NAGA Group announced recently that Petros Kalaitzis has joined the organisation as its new Head of Customer Experience, effective immediately.
Recently announced in a press release shared with Finance Magnates, Petros Kalaitzis, with more than eleven years of experience in client-facing roles in Finance, has been recruited by NAGA Group, the German-based provider of the social network for financial market trading, as its New Head of Customer Experience.
In the new role, Kalaitzis will be responsible for the back office, support and funding departments.
A Review of Kalaitzis’ Vocation
Earlier to the announcement, Kalaitzis left Tickmill after almost three years at the London-based brokerage. Most recently, he served as Head Of Client Services – Listed Derivatives. During this time, he built client-facing departments, coordinated marketing, sales and client services based on EU and UK customer needs. Before this promotion, he was the Team Leader of Sales and Customer Support for eighteen months, according to his LinkedIn profile.
Prior to Tickmill, FocusVision benefitted from his services as Business Development Director. Over one year, he successfully built customer-specific acquisition strategies. These include opportunity sizing, penetration strategy, customer wiring plans, customized product offering, pricing and deal terms.
Before FocusVision, Kalaitzis served Saxo Bank as its Manager of Retail and Corporate Sales. Part of his responsibilities included business development in Greece and Cyprus selling FX, CFDs, Equities, Options, Futures, and Bonds. Ten months earlier, he fulfilled the role of Account Services Team Leader for the region of Central and Eastern Europe. Further, he began with the brokerage as an Account Services Representative in August 2014 and serviced nearly 5,000 active accounts across 46 countries.
Additionally, a regulated CIF utilised his experience as a Dealer in Reception & Transmission of orders. From June 2013, part of the role required he provide an overview of all market activity to the investment team to increase performance.
At IronFX, Kalaitzis took on the role of Client Relations and Customer Support. Although the contract was short, he successfully managed trading accounts for existing clients and fulfilled other responsibilities.
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Also, eToro employed him as a Dealer back in July 2012. Here, he ensured the smooth workflow of all company systems, trading platforms and performed market and hedge cost analysis.
His first role began at Sunera- North Photovoltaic Home Systems SA as an Account Manager.
Leveraging Kalaitzis Experience
NAGA Group plans to leverage Kalaitzis experience within the Forex and CFD industry in his new role.
Kalaitzis commented to Finance Magnates on the announcement: “In my new role, I will be responsible for the back office, support and funding departments. We will be working hard to make sure our clients get a unique customer experience, and I am sure we will achieve all our targets.”
Moreover, the group has reported in 2020 fiscal performance and indicated several key areas of growth for 2021. In 2020, the broker attained EUR 25.9 million in sales with an unaudited EBITDA of approximately EUR 6 million.
In addition, the brokerage reported that its trading volume had increased significantly in 2020, with EUR 40 billion in volume and 1.9 million transactions. While the trading volume for the year came in at EUR 120 billion, as compared to EUR 44 billion in 2019. Furthermore, transactions in 2020 totalled 6.3 million, more than doubling the figures achieved in 2019.