Itiviti Appoints Gavin Welsh as EVP, Head of Customer Success

Itiviti, an international provider of multi-asset trading technology and financial infrastructure, has a new Executive Vice President, Head of Customer Success - Gavin Welsh, the company announced this Tuesday.

Welsh is the first person to hold the title of Head of Customer Success within the Itiviti Group, as it is a new global role for the firm. In this position, Welsh will report directly to Itiviti's Chief Executive Officer, Rob Mackay.

He will be responsible for creating and implementing the company’s customer strategy. Welsh will oversee customer relations and the technology firm’s support offerings.

Commenting on the appointment, Mackay said: "Being a trusted supplier of high-performing financial technology is no longer enough. Today's customers want Itiviti to be a partner that combines the best of local in-person support during trading hours with 24-hour support from Itiviti's globally distributed support teams.

“They need our innovation to support their business and strategic ambitions, but also our guidance and mentorship, where we share our knowledge and help them foresee challenges."

Gavin Welsh joins Itiviti from TradingScreen

Bringing more than 25 years of experience in Fintech Fintech Financial Technology (fintech) is defined as ay technology that is geared towards automating and enhancing the delivery and application of financial services. The origin of the term fintechs can be traced back to the 1990s where it was primarily used as a back-end system technology for renowned financial institutions. However, it has since grown outside the business sector with an increased focus upon consumer services.What Purpose Do Fintechs Serve?The main purpose of fintechs would be to suppl Financial Technology (fintech) is defined as ay technology that is geared towards automating and enhancing the delivery and application of financial services. The origin of the term fintechs can be traced back to the 1990s where it was primarily used as a back-end system technology for renowned financial institutions. However, it has since grown outside the business sector with an increased focus upon consumer services.What Purpose Do Fintechs Serve?The main purpose of fintechs would be to suppl Read this Term customer support and relations, Welsh was most recently the Global Head of Client Coverage at TradingScreen, a financial Technology Provider Technology Provider A technology provider is an individual, company, or entity that creates, render services and sells software applications or hardware. Currently, there are four types of tech providers which are as followed:Software-as-a-Service (SaaS) – Functioning as a subscription-based licensing and delivery model, SaaS is centrally hosted and may also be referred to as on-demand software. Tech Hardware – Powerful tech providers such as Apple, Oculus Rift, FitBit, and Samsung are examples of tech hardware pro A technology provider is an individual, company, or entity that creates, render services and sells software applications or hardware. Currently, there are four types of tech providers which are as followed:Software-as-a-Service (SaaS) – Functioning as a subscription-based licensing and delivery model, SaaS is centrally hosted and may also be referred to as on-demand software. Tech Hardware – Powerful tech providers such as Apple, Oculus Rift, FitBit, and Samsung are examples of tech hardware pro Read this Term of SaaS-based trading services for hedge funds, mutual funds, and brokers.

During his career, Welsh has also worked as the EMEA DMA Manager for E*TRADE Financial, and been employed at the Lehman Brothers as a QA Analyst and FTSE, among other positions.

"I am excited to join Itiviti at this point in time where the focus needs to shift from products to people. By creating the Head of Customer Success role, Itiviti shows that the company takes this shift seriously,” added Welsh.

“It is no longer just about selling products and services; it's about becoming a true partner to customers, making sure that investments in our solutions are geared towards their business development and strategic objectives.”