Gold-i, a trading systems integration specialist for the financial services industry, today hired Matthew Smith as Global Head of Support and promoted its mainstay Chris James, who steps into the role of Product Development Manager, according to a Gold-i statement.
In addition to his new role, Chris joined the company’s management team and will report directly to CEO Tom Higgins. He will be tasked with supervising the company’s team of 15 developers and QA analysts.
Mr. James first landed at Gold-i back in 2013 and was originally appointed as Quality Assurance Analyst. During his three-year tenure with the company, he has been promoted a number of times and most recently served as Head Analyst.
Announcing the appointment Tom Higgins said: “Chris has been an impressive employee from the outset and has been instrumental in the delivery of the Gold-i MAM Pro and Matrix products. When we were looking to appoint someone for the newly created role of Product Development Manager he was the obvious choice. He has an in-depth knowledge of our business and our product portfolio and is an invaluable member of the team.”
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Speaking on his appointment, Chris James added: “I first came across Gold-i in 2012 when I did a placement through Surrey University where I was studying Electronic Engineering and was thrilled when they offered me a full time role in 2013.”
“Since joining Gold-i, the company has experienced significant growth – and this has resulted in a great opportunity for me to progress within the organisation. In my new role, I plan to create further synergies between the development and QA teams, which will put us in a stronger position moving forward as we continue to evolve into a larger organisation,” he concluded.
Bolstering customer service in UK and Shanghai offices
To support the client service team, the fintech company also hired Matthew Smith as its newest Global Head of Support. Matthew joins Gold-i from Fidessa, a UK platform and financial services technology developer, where he held various roles including Support Analyst through to Help Desk Team Leader, and most recently as Service Manager for Europe. Matthew holds an ITIL Foundation 3.0 certification and will report directly to Gold-i’s Operations Director, Julian Elliott.
According to Matthew Smith, in a recent statement on the appointment: “I am excited about joining Gold-i because of its fast growth and reputation for excellence in the industry. Client service has always been at the heart of the Gold-i offering and, as part of my new role, I will look at ways of continually improving our service from both our UK and Shanghai offices. I plan to introduce some of the ITIL framework and streamline some of our processes.”