One user of the exchange said he could not withdraw his euros.
Binance first reports a 'temporary suspension', then later claims it was an error.
Changpeng Zhao
Just when
it seems that Binance, embroiled in regulatory issues, takes a small step
forward, it faces a setback from another jurisdiction, complicating its
decentralized operations worldwide. According to recent reports, the exchange allegedly
grapples with payment issues in Europe, leading to the suspension of euro
deposits and withdrawals. However, Binance's spokesperson insists that the
service operates as usual.
Binance Allegedly Suspends
Euro Deposits and Withdrawals via SEPA
In a tweet
posted on 20 August, the exchange stated they were uncertain when SEPA
transfers would be reinstated. They mentioned that their current payment
provider could no longer support them. This news reignited discussions about
Binance's regulatory issues in Europe, but the tweet was later removed from
their official profile.
A
screenshot showcasing the tweet's content is available below:
Source: Twitter
The tweet supposedly
responded to a Binance customer who claimed to have purchased a significant
amount of euros and could not withdraw the funds because the "Paysafe
account was closed early." In the latest update on 22 August, he claimed
that he still could not access his funds after extensive discussions with
support.
The SEPA deposit and withdrawal service will continue until 25 September as originally communicated. The Customer Support message was sent in error. We apologise for the inconvenience. And, we will have alternatives for our users in place before then - so stay tuned. - VS
— Binance Customer Support (@BinanceHelpDesk) August 21, 2023
This news
comes months after Binance informed its users that Paysafe Payment Solutions,
the company responsible for euro payments, was halting its collaboration with
the exchange. Paysafe will cease to handle payments in the euro after 25
September.
Binance Responds to
Allegations
As
mentioned earlier, Binance's tweet about temporarily suspending euro transfers
was deleted. In a separate tweet, Binance Customer Support clarified that the
message was sent in error and that SEPA deposits and withdrawals would continue
uninterrupted until 25 September.
The SEPA deposit and withdrawal service will continue until 25 September as originally communicated. The Customer Support message was sent in error. We apologise for the inconvenience. And, we will have alternatives for our users in place before then - so stay tuned. - VS
— Binance Customer Support (@BinanceHelpDesk) August 21, 2023
Furthermore,
the exchange's press office explained that due to "routine compliance
checks," some users' accounts might be closed earlier than others.
This is not
the first time Binance has suspended withdrawals. Last year, the exchange
temporarily halted Bitcoin (BTC) withdrawals from its platform due to 'stuck transactions'. However, the issue was resolved the same day.
This led to
unfavorable regulatory decisions for the exchange in other jurisdictions,
mainly in Europe. In June alone, Binance exited the Netherlands, Cyprus, and
the UK, and faced scrutiny from French regulators over allegedly offering
illegal cryptocurrency services.
Binance's
regulatory challenges in the US and Europe have prompted it to consider
shifting its focus to the Middle East. Alex Chehade, the General Manager of
Binance Dubai, believes the United Arab Emirates (UAE) could become the primary
destination for cryptocurrency businesses seeking clear and favorable
regulations.
CCData
Binance has lost a significant market share in the US, which smaller exchanges have
capitalized on. Data from CCData indicates that exchanges based in Seychelles,
including KuCoin and Huobi Global, have benefited the most from Binance's
waning popularity.
Just when
it seems that Binance, embroiled in regulatory issues, takes a small step
forward, it faces a setback from another jurisdiction, complicating its
decentralized operations worldwide. According to recent reports, the exchange allegedly
grapples with payment issues in Europe, leading to the suspension of euro
deposits and withdrawals. However, Binance's spokesperson insists that the
service operates as usual.
Binance Allegedly Suspends
Euro Deposits and Withdrawals via SEPA
In a tweet
posted on 20 August, the exchange stated they were uncertain when SEPA
transfers would be reinstated. They mentioned that their current payment
provider could no longer support them. This news reignited discussions about
Binance's regulatory issues in Europe, but the tweet was later removed from
their official profile.
A
screenshot showcasing the tweet's content is available below:
Source: Twitter
The tweet supposedly
responded to a Binance customer who claimed to have purchased a significant
amount of euros and could not withdraw the funds because the "Paysafe
account was closed early." In the latest update on 22 August, he claimed
that he still could not access his funds after extensive discussions with
support.
The SEPA deposit and withdrawal service will continue until 25 September as originally communicated. The Customer Support message was sent in error. We apologise for the inconvenience. And, we will have alternatives for our users in place before then - so stay tuned. - VS
— Binance Customer Support (@BinanceHelpDesk) August 21, 2023
This news
comes months after Binance informed its users that Paysafe Payment Solutions,
the company responsible for euro payments, was halting its collaboration with
the exchange. Paysafe will cease to handle payments in the euro after 25
September.
Binance Responds to
Allegations
As
mentioned earlier, Binance's tweet about temporarily suspending euro transfers
was deleted. In a separate tweet, Binance Customer Support clarified that the
message was sent in error and that SEPA deposits and withdrawals would continue
uninterrupted until 25 September.
The SEPA deposit and withdrawal service will continue until 25 September as originally communicated. The Customer Support message was sent in error. We apologise for the inconvenience. And, we will have alternatives for our users in place before then - so stay tuned. - VS
— Binance Customer Support (@BinanceHelpDesk) August 21, 2023
Furthermore,
the exchange's press office explained that due to "routine compliance
checks," some users' accounts might be closed earlier than others.
This is not
the first time Binance has suspended withdrawals. Last year, the exchange
temporarily halted Bitcoin (BTC) withdrawals from its platform due to 'stuck transactions'. However, the issue was resolved the same day.
This led to
unfavorable regulatory decisions for the exchange in other jurisdictions,
mainly in Europe. In June alone, Binance exited the Netherlands, Cyprus, and
the UK, and faced scrutiny from French regulators over allegedly offering
illegal cryptocurrency services.
Binance's
regulatory challenges in the US and Europe have prompted it to consider
shifting its focus to the Middle East. Alex Chehade, the General Manager of
Binance Dubai, believes the United Arab Emirates (UAE) could become the primary
destination for cryptocurrency businesses seeking clear and favorable
regulations.
CCData
Binance has lost a significant market share in the US, which smaller exchanges have
capitalized on. Data from CCData indicates that exchanges based in Seychelles,
including KuCoin and Huobi Global, have benefited the most from Binance's
waning popularity.
Damian Chmiel is a Senior Analyst & Editor at Finance Magnates with more than 15 years of experience in the CFD and online trading industry. Active as both a trader and journalist since 2010, he focuses on broker coverage, fintech innovation, and regulatory developments across Europe, the Middle East, and Asia.
His work includes interviews with C-level leaders at major brokerages and fintech platforms, as well as co-authoring Finance Magnates’ quarterly industry benchmarking reports. Damian’s reporting is data-driven, market-aware, and grounded in direct industry engagement. His analysis and commentary have also been cited by external media outlets, including Investing.com, Binance, The Asset, Stockhead, and Dispatch.
Education:
MA in Finance and Accounting, Cracow University of Economics
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