Itiviti, an international provider of multi-asset trading technology and financial infrastructure, has a new Executive Vice President, Head of Customer Success – Gavin Welsh, the company announced this Tuesday.
Welsh is the first person to hold the title of Head of Customer Success within the Itiviti Group, as it is a new global role for the firm. In this position, Welsh will report directly to Itiviti’s Chief Executive Officer, Rob Mackay.
He will be responsible for creating and implementing the company’s customer strategy. Welsh will oversee customer relations and the technology firm’s support offerings.
Commenting on the appointment, Mackay said: “Being a trusted supplier of high-performing financial technology is no longer enough. Today’s customers want Itiviti to be a partner that combines the best of local in-person support during trading hours with 24-hour support from Itiviti’s globally distributed support teams.
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“They need our innovation to support their business and strategic ambitions, but also our guidance and mentorship, where we share our knowledge and help them foresee challenges.”
Gavin Welsh joins Itiviti from TradingScreen
Bringing more than 25 years of experience in fintech customer support and relations, Welsh was most recently the Global Head of Client Coverage at TradingScreen, a financial technology provider of SaaS-based trading services for hedge funds, mutual funds, and brokers.
During his career, Welsh has also worked as the EMEA DMA Manager for E*TRADE Financial, and been employed at the Lehman Brothers as a QA Analyst and FTSE, among other positions.
“I am excited to join Itiviti at this point in time where the focus needs to shift from products to people. By creating the Head of Customer Success role, Itiviti shows that the company takes this shift seriously,” added Welsh.
“It is no longer just about selling products and services; it’s about becoming a true partner to customers, making sure that investments in our solutions are geared towards their business development and strategic objectives.”