Exciting Career Opportunities at Finance Magnates: Join Our Dynamic Team!

Finance Magnates, the leading global platform for trading industry events and news, is thrilled to announce multiple career openings for talented individuals who are passionate about fintech and committed to excellence. If you're ready to significantly impact a fast-paced environment, consider joining our team today!

Customer Success Executive

We are recruiting for a Customer Success Executive to manage key client relationships, oversee onboarding processes, and support retention initiatives. The role involves cross-functional collaboration and strategic communication to enhance the client experience. A strong understanding of the financial, fintech, or crypto sectors is preferred.

Job Description

• Client Relationship Management
  Build and manage client relationships independently, ensuring strong engagement, satisfaction and long-term retention.
• Behaviour & Market Analysis
  Analyse client behaviour and industry trends to identify opportunities for improving services and enhancing the client experience.
• Cross-Team Collaboration

  Work closely with marketing, product and support teams to address client needs and deliver integrated solutions.

• Onboarding & Compliance
  Oversee the onboarding of new clients, ensuring a smooth experience and full compliance with regulatory requirements.

• Targeted Communication & Campaigns
  Develop and implement strategic communication and marketing campaigns tailored to different client segments.

• Lifecycle Monitoring & Reporting
  Monitor client lifecycle metrics and provide detailed reporting and strategic insights to improve engagement and retention.

• Industry Awareness & Strategy Adaptation
  Stay informed on developments in financial services, fintech, crypto, and payments to adapt continuously and optimize customer success strategies.

Requirements

• Bachelor’s degree in Business, Sales, Marketing, or a related field.
• 3–5 years’ experience in customer success, sales, or account management, preferably in fintech.
• Proficient in CRM tools.
• Comfortable with client data analysis and reporting dashboards.
• Strong understanding of sales processes, client lifecycle and retention strategies.
• Familiar with compliance standards in regulated industries (a plus).
• Tech-savvy and quick to learn new platforms and tools.

Personal Attributes

• Excellent communication and negotiation skills.
• Works well in a team and collaborates effectively across departments.
• Strong relationship builder with a client-first mindset.
• Analytical and solutions-oriented, with attention to detail.
• Proactive, self-motivated, and results-driven.
• Adaptable, collaborative, and thrives in a fast-paced environment.
• Business-aware and focused on supporting client goals.

Benefits

• Irresistible Compensation Package
• Health and Dental Coverage for Well-being
• Annual Discretionary Bonus based on performance
• 21 days Annual Leave
• 5 paid sick leave days.
• Flexible Working Hours
• Working from Home Option
• Long Weekend Leave
• Maternity/Paternity Top Up allowance
• Complementary Lunch at the office
• Laptop

Ready to take the next step in your career?
Send us your CV today at hr@financemagnates.com and join us on this exciting journey!