BTCJam reported that a hacker managed to gain access to its systems and “initiate” unauthorized transfers from users who don’t have 2-factor authentication (2FA) enabled.
The bitcoin lender sought to reassure customers that “no users have lost bitcoins as a result of this.” It did not elaborate if the transfers were indeed carried out- and the lender will replenish lost funds from its own pocket- or if the attempts were ultimately unsuccessful and how they were blocked. In the past, some online bitcoin businesses have sought to reimburse users for hacked funds in cases where the loss was not insurmountable.
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BTCJam blamed its e-mail provider Mailjet for the breach, saying that it “allowed a hacker to gain access to some of the transactional emails of btcjam for a period of two hours.” They plan on moving the most critical transactional e-mails to their own server and are strongly encouraging users to enable 2FA.