Solitics: Transforming Customer Experience through Real-Time Data and AI

Solitics, creator of a pioneering AI-based platform specializing in Visitor Activation and Customer Retention, is transforming the way FinTech companies enhance the value they deliver to their end customers. The platform enables companies to construct smart user journeys for traders throughout the different life-cycle stages by utilizing their data in real-time, elevating the overall trading experience. This innovative approach significantly amplifies the value FinTech companies can provide to their customers.

Navigating the Information Deluge

Today’s investors and account holders are overwhelmed with a staggering array of information, from analytical reports and market updates to company reports and more, complicating the decision-making process. Many FinTech companies are exploring solutions to this issue, but success has been elusive. The majority of current solutions serve merely as add-ons rather than as intelligent engines that assist customers in extracting meaningful value from available data. This information overload can result in a lack of confidence in trading and necessitates a steep learning curve or reliance on costly external consultants.

“In today’s competitive landscape FinTech companies understand the need to upgrade the value to their customers beyond the basics, and so they adopt and incorporate Solitics' advanced technology. The results they report is unprecedented”, says Tomer Baumel, founder and CEO of Solitics. “Our customers see a consistent increase of tens of percent in the activity performed by their users after employing Solitics”.

Solitics has formulated an advanced data-driven automation and customer experience solution that empowers investment institutions to integrate all available information sources effortlessly, transforming them into valuable insights for users. With Solitics, users are alerted to relevant and contextual market updates, such as fluctuations in investment portfolio risk factors, enabling them to scrutinize their assets and contemplate alternatives without having to search online. These automated data-driven market updates based on user preferences enhance user activity, with many reporting an increase of tens of percent after incorporating Solitics.

Overcoming Legacy Systems with AI-Data Driven Automation System

The endeavour to offer valuable insights has long been recognized by both established institutions and emerging FinTech companies. However, the overwhelming volume of data and outdated information systems pose substantial challenges to implementing automated, scalable solutions. AI technology mitigates these challenges, allowing institutions data consolidation and automation to deliver enhanced value to their customers within a short timeframe. Solitics has successfully implemented its cutting-edge technology across numerous FinTech companies and digital banks, marking its foray into the institutional domain.

“Nowadays, banks and investment companies using Solitics, can quite easily begin to provide far more value to their customers within 45 days”, says Baumel.

Embracing Innovation: The New Standard in Fintech and Banking Sectors

“In contrast to their past reluctance, banks and public investment companies are now more receptive to innovation and client recommendations, acknowledging the evolving expectations of their customers”, says Baumel. “Those delaying the integration of advanced information platform utilization may find themselves lagging behind in this new reality”.

Solitics is at the forefront of technology, with learning mechanisms simulating data engineers and analysts and real-time trend and data change identification. The platform enables swift connections to all organizational information systems, saving time and resources avoiding a lengthy and tedious data project.

Solitics’ modular platform covers the entire customer life cycle, improving user experience from the first visit, and pre-registration. 3 modular solutions are covering the visitor conversion stage, the customer retention lifecycle and the robust analytics and reporting module for quick analysis and in- depths insights.

Future Challenges in FinTech

The FinTech industry is witnessing robust growth, with younger companies acquiring substantial market share. Financial sector companies including digital banks, brokers, trading applications, and investment banks, are happily adopting the platform and the innovative technology and are already seeing growth of hundreds of percent. Established institutions, however, are still struggling to adapt to technological innovations, a challenge that will likely define the future trajectories of many financial sector companies.