SVS Securities’ Clients Can Access Their Money Now at ITI Capital
ITI set up clients' new accounts in its systems and already provided them with their respective login details.

Britain’s Financial Services Compensation Scheme (FSCS) today has enabled the vast majority of SVS Securities’ clients to access their money and assets, which have been beyond reach for almost a year. Over 18,000 clients will get their holdings returned through nominated broker ITI Capital.
In an update on its website, the lifeboat scheme said ITI set up clients’ new accounts in its systems and already provided them with their respective login details. Once the onboarding process completed, they can begin to access their share of nearly £24 million in funds secured by administrators.
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“ITI will contact clients individually with specific instructions on how to register for an account with them in due course. Please do not contact ITI until you are instructed to so. Direct any questions to the Joint Special Administrators (JSAs),” FSCS further explains.
The administrator said in March that other than a very small number of exceptions, the SVS clients are expected to get a ‘full return’ of their cash. Prior to selecting ITI Capital in June, they confirmed that they received interest from more than 100 UK firms inquiring about a transfer of SVS business and client money to their own companies.
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FSCS paid £527 million last year
SVS Securities has been put into special administration back in August 2018 after the FCA said it promoted high-risk bonds to retail investors and could not explain how it valued illiquid assets.
The regulator also said SVS had questionable commission arrangements “without apparent regard” for the investment needs of customers, resulting in high fees and charges, which it warned had “negatively impacted” clients.
The FSCS earlier this month has revealed that it paid a total of £527 million in compensation to 258,119 customers of failed firms during 2019/20 fiscal year. This lifeboat system attributed the higher figure for this year to a £75 million increase in the costs for the Life Distribution and Investment Intermediation class, of which £56 million were paid for customers of SVS Securities and Reyker Securities, which failed in 2019.
The scheme also said it has started paying compensation to investors who relied on claims for misleading advice in the collapsed mini-bond provider London Capital & Finance.
I still can’t access my funds as the ITICapital onboarding form has bugs and won’t let me continue. They also don’t respond to emails, extremely disappointing.
Yup in exactly the same boat plus don’t answer the phone. Useless!
I’ve never received login deatils
I am the same despite a number of e-mails found in my junk box ,unknown to me ,claiming within 48 hrs full access which leads to another time frame.When I can get limited access nothing works and the amount shown is in dollars.Concerning.
This weekend 1/8/20 to 2/8/20 unable to sign in so I hope they are working on it again.I am sure it will eventually get fixed but I think I will be doing a transfer which for a time frame is free.
Still can’t access to the platform since registered on 23rd July 2020 as instructed. No response for two email request, and can’t get hold anyone on the phone after long holding which ended with a message for call-back…, waiting for email response or call back.
Yes, exactly same here, and they don’t answer their phone either 🙁
Having successfully completed the onboarding I can see my holdings from my 2 SVS Trading Accounts. However one of those was held within an ISA and the ITI Account does not show anywhere that the transferred account is held within an ISA. I have created a ticket within my account in order to change a phone number, however 12 days have passed since doing this and they have not actioned my request. I’ve also tried phoning them, but they never answer the phone so it is impossible to talk to them. The share prices shown for my holding in some… Read more »
I have finally got through to speak to a human being at ITI Capital and they have updated my phone numbers on my Phoenix Accounts and sent an email to their Compliance Dept requesting that my number is changed on my Onboarding Account. I’m told that the best number to call on in order to avoid waiting in a big queue is 02038898355. Apparantly until your holdings are transferred from Onboarding to Phoenix you will not be able to deal online but will have to contact them by phone. I am still waiting for my holding to appear in my… Read more »
The fiasco at ITI Capital appears to be very similar to the cockup made by Barclays when they switched to a “Smart Investor” platform. There is supposed to be regulation of these firms. The Financial Ombudsman Service will deal with complaints and should refer problems to the Financial Conduct Authority. 89% of the reviews for The Financial Ombudsman Service on Trustpilot are BAD. https://www.trustpilot.com/review/www.financial-ombudsman.org.uk 98% of the reviews for the Financial Conduct Authority on Trustpilot are BAD. https://www.trustpilot.com/review/fca.org.uk This appears to be the attitude of the Financial Ombudsman Service to regulation – “The hope is that the costs, administrative expenses,… Read more »
Unable to get access to my shares, 28th November 2020. No answers to my concerns. But they can email me with what I consider nasty emails.