Online FX broker FXTM has taken additional steps to bolster its transparency measures, helping inform clients about its aggregated trading statistics, execution speed, and customer service data across its website and platform, per a recent FXTM statement.
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As such, FXTM has unveiled its performance statistics page, which gives an in depth portrayal of a variety of services and measures on its portal. This includes data for order execution speed, slippage, requotes, as well as with the charts of its overall performance.
The data used to populate many of these measures was derived from the broker’s customer service statistics – included in this is the speed of the client approval process and fund processing, though the statistics also capture the overall satisfaction percentage based on client feedback.
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A snapshot look at the recent tranche of data a steadfast processing of FXTM’s client fund processing – indeed this was reconciled on average in under twelve minutes, with over 84% of deposits being processed within five minutes and an overall satisfaction percentage ratio of 90%.
Moreover, FXTM’s average requotes correlated to 3.8%, which was garnered from figures over the past six months. FXTM will continue to publish its slippage figures in an effort to help inform users on its business performance.
According to Jameel Ahmad, Vice President (VP) of Corporate Development and Chief Market Analyst, in a recent statement on the publication of the measures: “At FXTM we pride ourselves on constantly pushing the expected industry standards, by always keeping our core mission in mind: maximize the value our clients get for their most precious commodity – time.”
“The FXTM Performance Statistics page is a reflection of our dedication to providing excellent service and ensuring satisfaction in all areas, from our client approval time to the speed of order execution. Releasing these honours our pledge to our clients to provide a fair service and credible performance,” he added.