any loyalty program and what they mean: points, tiers, missions, stores, leaderboards, boosters, and cashback-style mechanics
Understanding of how key regulators read loyalty incentives and where the compliance lines are
What should go in the rewards store, and what quietly destroys ROI
How trading credits, rebates, VIP perks, education, and service benefits can recycle value back into the brokerage
The 5 mistakes brokers should avoid when building or buying a loyalty programme
Real figures from a live deployment: what moved in daily activity, tier progression, and trader spend
Acquisition is getting more expensive. Most brokers already know that. The harder question is what happens after the client funds the account.
This session looks at how broker loyalty programmes are moving from “nice-to-have rewards” into a serious retention layer inside the client portal.
In this session, Desmond Leong, CEO of Returning.AI, will break down the practical mechanics behind high-performing broker loyalty programmes: what to reward, what not to reward, how onshore and offshore entities need different incentive structures, what belongs in the rewards store, and how brokers can recycle reward budgets back into trading value instead of letting them disappear as pure cost.
The talk will cover common mistakes brokers make when launching loyalty programmes, including copying retail-style rewards, ignoring jurisdictional constraints, over-relying on bonuses, failing to connect rewards to lifecycle stages, and measuring vanity engagement instead of retention, LTV, CAC payback, deposits, and active trading behaviour.
Attendees will leave with a clear do-and-don’t framework they can use to pressure-test their own loyalty strategy.
Why loyalty is no longer a “nice-to-have” marketing feature for brokers
The building blocks of any loyalty program and what they mean: points, tiers, missions, stores, leaderboards, boosters, and cashback-style mechanics
Understanding of how key regulators read loyalty incentives and where the compliance lines are
What should go in the rewards store, and what quietly destroys ROI
How trading credits, rebates, VIP perks, education, and service benefits can recycle value back into the brokerage
The 5 mistakes brokers should avoid when building or buying a loyalty programme
Real figures from a live deployment: what moved in daily activity, tier progression, and trader spend
Stablecoins from Experimentation to Implementation
Stablecoins from Experimentation to Implementation
Stablecoins from Experimentation to Implementation
Stablecoins from Experimentation to Implementation
Stablecoins from Experimentation to Implementation
Stablecoins from Experimentation to Implementation
With over $300 billion in stablecoins now in circulation and APAC regulators moving from frameworks to enforcement, the conversation has shifted.
Held in partnership with 8Circle, this session brings together the builders of new payment rails and the institutions putting them to work.
Attendees will walk away with:
A clear view of which stablecoin use cases have cleared proof of concept and are now operating at scale in APAC
Understanding of what the MAS Payment Services Act and Hong Kong's fiat stablecoin licensing regime mean for brokers and payment providers in practice
Insight into the infrastructure gaps firms most commonly underestimate before going live
Perspective on where the next wave of adoption is heading and what existing systems need to accommodate
With over $300 billion in stablecoins now in circulation and APAC regulators moving from frameworks to enforcement, the conversation has shifted.
Held in partnership with 8Circle, this session brings together the builders of new payment rails and the institutions putting them to work.
Attendees will walk away with:
A clear view of which stablecoin use cases have cleared proof of concept and are now operating at scale in APAC
Understanding of what the MAS Payment Services Act and Hong Kong's fiat stablecoin licensing regime mean for brokers and payment providers in practice
Insight into the infrastructure gaps firms most commonly underestimate before going live
Perspective on where the next wave of adoption is heading and what existing systems need to accommodate
With over $300 billion in stablecoins now in circulation and APAC regulators moving from frameworks to enforcement, the conversation has shifted.
Held in partnership with 8Circle, this session brings together the builders of new payment rails and the institutions putting them to work.
Attendees will walk away with:
A clear view of which stablecoin use cases have cleared proof of concept and are now operating at scale in APAC
Understanding of what the MAS Payment Services Act and Hong Kong's fiat stablecoin licensing regime mean for brokers and payment providers in practice
Insight into the infrastructure gaps firms most commonly underestimate before going live
Perspective on where the next wave of adoption is heading and what existing systems need to accommodate
With over $300 billion in stablecoins now in circulation and APAC regulators moving from frameworks to enforcement, the conversation has shifted.
Held in partnership with 8Circle, this session brings together the builders of new payment rails and the institutions putting them to work.
Attendees will walk away with:
A clear view of which stablecoin use cases have cleared proof of concept and are now operating at scale in APAC
Understanding of what the MAS Payment Services Act and Hong Kong's fiat stablecoin licensing regime mean for brokers and payment providers in practice
Insight into the infrastructure gaps firms most commonly underestimate before going live
Perspective on where the next wave of adoption is heading and what existing systems need to accommodate
With over $300 billion in stablecoins now in circulation and APAC regulators moving from frameworks to enforcement, the conversation has shifted.
Held in partnership with 8Circle, this session brings together the builders of new payment rails and the institutions putting them to work.
Attendees will walk away with:
A clear view of which stablecoin use cases have cleared proof of concept and are now operating at scale in APAC
Understanding of what the MAS Payment Services Act and Hong Kong's fiat stablecoin licensing regime mean for brokers and payment providers in practice
Insight into the infrastructure gaps firms most commonly underestimate before going live
Perspective on where the next wave of adoption is heading and what existing systems need to accommodate
With over $300 billion in stablecoins now in circulation and APAC regulators moving from frameworks to enforcement, the conversation has shifted.
Held in partnership with 8Circle, this session brings together the builders of new payment rails and the institutions putting them to work.
Attendees will walk away with:
A clear view of which stablecoin use cases have cleared proof of concept and are now operating at scale in APAC
Understanding of what the MAS Payment Services Act and Hong Kong's fiat stablecoin licensing regime mean for brokers and payment providers in practice
Insight into the infrastructure gaps firms most commonly underestimate before going live
Perspective on where the next wave of adoption is heading and what existing systems need to accommodate
Overfunded or Underregulated? The APAC Prop Trading Story
Overfunded or Underregulated? The APAC Prop Trading Story
Overfunded or Underregulated? The APAC Prop Trading Story
Overfunded or Underregulated? The APAC Prop Trading Story
Overfunded or Underregulated? The APAC Prop Trading Story
Overfunded or Underregulated? The APAC Prop Trading Story
APAC now accounts for nearly half of global prop firm sign-up growth, with emerging markets pulling away from established hubs. The pass rates, however, tell a different story.
This session brings together prop firms, regional brokers, and specialists to examine where the APAC growth story holds and where it doesn't.
Attendees will walk away with:
A clear view of which APAC markets are generating real funded trader volume versus registration noise, and why that gap matters more than the headline figures
Understanding of how mobile-first acquisition funnels and grey-market legacies complicate KYC, payout infrastructure, and regulatory standing across jurisdictions
Insight into how India, Vietnam, and Singapore are each handling the shift from offshore leverage workarounds to licensed operations
Perspective on whether the low-barrier, high-volume prop model can survive regional professionalization without hollowing out its core audience
APAC now accounts for nearly half of global prop firm sign-up growth, with emerging markets pulling away from established hubs. The pass rates, however, tell a different story.
This session brings together prop firms, regional brokers, and specialists to examine where the APAC growth story holds and where it doesn't.
Attendees will walk away with:
A clear view of which APAC markets are generating real funded trader volume versus registration noise, and why that gap matters more than the headline figures
Understanding of how mobile-first acquisition funnels and grey-market legacies complicate KYC, payout infrastructure, and regulatory standing across jurisdictions
Insight into how India, Vietnam, and Singapore are each handling the shift from offshore leverage workarounds to licensed operations
Perspective on whether the low-barrier, high-volume prop model can survive regional professionalization without hollowing out its core audience
APAC now accounts for nearly half of global prop firm sign-up growth, with emerging markets pulling away from established hubs. The pass rates, however, tell a different story.
This session brings together prop firms, regional brokers, and specialists to examine where the APAC growth story holds and where it doesn't.
Attendees will walk away with:
A clear view of which APAC markets are generating real funded trader volume versus registration noise, and why that gap matters more than the headline figures
Understanding of how mobile-first acquisition funnels and grey-market legacies complicate KYC, payout infrastructure, and regulatory standing across jurisdictions
Insight into how India, Vietnam, and Singapore are each handling the shift from offshore leverage workarounds to licensed operations
Perspective on whether the low-barrier, high-volume prop model can survive regional professionalization without hollowing out its core audience
APAC now accounts for nearly half of global prop firm sign-up growth, with emerging markets pulling away from established hubs. The pass rates, however, tell a different story.
This session brings together prop firms, regional brokers, and specialists to examine where the APAC growth story holds and where it doesn't.
Attendees will walk away with:
A clear view of which APAC markets are generating real funded trader volume versus registration noise, and why that gap matters more than the headline figures
Understanding of how mobile-first acquisition funnels and grey-market legacies complicate KYC, payout infrastructure, and regulatory standing across jurisdictions
Insight into how India, Vietnam, and Singapore are each handling the shift from offshore leverage workarounds to licensed operations
Perspective on whether the low-barrier, high-volume prop model can survive regional professionalization without hollowing out its core audience
APAC now accounts for nearly half of global prop firm sign-up growth, with emerging markets pulling away from established hubs. The pass rates, however, tell a different story.
This session brings together prop firms, regional brokers, and specialists to examine where the APAC growth story holds and where it doesn't.
Attendees will walk away with:
A clear view of which APAC markets are generating real funded trader volume versus registration noise, and why that gap matters more than the headline figures
Understanding of how mobile-first acquisition funnels and grey-market legacies complicate KYC, payout infrastructure, and regulatory standing across jurisdictions
Insight into how India, Vietnam, and Singapore are each handling the shift from offshore leverage workarounds to licensed operations
Perspective on whether the low-barrier, high-volume prop model can survive regional professionalization without hollowing out its core audience
APAC now accounts for nearly half of global prop firm sign-up growth, with emerging markets pulling away from established hubs. The pass rates, however, tell a different story.
This session brings together prop firms, regional brokers, and specialists to examine where the APAC growth story holds and where it doesn't.
Attendees will walk away with:
A clear view of which APAC markets are generating real funded trader volume versus registration noise, and why that gap matters more than the headline figures
Understanding of how mobile-first acquisition funnels and grey-market legacies complicate KYC, payout infrastructure, and regulatory standing across jurisdictions
Insight into how India, Vietnam, and Singapore are each handling the shift from offshore leverage workarounds to licensed operations
Perspective on whether the low-barrier, high-volume prop model can survive regional professionalization without hollowing out its core audience
